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Troubleshooting
PROBLEM:
My software isn't recognizing my modem.
Having trouble with your modem? Try
Possible solution:
these basic troubleshooting steps first!
Your communications software may not function properly if you
have more than one version of the software installed, you are using
an older version, or you have more than one communications
1.
Make sure that your phone cord is properly connected. Remove the
application installed on your system. We highly recommend using
the communications software provided with your modem on the
phone cord from the modem and wall jacks. Clean any dirt or corrosion
Installation CD-ROM.
from the cord and jacks. Reinsert the cord securely in the wall jack and
the modem's
jack. Use the phone cord included with your modem,
Possible solution:
if possible.
Your software's COM port settings may be incorrect. There should
be a place in the Setup section of your software that addresses
port settings. Make sure the software's port settings match those
2.
Make sure that your internal modem is physically installed correctly in
for your modem. To check which COM port your modem is using,
click Windows Start, Settings, and Control Panel. Double-click
your computer. You will need to press the modem in firmly so that it is
Modems, select your modem, and select Properties.
seated properly in its slot. When the modem is installed correctly, you
Check your communication software's documentation for
will no longer see any part of the gold edge. See the front of this Guide for
instructions on adjusting the port settings in your software.
complete instructions. If your modem still does not work, with your
Possible solution:
computer off, remove the modem and reinstall it in another slot if possible.
You may not have the correct modem type selected in your software
or in Windows. Click on Windows Start, Settings, and Control
Panel. When Control Panel opens, double-click Modems. You
will see a list of installed modems. You can also add, remove, or
PROBLEM:
view the properties of modems from this window. The U.S. Robotics
modem you have installed should be present in the list of installed
The Windows operating system does not recognize my
modems. If none of the modem descriptions in the list match your
modem.
U.S. Robotics modem or no modems are listed, your modem is
not installed properly. Try reinstalling your modem.
Possible solution:
You may be using an IRQ that is already in use. To work properly, your
Possible solution:
modem needs to be assigned to a free IRQ.
If you are using Dial-Up Networking, it may not be configured
correctly. Check your configuration and make sure you have the
Windows 95/98 Operating Systems
correct modem selected. Double-click My Computer, double-
If Plug-and-Play fails to install the modem, you need to determine IRQ
click Dial-Up Networking, right-click the connection you are trying
availability. Right-click the My Computer icon on your desktop. Click
to use, and click Properties. Make sure that the description in
Properties, and then the Device Manager tab. Double-click the Computer
the modem box matches the description of the modem you are
icon at the top of the device list. You will now see a listing of your system's
using. If it doesn't match, select the proper modem description.
IRQs and the devices to which they are assigned. If an IRQ is not present
in this list, it indicates that Windows is not currently using it, and the IRQ is
PROBLEM:
considered available.
My modem won't dial out or doesn't answer
Locate your modem in the list of devices. If a yellow exclamation point
incoming calls.
appears over the modem's description, your modem is in conflict with
another device. Either your modem or the other device will have to be
FOR BOTH DIALING AND ANSWERING PROBLEMS:
reinstalled to another IRQ in order to resolve your conflict. If a usable, free
Possible solution:
IRQ does not exist, you may need to remove, disable, or relocate another
You may have a bad phone cord connection to your modem, or
device. Refer to that device's documentation for more information about
your phone cord may be plugged into the wrong jack. The phone
removing, disabling, or relocating it.
cord should be plugged into the
If Windows still fails to recognize your modem and it does not have a yellow
the wall phone jack. Use the phone cord included in your modem's
exclamation point next to its IRQ, or if your modem doesn't appear in the
box if possible.
list, another problem exists, and you may need to call 3Com Technical
Support.
Possible solution:
You may have devices between the modem and the phone jack.
Windows NT Operating System
There should be no line splitters, fax machines, or other devices
Turn off your computer and physically remove the modem. Restart your
between the modem and the wall jack.
computer, and check for an available IRQ by clicking Windows Start,
Programs, Administrative Tools, and Windows NT Diagnostics. Click
OFFICE USERS:
the Resources tab and select IRQ. Take note of an available IRQ that your
Possible solution:
modem can use. If there are no IRQs available, you may have to remove,
You may have plugged your modem's phone cord into a digital
disable, or relocate another device in order to free an IRQ for use by your
line. Contact the department responsible for your phone system if
modem. Refer to that device's documentation for more information about
you are unsure whether or not your phone line is digital.
removing, disabling, or relocating it.
