Special Tools - HP 98641A Product Support

2.7 SPECIAL TOOLS
The following test connectors are made available at epe:
5061-4248
1251-6625
Unbalanced connector for card-edge
Cable end connector
2.8 TECHNICAL SUPPORT CAPABILITIES
Customer Engineer/Customer Engineering Organization (CE/CEO)
The CE will have primary responsibility for support of the HP 98641A installed in any host system
supported by that CEo CEs should contact the Technical Support Engineer for the host line of com-
puter in the eE's area for technical support problems concerning the HP 98641A.
Technical Support Engineer/Organization (TSE/TSO)
The TSE is responsible for the technical backup and training of CEs on the HP 98641A when installed
in the host computer line the TSE supports. TSEs should contact the host division hardware support
organization or RND Technical Marketing for technical problems involving HP 98641As installed in
the host computers.
Systems Engineer/Systems Engineering Organization (SE/SEO)
The SE is responsible for supporting the operation of HP 98641As in the host computer system the SE
supports. The SE must understand the host system software in its interaction with the HP 98641A
and associated peripheral(s). The SE must be able to set up and demonstrate the operation of the HP
9 8641A in the host system. If the host systems SE's responsibilities include customer training, the SE
should understand enough about the HP 98641A internal operation and 010 backplane protocol to
explain the operation of the host system software in an appropriate level of customer training.
SEs should contact Colorado Networks Operation support organization for problems which have not
been isolated to the hardware or RND Technical Marketing for technical problems involving the HP
98641A.
Factory Support
The division manufacturing the host computer system will generally be the first division called for
factory support of the HP 98641A installed in the host computer system. Backup factory support for
the HP 98641A installed in all host systems will be RND Technical Marketing. If support questions
are beyond the capabilities of the host division support personnel, or if support questions are strictly
confined to the HP 98641A interface card, the host computer division may establish direct com-
munication between the RND support engineer and the TSE or SE involved. RND will issue support
plan changes and service notes pertaining to the HP 98641A interface card.
Which Factory to Can for Support
The following information is included to aid field support personnel in deciding who to call for sup-
port on the HP 98641A. The division support engineer will review the problem and involve the other
division(s) if appropriate.
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Final
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