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Solution 2:
You may have devices between the modem and the phone jack. There should
be no line splitters, fax machines, or other devices between the modem and the
wall jack.
Office Users
Solution 1:
You may have plugged your modem's phone cord into a digital line. This will
cause permanent damage to your modem. Contact the department responsible
for your phone system if you are unsure whether or not your phone line is dig-
ital.
Solution 2:
If your phone system requires dialing "9" to access an outside line, be sure to
add "9" before the number you are dialing.
Voice Mail Users
Solution:
If you have voice mail provided by your local phone company, your dial tone
may be altered when messages are waiting. Retrieve your voice mail to restore
your normal dial tone.
My modem sounds like it's trying to connect to another
modem but fails.
Solution:
You may have a poor connection. All calls are routed differently, so try placing
the call again.
My modem isn't achieving a 56K Internet connection.
Solution:
The V.92 and V.90 protocols allow for download speeds of up to 56K and the
V.92 protocol adds upload speeds of up to 48K, but line conditions may affect
the actual speeds during a given connection. In order to achieve a V.92 or V.90
connection, The server you're dialing into must support and provide a digital
V.92 or V.90 signal. Your ISP can provide you with a list of dial-up connections
and information on what those connections currently support.
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