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Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don't have problems with your new
electric range. If you run into unexpected trouble, look first for a solution in the
tables below. If you're still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Installation
Problem
Possible cause
The range is not
The appliance has been
level.
installed improperly.
The floor is sagging or
sloping.
The kitchen cabinets are not
properly aligned and make
the range appear to be not
level.
The appliance
The kitchen cabinets are not
must be accessed
square and too close to the
for servicing and
appliance.
cannot be moved
Carpet is interfering with
easily.
movement of the range.
58 English
CONTROL DISPLAY
The display
goes blank.
The display
flashes.
Solution
•
Place the oven rack
COOKTOP
in the center of the
oven. Place a level on
the oven rack. Adjust
The surface
the leveling legs at the
units will not
base of the range until
maintain a
the oven rack is level.
rolling boil or
Insure the floor is level
•
will not cook
and strong and stable
fast enough.
enough to adequately
The surface
support the range.
units will not
Contact a carpenter to
turn on.
correct the situation.
Insure the cabinets are
square and provide
sufficient room for
Areas of
installation.
discoloration
Contact a builder or
on the cooktop.
installer to make the
appliance accessible.
Provide sufficient space so
the range can be lifted over
the carpet.
Problem
Possible cause
A fuse in your home may be
blown or the circuit breaker
tripped.
There was a power failure.
Problem
Possible cause
You may be using
inappropriate cookware.
In some areas, the power
(voltage) may be low.
A fuse in your home may be
blown or a circuit breaker
may have tripped.
The cooktop controls are set
improperly.
Food spillover was not
cleaned.
The surface is hot and the
model features a light-colored
cooktop.
Solution
Replace the fuse or reset the
circuit breaker.
Reset the clock.
Solution
Use pans which are flat and
match the diameter of the
surface unit selected.
Cover the pan with a lid until
the desired heat is obtained.
Replace the fuse or reset the
circuit breaker.
Check if the correct control is
set for the surface unit you
are using.
Refer to the section on the
care and cleaning of the glass
cooktop on page 54.
This is normal. The surface
may appear discolored when
it is hot. This is temporary
and will disappear as the
glass cools.
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