If your phone system requires dialing "9" to access an outside
Possible solution:
line, be sure to add "9" before the number you are dialing.
You may be using a COM port address that is either already in use or not
configured correctly. To work properly, this modem needs to be assigned to
VOICE MAIL USERS:
a free COM port.
Possible solution:
If you have voice mail provided by your local phone company, your
dial tone may be altered when messages are waiting. Retrieve
Windows 95/98 Operating Systems
Make sure your COM port is not already in use by another device. Click
your voice mail to restore your normal dial tone.
Windows Start, Settings, and Control Panel, and then double-click
Modems. Look for another modem already installed in your computer. If
PROBLEM:
there is another modem installed, click the Diagnostics tab to find out
My modem sounds like it's trying to connect
which COM port it is using. If a previously installed modem is already using
the available COM port, you should uninstall that modem. See your previous
to another modem but fails.
modem's manual for uninstallation instructions.
Possible solution:
Right-click the My Computer icon on your desktop. Click Properties.
You may have a poor connection. All calls are routed differently,
Click the Device Manager tab. Double-click Ports. If the Communications
so try placing the call again.
Ports have yellow exclamation points or red Xs over them, your COM ports
may be configured incorrectly. If this is the case, you may need to contact
PROBLEM:
your computer manufacturer.
My modem isn't achieving a 56K* Internet
Windows NT Operating System
connection.
Turn off your computer and remove your modem. Restart and click Windows
Start, Settings, and then Control Panel. Double-click the Ports icon.
Due to current FCC regulations on power output, maximum
Note:
Your modem must be set to a COM port setting that does not appear in this
download speed is limited to 53,333 bps.
list.
Our research has shown that the vast majority of telephone lines
in North America can and do support V.90 connections. The V.90
protocol allows for connection speeds of up to 56K, but line conditions
may affect the actual speeds during a given connection. Due to
unusual telephone line configurations, some users will not be able to
take full advantage of V.90 technology at this time. In order to achieve
a V.90 connection:
• The server you're dialing in to must support and provide a digital
V.90 signal. Your ISP can provide you with a list of dial-up
connections and information on what those connections currently
support.
• The telephone line between your ISP and your modem must be
capable of supporting a 56K connection and contain only one
analog-to-digital conversion. The 56K signal from your ISP begins
as a digital signal. Somewhere between the ISP and your modem,
there will be a digital-to-analog signal conversion so that your modem
can receive the data. There must be no more than one analog-to-
digital signal conversion in the path from your ISP to your modem.
If more than one analog-to-digital conversion occurs, your connect
speeds will default to V.34 (33.6 Kbps). There may also be
impairments on the local lines between your ISP and your modem.
These impairments can prevent or limit V.90 connection speeds.
All telephone calls are routed differently, so you should try making
your 56K connection several times. One way to test this is to dial
into a long distance location. Long distance lines are often much
clearer than local lines. It is important to note that telephone
companies are constantly upgrading their systems. Lines that do
not support 56K today may support 56K in the near future.
• Your modem must be connecting to a V.90/56K server. A pair of
56K modems will not connect to each other at V.90/56K speeds.
*IMPORTANT! In accordance with the ITU-T standard for 56K transmissions
(V.90), this modem is capable of 56 Kbps downloads. However, the download
speeds you experience may lower due to varying line conditions and other
factors. Uploads from users to server equipment travel at speeds up to 31.2
Kbps. An analog phone line compatible with the V.90 standard, and an Internet
provider or corporate host site compatible with the V.90 standard is necessary
for these high-speed downloads.
Support Resources
Net2Phone
SM
Software Support
If you need support on the Net2Phone
software that is included
SM
with your Internet Call Modem, first refer to the "Troubleshoot-
ing" chapter of the printed User's Guide that came with your
modem. If you still require assistance, please contact
Net2Phone
SM
:
Customer Service
1 800 438 8879
E-mail
support@Net2Phone.com
jack on the modem and into
World Wide Web
Contains useful product information, documents, and manuals.
Log on to:
http://www.Net2Phone.com
Internet Call Modem Support
If you have not fixed a problem after trying the suggestions in the
"Troubleshooting" section, you can receive additional help via one of
these convenient resources:
World Wide Web
Contains useful product information, documents, and manuals.
Log on to:
http://www.usr.com/support
U.S. Robotics Knowledgebase
A Web-based troubleshooting tool that will help you solve prob-
lems you may be having with your modem. Go to
http://www.usr.com/kb
When the page loads, click the Modems graphic. Then follow the
onscreen directions.
