Page 1 EkoSecure Hub DIN VDE V 0825-1 compliant Product Part Number: EKSHUB Administrator Guide Document Part Number: 9262-0119 Issue Number: 1 Release: 23/02/2022...
Page 2: Table Of Contents
Contents Contents Preface ______________________________________________________________ 7 About this document Intended readers Warranty Compliance Company liability Data protection Safety 0.7.1 Installation notes 0.7.2 Connection of power supplies 0.7.3 Servicing Limitations Feedback 0.10 Version control Introduction _________________________________________________________ 11 Front panel __________________________________________________________ 11 Overview Indicators 2.2.1 LCD Display screen...
Page 3 Contents Connecting a viewing device to the Hub Accessing the web interface 4.2.1 Logging in to the web portal 4.2.2 Logging out of the web portal Konfiguration menu ___________________________________________________ 21 System settings 5.1.1 System Clock 5.1.2 Hub IP settings 5.1.3 Connecting to external systems 5.1.4 Remote logging...
Page 4 Contents 5.4.23 Relais-Betrieb settings 5.4.24 Schwesternruf settings [EkoCare Units] 5.4.25 Schwesternrufbetrieb settings [Call Point and Fob devices] 5.4.26 Upstream-Kanal (drop-down list) 5.4.27 Zeitalarm settings Pagergruppen 5.5.1 Managing Pager Groups Alarmregeln 5.6.1 Adding a new Alert Rule 5.6.2 Editing an existing Alert Rule EkoCare Regeln Zurücksetzen Alles Löschen...
Page 5 Contents Operating the hardware interface ________________________________________ 90 Default display Raising and clearing alarms 8.2.1 Raising an alarm from the Hub 8.2.2 Clearing an alarm raised by the Hub 8.2.3 Alarm escalation Receiving messages 8.3.1 Responding to a message 8.3.2 Messages listed on the default display 8.3.3 Receivable message types Zeitalarm prompts...
Page 6 Contents Monitoring and technical alarms Pager operation Alarm type test on Pager activation Notification of personal alarms by the Hub Manual clearance of audible and visible alerts Internal and external logging of alarms Independent power supplies B.10 Fail-over power capability B.11 Indication of external power failure B.12...
Page 7: Preface
EkoSecure system and access to the browser interface of the EkoSecure Hub. Some technical knowledge and familiarity of the system is required. Warranty This Multitone system is supplied with a 12-month warranty beginning upon receipt of the solution. Please see Multitone’s standard terms and conditions of purchase. Compliance...
Page 8: Company Liability
Lone Workers, DIN VDE V 0825-1; Use of personal emergency signal systems, DGUV Regel 112-139 A complete copy of the associated Declaration of Conformity for this and other Multitone products may be obtained upon request from info@multitone.de or supportdesk@multitone.com. Alternatively, please contact your Multitone representative.
Page 9: Installation Notes
0.7.3 SERVICING This equipment should only be serviced at a Multitone approved service facility. Other than the batteries, none of the components of this equipment can be replaced or repaired by users. Only authorised dealers or service centres may dismantle the product.
Page 10: Limitations
Information relating to these requirements is included in Appendix B. Feedback Multitone welcomes feedback relating to this document and the product(s) described. Please direct any comments to supportdesk@multitone.com or to Multitone’s Head Office: Germany: Multitone Elektronik...
Page 11: Introduction
1 Introduction Introduction The EkoSecure Hub is a high-capacity control centre for EkoSecure systems through which the network and connected devices can be managed, providing a radio network interface to EkoSecure repeaters and a pair of LAN interfaces to TCP/IP-based equipment. The device is powered by either PoE or 12 V DC, with failover to rechargeable batteries capable of covering power outages of 30 minutes or more.
Page 12: Indicators
00 ! 00 – The Hub processor has encountered a problem and the system is inoperable  Contact your Multitone Agent for assistance 2.2.2 TIMING SYNCHRONISATION WITH TIMING MASTER Where multiple systems are installed in close proximity, the radio signals of each system must be assigned a separate PTP domain in order to prevent message conflicts and overlaps between systems.
Page 13: Radio Beacon Transmission Active
2 Front panel settings; see section 5.2.2 for more information. This is configured by the system Administrator. The Hub’s status as a Timing Master or Slave is indicated by the LED. The Timing Synchronisation indicator illuminates in the following modes: ...
Page 14: Ip Address Reset Button
2 Front panel Fig. 3 Locating the Cover Release Clips To replace the front panel, align and insert the casing tabs along the upper edge and press the bottom of the panel to lock it in place. 2.3.1 IP ADDRESS RESET BUTTON The button located between the two RS232 data ports beneath the removable lower front panel can be used for the following purposes:...
Page 15: Powering The Device
3 Powering the device Press and hold the reset button for approximately 1 second When User ‘super’ enabled is shown on the LCD display, press and hold the reset button for another 2 seconds The default IP address is shown on the LCD display Once reset, the Hub can be accessed at its default address.
Page 16: Powering Up The Device
3 Powering the device CAUTION: Installed batteries MUST be Nickel-metal hydride with a minimum of 2.4 Ah capacity. DO NOT install non-rechargeable batteries into the device. All 4 batteries must be installed before the device can be used. The Hub’s power connections can be accessed by removing the lower front panel. Powering up the device In the event that power must be manually restored to the Hub: Press the Cover Release Clips and remove the lower front panel...
Page 17: Changing The On-Board Batteries
Over time the performance of the on-board backup batteries may deteriorate due to age or frequent use. The batteries must be replaced by Nickel-metal hydride rechargeable AA battery cells with a minimum capacity of 2.4 Ah, as supplied by Multitone. To replace the on-board batteries:...
