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10 Troubleshooting &
FAQs
10.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer service
representative.
1
Common Problems
No Picture (Power LED not lit)
•
Make sure the power cord is plugged
into the power outlet and into the
back of the monitor.
•
First, ensure that the power button
on the rear of the monitor is in the
OFF position, then press it to the ON
position.
No Picture (Power LED is White)
•
Make sure the computer is turned on.
•
Make sure the signal cable is properly
connected to your computer.
•
Make sure the monitor cable has no
bent pins on the connect side. If yes,
repair or replace the cable.
•
The Energy Saving feature may be
activated
Screen says
•
Make sure the monitor cable is
properly connected to your computer.
(Also refer to the Quick Start Guide).
•
Check to see if the monitor cable has
bent pins.
•
Make sure the computer is turned on.
Note
The Auto Function is not applicable in
DVI-Digital mode as it is not necessary.
Visible signs of smoke or sparks
•
Do not perform any troubleshooting
steps
•
Disconnect the monitor from mains
power source immediately for safety
•
Contact Philips customer service
representative immediately.
2
Imaging Problems
23.8" LCD
Image is not centered
•
Adjust the image position using
the "Auto" function in OSD Main
Controls.
•
Adjust the image position using the
Phase/Clock of Setup in OSD Main
Controls. It is valid only in VGA mode.
Image vibrates on the screen
•
Check that the signal cable is properly
securely connected to the graphics
board or PC.
Vertical flicker appears
•
Adjust the image using the "Auto"
function in OSD Main Controls.
•
Eliminate the vertical bars using the
Phase/Clock of Setup in OSD Main
Controls. It is valid only in VGA mode.
Horizontal flicker appears
•
Adjust the image using the "Auto"
function in OSD Main Controls.
•
Eliminate the vertical bars using the
Phase/Clock of Setup in OSD Main
Controls. It is valid only in VGA mode.
31
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