Internet FTP
ftp://ftp.usr.com
Are You Still Having Problems?
1. Call the Dealer Who Sold You the Modem
The dealer may be able to troubleshoot the problem over the phone or
may request that you bring the modem back to the store for service.
2. Call 3Com's Technical Support Department
Technical questions about 3Com modems can also be answered by
technical support specialists.
In the United States:
847 262 5151
8:00 am - 6:00 pm CST Monday - Friday.
Automated service is available 24 hours a day, 7 days a week.
For Canadian Modem Users
3Com also staffs its own fee-based 900 number for immediate
Industry Canada (IC)
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the
assistance. These lines are staffed from:
interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the
NOTICE:
8:00 am - 10:00 pm CST Monday - Friday
maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface
may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence
9:00 am- 5:00 pm CST Saturday - Sunday
Numbers of all devices does not exceed 5.
The Ringer Equivalence Number is located on the bottom of the modem.
The Industry Canada (IC) label identifies certified equipment. This certification means the equipment meets
No-Hold line
900 555 USR1
NOTICE:
certain telecommunications network protective, operational, and safety requirements as prescribed in the appropriate
Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will
For a no-hold call, a $2.50 per minute charge (price subject to
operate to the user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed using an acceptable method of connection. In
change without notice) will appear on your local phone bill. You
some cases, the company's inside wiring associated with a single-line, individual service may be extended by means
of a certified connector assembly (telephone extension cord.) The customer should be aware that compliance with the
must be 18 or older or have parental permission. (Service avail-
above conditions may not prevent degradation of service in some situations. Currently, telecommunication companies
do not allow users to connect their equipment to jacks except in precise situations that are spelled out in tariffing
able in the U.S. only.)
arrangements with those companies.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or
alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications
In Canada:
company cause to request the user to disconnect the equipment.
Keating Technologies
L'étiquette d'Industrie Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est
«AVIS :
conforme aux normes de protection, d'exploitation et de sécurité des réseaux de télécommunications, comme le
905 479 0231
prescrivent les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n'assure
toutefois pas que le
8:00 am - 8:00 pm EST Monday - Friday
matériel fonctionnera à la satisfaction de l'utilisateur.
Avant d'installer ce matériel, l'utilisateur doit s'assurer qu'il est permis de le raccorder aux installations de l'entreprise
Manufacturer's Declaration of Conformity
locale de télécommunication. Le matériel doit également être installé en suivant une méthode acceptée de
raccordement. L'abonné ne doit pas oublier qu'il est possible que la conformité aux conditions énoncées cidessus
n'empêche pas la dégradation du service dans certaines situations.
U.S. Robotics Corporation
Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur.
L'entreprise de télécommunications peut demander à l'utilisateur de débrancher un appareil à la suite de réparations
3800 Golf Road
ou de modifications effectuées par l'utilisateur ou à cause de mauvais fonctionnement.
Rolling Meadows, IL 60008
U.S.A.
Telephone: 847 262 5000
We declare under our sole responsibility that the Internet Call Modem is in conformity with the
3Com Corporation Limited Warranty
following standards or other normative documents:
3Com warrants to the end user ("Customer") that this hardware product will be free from
HARDWARE
HARDWARE
HARDWARE:
HARDWARE
HARDWARE
FCC Compliance
defects in workmanship and materials, under normal use and service, for the following length of time from
Federal Communications Commission 47 CFR Part 15, Subpart B:
the date of purchase from 3Com or its authorized reseller:
ANSI C63.4-1992 Test Procedure
15.107 (e) Class B Conducted Emissions Limits
15.109 (g) Class B Radiated Emissions Limits
Federal Communications Commission CFR Part 68
3Com's sole obligation under this express warranty shall be, at 3Com's option and expense, to repair the
Analog Terminal Equipment – refer to bottom of unit
Registration No. and REN data – refer to bottom of unit
defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if
This equipment uses RJ-11C USOC Jacks
neither of the two foregoing options is reasonably available, 3Com may, in its sole discretion, refund to
For Industry Canada
Customer the purchase price paid for the defective product. All products that are replaced will become the
ICES-003 Class B Emissions Limits
property of 3Com. Replacement products may be new or reconditioned. 3Com warrants any replaced or
CS-03 Analog Terminal Equipment
repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period,
UL Listed, UL1950, 2
nd
edition
whichever is longer.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
3Com warrants to Customer that each software program licensed from it will perform in
SOFTWARE:
(1)
this device may not cause harmful electromagnetic interference, and
substantial conformance to its program specifications, for a period of ninety (90) days from the date of
(2)
this device must accept any interference received including interference that may cause
purchase from 3Com or its authorized reseller. 3Com warrants the media containing software against
undesired operations.
