Table of Contents
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PRODUCT DESCRIPTION
1.1 General Description . . . . .
1.2 Product Features . . . .
1.3
Product Configuration
1.4
Use of Other HP Products
1.5
Product Specifications .
1.5.1
Physical Specifications
1.5.2
Electrical Specifications.
1.5.3
Mechanical Specifications.
1.5.4
Environmental Specifications.
1.5.5
Safety Specifications
1. 5 . 6 Standards. . . . . .
1.6 Marketing Data . . . . .
1.6.1 Targeted Market .
1.6.2 Shipment Schedule
1.6.3
Comparison to Other HP Products.
1. 7 Warranty . . . . . . . . . . . . . . .
SUPPORT STRATEGY
2.1 Site Preparation Requirements.
2.2 Installation . . . .
2.3
Support Services . . . . . .
2.4
Repair Method . . . . . . . .
2.5
Diagnostic Description
2.6 Preventive Maintenance
2.
7
Special Tools . . . . . . . .
2.8 Technical Support Capabilities
2.9
Customer Cooperative Support Program ..
2.10 Dealer Repair Program . . . . . . .
SUPPORT MATERIALS
1
1
2
2
2
2
2
2
3
3
3
4
4
4
4
4
6
6
7
7
8
9
10
10
11
11
3.1
Special Materials Considerations.
12
3 . 2
Part s . . . . . . . . . . . . . . . . . . .
12
3.2.1
Exchange Assemblies. . . . . . .
12
3.2.2
Field-Replaceable Component Parts
13
3.2.3
Non-Exchange Assemblies
13
3.3
Support Packages. .
13
3.4
Kit Packaging. . . . . . . . . .
13
TRAINING
4.1
Product Introduction Training.
114
4.1.1
Incumbent TSE Training. . .
14
4.1.2
Incumbent CE Training . . .
14
4.1.3
Training Unit/Customer Unit Shipping Plan
4.2
On-going Product Training . . . . . . . . . . . . .
14
4.2.1
Pre-Study- -General Neophyte CE Training . . .
14
4.2.2
100 Level--Neophyte CE Product Training. . .
14
4.2.3 200
Level--CE Account Assignment Training
4444444444444444444
4.2.4 300
Level--CE Productivity Enhancement Train
4.2.5 400
Level--SR. CE/TSE Training
15
DOCUMENTATION
5.1
Service Documentation
16
5.2
User Documentation. .
16
5.3
Documentation Matrix.
16
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Final
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Hewlett-Packard Confidential
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