Lorex W462AQC Troubleshooting

2k pan-tilt indoor wi-fi security camera

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W462AQC : 2K Pan-Tilt Indoor Wi-Fi Security Camera -

Troubleshooting

help.lorextechnology.com/link/portal/57356/57366/Article/3627/w462aqc-hd-wi-fi-camera-troubleshooting

The following are some of the most common issues and troubleshooting tips for the 2K

Pan-Tilt Indoor Wi-Fi Security Camera (W462AQC).

General troubleshooting support

Many issues can be resolved with the following troubleshooting steps:

Ensure the latest version of the required software/app is installed and has the most

recent firmware (if applicable).

If using client software or a mobile app, ensure your device meets the minimum

system requirements.

Ensure the Internet connection and speed meet the minimum requirements for the

product.

Check the power connection(s).

Power cycle the product(s). To power cycle your product, please power off (if

applicable) and disconnect the power source for approximately 30 seconds.

Reconnect, and power on.

Ensure your camera is plugged in and powered ON throughout the reset process.

1. Locate the reset button located at the side of the camera.

The SD card slot and reset button is located below the lens. To find the button, turn

the lens all the way up.

Do not damage the PTZ motor.

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Table of Contents

Do you have a question about the W462AQC and is the answer not in the manual?

Page 1 W462AQC : 2K Pan-Tilt Indoor Wi-Fi Security Camera - Troubleshooting help.lorextechnology.com/link/portal/57356/57366/Article/3627/w462aqc-hd-wi-fi-camera-troubleshooting The following are some of the most common issues and troubleshooting tips for the 2K Pan-Tilt Indoor Wi-Fi Security Camera (W462AQC). General troubleshooting support Many issues can be resolved with the following troubleshooting steps: Ensure the latest version of the required software/app is installed and has the most recent firmware (if applicable).
Page 2 3. Wait for one minute until the camera LED is flashing green. The camera is stuck downwards Turn off Privacy Mode in Device Settings on the Lorex App. This will enable the lens to slide upwards. The camera image is not clear Check the camera lens for dirt, dust, and spiderwebs.
Page 3 Note: Your password must be 8-32 characters in length, and must contain a combination of numbers, letters, and symbols. 6. Tap Save. How do I reset the password of my Lorex App? 1. Launch the Lorex App. 2. Tap Settings tab.