failure during the warranty period. No updates are provided. 3Com's sole obligation under this express
warranty shall be, at 3Com's option and expense, to refund the purchase price paid by Customer for any
FCC Notice: Radio and Television Interference
defective software product, or to replace any defective media with software which substantially conforms to
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
applicable 3Com published specifications. Customer assumes responsibility for the selection of the
against harmful interference in a residential installation. This equipment generates, uses and can
appropriate applications program and associated reference materials. 3Com makes no warranty or
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
representation that its software products will meet Customer's requirements or work in combination with
cause interference to radio and television communications. However, there is no guarantee that
any hardware or applications software products provided by third parties, that the operation of the software
interference will not occur in a particular installation. If this equipment does cause harmful interference
products will be uninterrupted or error free, or that all defects in the software products will be corrected. For
to a radio or television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures:
any third-party products listed in the 3Com software product documentation or specifications as being
- Reorient or relocate the receiving antenna.
compatible, 3Com will make reasonable efforts to provide compatibility, except where the noncompatibility
- Increase the separation between the equipment and receiver.
is caused by a "bug" or defect in the third party's product or from use of the software product not in
- Connect the equipment into an outlet on a circuit different from that to which the receiver is
accordance with 3Com's published specifications or User Guide.
connected
- Consult the dealer or an experienced radio/TV technician for help.
THIS 3COM PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD-PARTY SOFTWARE, THE USE
OF WHICH IS GOVERNED BY A SEPARATE END-USER LICENSE AGREEMENT. THIS 3COM
The user may find the following information prepared by the Federal Communications Commission
helpful: The CIB Interference Handbook and The CIB Telephone Interference Bulletin.
WARRANTY DOES NOT APPLY TO SUCH THIRD-PARTY SOFTWARE. FOR THE APPLICABLE
WARRANTY, PLEASE REFER TO THE END-USER LICENSE AGREEMENT GOVERNING THE USE OF
These documents are available through the Internet through the FCC Compliance and Interference
SUCH SOFTWARE.
Bureau Home Page at
http://www.fcc.gov/cib
listed under documents. Select CIB Interference
Handbook or CIB Telephone Interference Bulletin.
YEAR 2000 WARRANTY: In addition to the Warranty stated above, 3Com warrants that each product
sold or licensed to Customer on and after January 1, 1998 that is date sensitive will continue perform-
Caution to the User
ing properly with regard to such date data on and after January 1, 2000, provided that all other
The user is cautioned that any changes or modifications not expressly approved by the party responsible for
products used by Customer in connection or combination with the 3Com product, including hard-
compliance could void the user's authority to operate the equipment.
ware, software, and firmware, accurately exchange date data with the 3Com product, with the excep-
tion of those products identified at 3Com's Web site, http://www.3com.com/products/yr2000.html
as not meeting this standard. If it appears that any product that is stated to meet this standard does
Part 68:
This equipment complies with FCC Rules Part 68. Located on the bottom of the modem is the FCC
not perform properly with regard to such date data on and after January 1, 2000, and Customer
notifies 3Com before ninety (90) days after purchase of the product from 3Com or its authorized
Registration Number and Ringer Equivalence Number (REN). You must provide this information to the
reseller, 3Com shall, at its option and expense, provide a software update which would effect the
telephone company if requested.
proper performance of such product, repair such product, deliver to Customer an equivalent product
to replace such product, or if none of the foregoing is feasible, refund to Customer the purchase price
paid for such product.
The REN is used to determine the number of devices you may legally connect to your telephone line. In
most areas, the sum of the REN of all devices connected to one line must not exceed five (5.0). You should
OBTAINING WARRANTY SERVICE: Customer must contact a 3Com Corporate Service Center or an
contact your telephone company to determine the maximum REN for your calling area.
Authorized 3Com Service Center within the applicable warranty period to obtain warranty service
authorization. Dated proof of purchase from 3Com or its authorized reseller may be required. Prod-
ucts returned to 3Com's Corporate Service Center must be pre-authorized by 3Com with a User
This equipment uses the following USOC jacks: RJ11C.
