Troubleshooting; Contact Information; Tv And Remote Control; Tv Channels - Philips 56PFL9954H - User Manual

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Troubleshooting

6.1 Contact information

Warning
If your TV breaks down, NEVER try to repair the
TV yourself.
If the advice and suggestions in Troubleshooting
do not help resolve the problem, try switching
the TV off and back on again.
Consumer Care
If the TV problem is not solved you can call the
Philips Consumer Care hotline in your country.
Find the telephone number on the printed
documentation that came with the TV.
Or consult our website www.philips.com/
support.
TV model number and serial number
Find these numbers on the packaging label or on
the type label on the back or bottom of the TV.

6.2 TV and remote control

The TV does not switch on
• Verify the power cable connection.
• Verify that the batteries of the remote control
are not empty or weak. Verify their + / -
orientation.
• Unplug the power cable, wait for a minute and
plug it back in. Try switching it on again.
• You can use the buttons on the TV to switch
the TV on.
The TV does not respond to the remote
control
• Verify that the batteries of the remote control
are not empty or weak. Verify their + / -
orientation.
• Clean the remote control and TV sensor lens.
• Verify if EasyLink Remote control is set to Off
• During the warming-up time of the TV, which
is about two minutes, it is possible that the TV
and some external devices do not immediately
UM_Bombay_56PFL9954_en.indd 67 UM_Bombay_56PFL9954_en.indd 67
respond to commands from the remote
control. The device is functioning normally and
is not broken.
The TV switches off and the red light blinks
• Unplug the power cable, wait a minute and plug
it back in. Verify if there is enough space for
ventilation. Wait until the TV has cooled down.
If the TV does not restart from standby and
the blinking occurs again, call Consumer Care.
You forgot your code to unlock Child lock
• Read 3.4.2 Child lock.

6.3 TV channels

Some TV channels are gone
• Verify if the correct list for the Channel
overview is selected. Read 2.2.1 Channel
overview.
• A channel could be hidden in the Channel
overview. Read 2.2.1 Channel overview.
No digital channels found during installation
• Verify if the TV supports DVB-T or DVB-C in
your country. Check the 'Digital TV Country
Compatibility' sticker on the back of the TV.

6.4 Picture

LightGuide is on but there is no picture
• Verify if the antenna is connected properly.
• Verify if the correct device is selected.
The sound is on, but there is no picture
• Verify the contrast or brightness setting in the
menu.
The TV picture is poor
• Verify if the antenna is connected properly.
• Non-earthed audio devices, neon lights, high
buildings or mountains can infl uence the
picture quality. Try to improve the picture by
changing the position of the antenna or placing
devices away from the TV.
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