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My modem won't dial out or doesn't answer incoming calls.
For Both Dialing and Answering Problems
Possible solution:
You may have a bad phone cord connection to your modem, or your phone cord may be
plugged into the wrong jack. The phone cord should be plugged into the
modem and into the wall jack. Use the phone cord included in your modem's box, if possi-
ble.
Possible solution:
You may have devices between the modem and the phone jack. There should be no line
splitters, fax machines, or other devices between the modem and the wall jack.
Office Users
Possible solution:
You may have plugged your modem's phone cord into a digital line. This will cause perma-
nent damage to your modem. Contact the department responsible for your phone system if
you are unsure whether or not your phone line is digital.
Possible solution:
If your phone system requires dialing "9" to access an outside line, be sure to add "9"
before the number you are dialing.
Voice Mail Users
Possible solution:
If you have voice mail provided by your local phone company, your dial tone may be altered
when messages are waiting. Retrieve your voice mail to restore your normal dial tone.
My modem sounds like it's trying to connect to another modem but fails.
Possible solution:
You may have a poor connection. All calls are routed differently, so try placing the call again.
My modem isn't achieving a 56K Internet connection.
NOTE: Due to current FCC regulations, maximum download speed is limited to
53.333 bps.
The V.92 and V.90 protocols allow for download speeds of up to 56K and the V.92 protocol
adds upload speeds of up to 48K, but line conditions may affect the actual speeds during a
given connection. Due to unusual telephone line configurations, some users will not be able
to take full advantage of V.92 or V.90 technology at this time.
In order to achieve a V.92 or V.90 connection:
10
jack on the
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