Service Order (USO) number marked on the outside of the package, and sent prepaid and packaged
appropriately for safe shipment, and it is recommended that they be insured or sent by a method that
This equipment may not be used on coin service provided by the telephone company. Connection to party
provides for tracking of the package. The repaired or replaced item will be shipped to Customer, at
3Com's expense, not later than thirty (30) days after 3Com receives the defective product. Return the
lines is subject to state tariffs.
product to:
An FCC compliant, 26 AWG, telephone cord and modular plug are provided with this equipment, which
is designed to connect to the telephone network or premises wiring using a Part 68 compliant compatible
jack. See installation instructions for details.
Be sure that the telephone line you are connecting the modem to is a standard analog line and not a
digital (PBX), party, or coin telephone line.
If this device causes harm to the telephone network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. But, if advance notice is not practical, the
telephone company will notify the customer as soon as possible. Also, you will be advised of your right
to file a complaint with the FCC if you believe it is necessary.
3Com shall not be responsible for any software, firmware, information, or memory data of Customer
The telephone company may make changes in its facilities, equipment, operations, or procedures that
contained in, stored on, or integrated with any products returned to 3Com for repair, whether under
warranty or not.
could effect the operation of the equipment. If this happens, the telephone company will provide
advance notice in order for you to make necessary modifications to maintain uninterrupted service.
WARRANTIES EXCLUSIVE: IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE,
CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACE-
If trouble is experienced with this device, for repair and warranty information, please refer to the
MENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM'S OPTION. TO THE FULL EXTENT
Technical Support section for repair information and the warranty section of this User Guide for warranty
ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN
information.
LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN
FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS,
In the event of a device malfunction, all repairs should be performed by 3Com or an authorized agent.
OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFAC-
It is the responsibility of users requiring service to report the need for service to our company or to one of
TORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF
our authorized agents. In event service is required, refer to the Technical Support section for
WHICH ARE EXPRESSLY DISCLAIMED. 3COM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER
information.
PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLA-
Service can be obtained at:
TION, MAINTENANCE OR USE OF ITS PRODUCTS. 3COM SHALL NOT BE LIABLE UNDER THIS
WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MAL-
3Com Corporation
FUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY
1800 W. Central Rd.
THIRDPERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED
Mount Prospect, IL 60056
ATTEMPTS TO OPEN, REPAIR OR MODIFY THE PRODUCT, OR ANY OTHER CAUSE BEYOND THE
RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OTHER HAZARDS, OR
This registered device is capable of providing users access to interstate providers of operator services
ACTS OF GOD.
through the use of equal access codes.
LIMITATION OF LIABILITY: TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR
UL Listing/CUL Listing
ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUD-
This information technology equipment is UL-Listed and CUL-Listed for use with UL-Listed personal
ING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAM-
computers that have installation instructions detailing user installation of card accessories.
AGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF
Fax Branding
INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH
THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer
OF ITS PRODUCTS, EVEN IF 3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE
or other electronic device, including fax machines, to send any message unless such message
POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR
clearly contains in the margin at the top or bottom of each transmitted page or on the first page of
REFUND OF THE PURCHASE PRICE PAID, AT 3COM'S OPTION. THIS DISCLAIMER OF LIABILITY
the transmission, the date and time it is sent, an identification of the business or other entity, or other
FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS
ESSENTIAL PURPOSE.
individual sending the message, and the telephone number of the sending machine or of such
DISCLAIMER: Some countries, states, or provinces do not allow the exclusion or limitation of implied
business, other entity, or individual. (The telephone number provided may not be a 900 number or
warranties or the limitation of incidental or consequential damages for certain products supplied to
any other number for which charges exceed local or long-distance transmission charges.)
consumers, or the limitation of liability for personal injury, so the above limitations and exclusions
may be limited in their application to you. When the implied warranties are not allowed to be excluded
in their entirety, they will be limited to the duration of the applicable written warranty. This warranty
In order to program this information into your modem, refer to the RapidComm
TM
manual on the CD-ROM
gives you specific legal rights which may vary depending on local law.
that shipped with your modem. If you are using a different communication software program, refer to its
GOVERNING LAW: This Limited Warranty shall be governed by the laws of the State of California,
U.S.A. excluding its conflicts of laws principles and excluding the United Nations Convention on
manual.
Contracts for the International Sale of Goods.
Centre de guarantie et de service après-vente:
Keating Technologies
25 Royal Crest Court, Suite 120
Markham, ONT L3R 9X4
Five (5) years
In The United States:
3Com
USO# ______________
Attn. Dock 15 PCD
1800 W. Central Ave.
Mt. Prospect, IL 60056
In Canada:
Keating Technologies
25 Royal Crest Court, Suite 120
Markham, ONT L3R 9X4
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