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VIKING
AUTOMATED CALL
DISTRIBUTOR
Station "In-Use" Indicators
Answer Mode Indicators
Answer Mode Selector
Local Record Indicators
Local Record Selector
A. DIP Switch Programming
Sw 1
Sw 2
Sw 3
OFF
OFF
n/a
OFF
ON
n/a
ON
OFF
n/a
ON
ON
n/a
n/a
n/a
OFF
n/a
n/a
ON
n/a
n/a
n/a
n/a
n/a
n/a
B. Security Code
A six-digit number must be used to access the programming mode. The security code has been factory set to 845464
(V-I-K-I-N-G). It is recommended that you change the security code to a personal six-digit number as follows:
Step 1.
Access programming as shown in section D below.
Step 2.
Enter your new security code, followed by "#47".
Note: The security code must be six-digits in length and cannot contain a
C. Accessing the Programming Mode
Step 1.
Call into line 10 using a Touch Tone phone.
Step 2.
When answered by an attendant, enter a
Step 3.
When the recording stops, enter the six digit security code. A double beep should be heard.
D. Recording and Playback
Note: Keep recorded announcements short. The ACD-10 cannot answer additional calls while any announcement is playing.
1. Local
Step 1. Plug the supplied carbon handset into the REC/MON jack or plug a tape player into the TAPE IN jack (see diagram ).
Step 2. Select the record mode by pressing the RECORD/ANSWER switch until the LED light indicates the record mode
is selected (see diagram above)
Step 3. Select the announcement to be recorded (Answer Greeting, Pacifier or Night) by pressing the NIGHT/DAY(3)/
DAY(5) button until the LED indicates the desired announcement (see diagram above).
NIGHT - Night message (up to 60 seconds)
DAY(3) - Answer greeting message (up to 30 seconds)
DAY(5) - Pacifier message (up to 10 seconds)
Step 4. Momentarily press the START switch and begin talking into the handset or press play on the tape player. A hand-
set may be used to monitor.
Step 5. When finished recording, momentarily press the START switch. Playback is automatic.
Step 6. Record the remaining announcements by repeating steps 3-5.
Step 7. Place ACD-10 back into the answer mode when local recording is complete.
2. Remote
Step 1. Enter programming as shown in section D above.
Step 2. Enter
then 1,2 or 3 to record the (1) "Pacifier", (2) "Greeting" or (3) "Night" announcement.
✱
Step 3. Wait for the tone, then begin recording.
Step 4. Press "#" to stop recording. Playback is automatic.
Step 5. Record the remaining announcements by repeating steps 2-4.
Step 6. Enter
then 4, 5 or 6 to review the (4) "Pacifier", (5) "Greeting" or (6) "Night" announcement again.
✱
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MODEL ACD-10
©
MODES
ACTIVE STATIONS
1 2 3 4
10
11
12
13
14
15
Sw 4
Description
n/a
ACD Operation
n/a
UCD Operation
n/a
Hunt Group Operation
n/a
Ring Group Operation
n/a
Normal mode: Answers call if agent does not answer within 3-5 rings (programmable).
n/a
Call screening mode: Answers all calls and plays message before calls ring through to agent.
OFF
No calls answered in the "night mode".
ON
Calls are answered, given the night announcement and dropped when in the "night mode".
NIGHT
DAY (3)
RECORD
DAY (5)
ANSWER
START
16
17
18
19
(line 10 will answer after 10 rings for remote programming)
or #.
✱
. If answered by the ACD-10, press and hold
✱
REC / MON
TAPE IN
ANNOUNCER
MOH
VOLUME
VOLUME
Music-On-Hold Volume Control
Carbon Handset Jack
Tape/CD/Sound card Input
Announcement Volume Control
Start/Stop Record/Play Button
Start Indicator
VIKING
MODEL ACD-10
©
AUTOMATED CALL
MODES
DISTRIBUTOR
1 2 3 4
until the message stops.
✱
MODES
ON
OFF
1 2 3 4
ACTIVE STATIONS
10
11
12
13
14
15
16
17
18
19
3.
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