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Viking ACA-1A Technical Practice

Viking ACA-1A Technical Practice

Single port automated call attendant
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TECHNICAL
TECHNICAL
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Affordable, User-Friendly Auto-Attendants
For Centrex, PABX and Many Key Systems
time by dialing a single digit or extension. Callers without Touch Tone phones default to
a live attendant.
The ACA-1A is a single-port Automated Attendant with a user recordable digital voice
announcer. One minute of non-volatile digital memory is available to provide a greeting
and a menu of up to 10 departments or extensions.
This product does not eliminate the
!
possibility of toll fraud! To further pro-
tect against fraudulent calls, use with a TR-1
toll restrictor (Fax Back Document 705).
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• Professionally greets and processes calls
• Bilingual mode offers menu selection in two
languages
• Compatible with Centrex, PABX, Hybrid, Key
and many other systems
• Processes approximately four calls per
minute (stackable for greater capacity)
• Separate announcements for greeting/menu,
confirmation and busy message
• Remote or local recording
• Non-volatile
memory
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• Stores up to (9) 16 digit speed dial numbers
and (1) 32 digit number
• Record announcements with a standard
carbon handset or tape player
• Blocks 8+ and 9+ dialing
• Touch Tone interruptible announcement
• CPC disconnect detection
• Programmable ring delay
• Programmable hookswitch flash timing
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The ACA-1A Automated Attendant provides a
professional solution for increasing call han-
dling capacity without adding costly staff. The
ACA-1A answers promptly and courteously
and allows callers to route themselves, with a
Touch Tone phone, to an extension or depart-
ment. Callers can interrupt the message at any
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• Increase call capacity without adding staff
• Operator back-up during high-traffic hours
• Use as the first level of a multi-level announc-
er with additional ACA-1A's
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Power: 120V AC/12V DC 500mA, UL listed adapter provided
Shipping Weight: 1.0 Kg (2.2 lbs)
Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95%
non-condensing humidity
Hook Switch Flash: 512 ms ± 50 milliseconds
Busy Detect Cadence: 200ms-300ms or 450ms-550ms on/off
Speed Dial Timing: 120ms on/off (typical) - normal, 60ms on/off
(typical) - fast
Answer Message Default Time-out: 6 seconds
Busy Message Default Time-out: 2.5 seconds
Message Length: 1 minute
Sampling Rate: 64K (equivalent)
Connections: (1) RJ11 jack, (1) 3.5mm (1/8") tape jack, (1)
modular handset jack
ACA-1A
ACA-1A
Single Port Automated
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Call Attendant
November 4, 2004
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Summary of Contents for Viking ACA-1A

  • Page 1 Callers without Touch Tone phones default to a live attendant. The ACA-1A is a single-port Automated Attendant with a user recordable digital voice announcer. One minute of non-volatile digital memory is available to provide a greeting and a menu of up to 10 departments or extensions.

  • Page 2: Fcc Requirements

    1, 2 and 3, be aware that you will have to pay a restocking charge. Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of one year from the date of purchase from any authorized Viking distributor or 18 months from the date manufactured, which ever is greater.
  • Page 3 To use a Viking ACA-1A on your Electronic Key System, you MUST be able to do the following: a. Connect a standard “2500” single line phone directly or via an OPX station card. b. Program your key system to send incoming calls to the “2500” phone.

  • Page 4: Security Code

    A. Security Code (memory position #47) The security code allows the ACA-1A to be programmed remotely. The factory set code is 845464 (V-I-K-I-N-G). It is recommended that the security code be changed after installation. Note: The security code must have six digits and cannot contain a ✱ or #.

  • Page 5: Dip Switch Programming

    (memory location #45) The ACA-1A can be programmed to answer the incoming call after a preset number of rings. The ring delay number is stored in memory position #45 and can be set with any number between 0 and 9 (0 = immediate).
  • Page 6 G. Dialing Speed The dialing speed of the ACA-1A can be set for normal (4 Touch Tones per second) or fast (8 Touch Tones per sec- ond) speed. While in the programming mode, enter ✱4 to select fast speed dialing. If the phone system cannot accept fast speed dialing, enter ✱5 for normal speed.

  • Page 7: Programming Features

    If a break in loop current is detected prior to the ACA-1A making a transfer, the ACA-1A will drop the line. This CPC feature is used in some systems to signal the ACA-1A that the calling party has disconnected.
  • Page 8 Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.

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