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E. Quick Programming Guide
Security code (factory set to 845464) .........................................................................................................................
Pacifier delay time in seconds (000-250, factory set to 60 seconds) ..........................................................................
Break delay time in seconds (000-250, factory set to 15 seconds) .............................................................................
Hold alarm time, in minutes (00-99, factory set to 2 minutes) .....................................................................................
Station ring limit (01-99, 00 disables, factory set to 10 rings) ......................................................................................
Set all programming features to factory settings (including security code) .................................................................
Set statistics data output to tab delimited ASCII text format ........................................................................................
Set statistics data output to space delimited ASCII text format ..................................................................................
Set statistics data output to column format (factory setting) .......................................................................................
Record pacifier on hold announcement ......................................................................................................................
Record answer announcement ..................................................................................................................................
Record night announcement ......................................................................................................................................
Playback pacifier announcement ...............................................................................................................................
Playback answer announcement ...............................................................................................................................
Playback night announcement ...................................................................................................................................
Select standard DAY (5) (auto-answers after 5 rings) .................................................................................................
Select standard DAY (3) (auto-answers after 3 rings) .................................................................................................
Select NIGHT mode ...................................................................................................................................................
Set the time and date .................................................................................................................................................
Note: mm = Minutes, hh = Hours (24-hour), DD = Day, MM = Month, YY = Year
F. Pacifier Delay Time
The time in seconds a call waits on hold between hearing the pacifier announcement can be programmed from 1 second (enter 001) to 250 seconds
(enter 250). Enter 000 to disable the pacifier message (see example below).
To Program the ACD-10...
...to a pacifier delay time of 90 seconds
...to disable the pacifier message
G. Break Delay Time
The time in seconds an agent has after completing a call to "catch their breath" and finish paper work before receiving another call. Note: Camped-
on calls will ring in immediately without a break delay time.
To Program the ACD-10...
...to a break delay time of 30 seconds
...to disable the break delay time
H. Remote Mode Selection
When in programming, one of the three answer modes may be selected.
To Program the ACD-10...
...to be in the DAY(5) mode
...to be in the DAY(3) mode
...to be in the NIGHT mode
I. Hold Alarm Time
The hold alarm time only needs to be set if the LM-24D Display Module is used for monitoring line and station activity. When a call is on hold for
longer that the programmed hold alarm time, it will be displayed as a fast flashing line and the LM-24D will produce a warble tone. While in pro-
gramming, enter 2 digits (representing the time in minutes) followed by #43.
To Program the ACD-10...
...to have a hold alarm time of 4 minutes
...to disable the hold alarm time
J. Station Ring Limit
If a station rings (inbound or transferred C.O. call) un-answered and the ring limit is met, the station will be marked "unavailable" and the call will be
sent to another agent. Calls will no longer be sent to that station until it is manually made "available" again (see Operation section D). The station
ring limit is factory set to 10 rings. While in the programming mode, enter 2 digits (number of rings) followed by #44.
To Program the ACD-10...
...to set the station ring limit to 8
...to disable the station ring limit
K. Time and Date
The time and date only need to be set if the serial RS-
232 port is used to collect detailed call activity data.
This allows each call record to be stamped with the
proper time and date. When in programming follow the
steps shown at the right.
4.
(factory set to 60 seconds)
(factory set to 15 seconds)
(factory set to 2 minutes)
Step 1 - See Programming section C
Enter Programming
Enter Programming
Step 1 - See Programming section C
Enter Programming
Enter Programming
Step 1 - See Programming section C
Enter Programming
Enter Programming
Enter Programming
Step 1 - See Programming section C
Enter Programming
Enter Programming
Step 1 - See Programming section C
Enter Programming
Enter Programming
To Program the Date and Time of the ACD-10...
Minutes (mm)
Hours (hh) Note: 24 hour clock.
Date (DD)
Month (MM)
Year (YY)
Enter string in the memory location...
Enter
Memory
- then -
Digits
Location
6 digits
then
#47
3 digits
then
#41
3 digits
then
#42
2 digits
then
#43
2 digits
then
#44
###
2
✱✱
3
✱✱
4
✱✱
1
✱
2
✱
3
✱
4
✱
5
✱
6
✱
7
✱
8
✱
9
✱
mmhhDDMMYY then #40
Step 2 - Enter Digits
0 9 0 # 4 1
0 0 0 # 4 1
Step 2 - Enter Digits
0 3 0 # 4 2
0 0 0 # 4 2
Step 2 - Enter Digits
7
✱
8
✱
9
✱
Step 2 - Enter Digits
04 # 4 3
0 0 # 4 3
Step 2 - Enter Digits
0 8 # 4 4
0 0 # 4 4
Enter Digits:
2 digits (00 - 59)
2 digits (00 - 24)
2 digits (01 - 31)
2 digits (1 - 12)
2 digits (01 - 99)
m m h h D D M M Y Y # 4 0
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