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Troubleshooting
Problem
The spin basket or drain/
supply hose is frozen.
Water drains out
immediately.
Stains on clothes.
Has odors.
Thumping sound
If a problem persists, contact a local Samsung service center.
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English
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• Use warm water to help loosen the water supply hoses and drain
hose, and then disconnect them. Soak them in warm water.
• Fill the spin basket with warm water, and then wait for about 10
minutes.
• Put a hot towel on the drain hose connector.
• Reconnect the water supply hoses and drain hose, and then check if
water is supplied properly.
• Make sure the drain hose is not clogged, and is hung over the drain
hose hook. Fill the spin basket halfway with water, and try spinning
again.
• Lift the end of the drain hose to prevent water from draining. Fill the
spin basket halfway with water, and then run the Spin cycle after
releasing the drain hose.
• Make sure the drain hose is installed correctly. See pages 23 and 24.
Adjust the position of the drain hose as instructed.
• Select an appropriate cycle for the laundry. Use the HEAVY DUTY
cycle for stained clothes.
• Apply a recommended amount of detergent as instructed by the
detergent manufacturer.
• Clean the magic filter (if it comes with your washer) on a regular basis.
• Excessive suds collect in recesses and can cause foul odors.
• Run a SELF CLEAN cycle to sanitize periodically.
• Dry the washing machine interior after a cycle has finished.
• Heavy wash loads may cause a thumping sound, and it is normal.
• If the thumping sound continues, the washer may be out of balance.
Stop the washer and redistribute the load in the washer.
Action
2023-04-28
6:01:06
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