Page 18: Failure Of The External Power Supply
4 Software interface Failure of the external power supply In the event that the primary power supply of PoE or 12 V DC becomes inactive during normal operation, the Hub performs the following actions:  Stromausfall is displayed on the Hub’s front panel display ...
Page 19: Connecting A Viewing Device To The Hub
Fig. 8 The EkoSecure browser interface after login Connecting a viewing device to the Hub To view the EKSHUB web interface, the device used for access must have an IP address within the same network subnet as the Hub itself. The Hub has two individually configurable LAN ports to which a static IP address can be assigned;...
Page 20: Logging In To The Web Portal
4 Software interface 4.2.1 LOGGING IN TO THE WEB PORTAL Login credentials are required when accessing the web portal during a new browser session. Fig. 9 The EkoSecure login page on the browser interface The Hub is configured with two user accounts by default, each with differing levels of access privilege.
Page 21: Konfiguration Menu
5 Konfiguration menu Konfiguration menu The EkoSecure Hub is configured through the web interface. Initial configuration is usually completed upon installation by the system Engineer, but the system settings can be managed and updated at any time by users logged in to the interface admin account. To access the Hub configuration pages, click KONFIGURATION in the menu on the left of the screen.
Page 22: System Clock
5 Konfiguration menu The Hub interface settings are configured in the System settings page of the interface menu. To edit the system settings, navigate to Konfiguration > System. PLEASE NOTE: This page is also accessible by users logged in to the web interface with the benutzer account credentials, but only the Uhrzeit and LAN 2 settings may be changed.
Page 23: Hub Ip Settings
5 Konfiguration menu PLEASE NOTE: In the event that a Hub configured in NTP server mode does not receive a response to a request for the current time within 30 seconds, the Hub will continue with its current time data and send a new request in 24 hours. If the request is rejected by the NTP server, the Hub will no longer send requests to the NTP server and will display a Abgelehnt message beside the NTP server address.
Page 24: Connecting To External Systems
5 Konfiguration menu If the Hub is to be connected to an external network via ethernet, ensure that the IP-Adresse, Netzmaske and Gateway parameters are set within the appropriate range. It is advised to leave the EkoTek port number at the default value of 6113 unless this conflicts with another network application.
Page 25: Remote Logging
5 Konfiguration menu Select the interface type using the appropriate Notrufpager drop-down list. PLEASE NOTE: The Port 2 radio button must be selected in order to enable the port. Once the port interface type is selected, configure the connection settings to match the external system: ...
Page 26 5 Konfiguration menu additional software to extend system functionality or to assess and diagnose network performance faults. Once the remote logging settings are configured, click BESTÄTIGEN beneath the IP-Adresse Sicherungs-PC setting to apply. Fig. 17 The Hub settings for remote logging functionality PLEASE NOTE: Sharing of this information directly from the Hub can only be configured to one external system or an integrated EkoMS server if present.
Page 27: Lan 2
5 Konfiguration menu IP-Adresse Sicherungs-PC To identify the remote device with which the logging records will be shared, enter the device IP address in the IP-Adresse Sicherungs-PC fields. If sharing with an EkoMS server, the server address should be entered here. 5.1.5 LAN 2 For optimal performance, EkoSecure systems should be installed with a dedicated Local...
Page 28: Funk
5 Konfiguration menu Connect an ethernet cable between the remote device and the LAN 2 port of the Hub Connection may also be made via a network switch Navigate to the LAN 2 IP address through a browser on the remote device Once enabled, the LAN 2 port cannot be disabled.
Page 29: Synchronisation Ptp Domain
5 Konfiguration menu PLEASE NOTE: Where multiple networks are installed within close proximity to each other, it is STRONGLY recommended that each network is configured with a unique Netzkennung value. Devices should be locked to their intended network as appropriate. 5.2.2 SYNCHRONISATION PTP DOMAIN Where multiple systems are installed on the same site, radio signal transmission within...
Page 30 5 Konfiguration menu PLEASE NOTE: This setting ONLY affects the 2.4 GHz Main Beacon signal; the frequency of any 863-870 MHz signal is managed by the Hub’s Adaptive Frequency Agility and Listen Before Talk capabilities. In self-contained EkoSecure systems using only 860 MHz band frequencies for the Main Beacon, this setting has no effect.
Page 31: Autoregistrierung Gerät
5 Konfiguration menu Enabling Frequency Hopping may be beneficial in environments with increased 2.4 GHz radio traffic or where other 2.4 GHz signals are not confined to specific frequencies. PLEASE NOTE: The Channel checkboxes only appear after the Frequency hopping setting has been enabled and BESTÄTIGEN has been clicked.
Page 32: Geräte
5 Konfiguration menu Fig. 21 Select a Device Type from the drop-down list Enter a standard device name into the text field All new devices of this type will be assigned this name when automatically registered into the system To include the device serial number in the device name when registered, select Seriennummer Fig.
Page 33: Manually Adding A New Device
5 Konfiguration menu  Geräte – The serial number of the device, including the Device Type prefix  This field cannot be edited  For a full list of Device Types that may be registered as part of an EkoSecure system and their corresponding serial number prefixes, see Appendix A.3 ...
Page 34 5 Konfiguration menu Select the appropriate Device Type from the drop-down list Ensure that the device number prefix shown matches the start of the serial number shown on the device, unless instructed otherwise in the dedicated device manual Enter the remainder of the serial number into the field The remaining device number must be 7 digits in length Each device must have a unique serial number when registered Type a user-friendly Name to identify the device...
Page 35: Editing An Existing Device
5 Konfiguration menu PLEASE NOTE: If the new device is entered with a serial number that already exists within the system, the existing device is updated to reflect the new details. 5.3.2 EDITING AN EXISTING DEVICE To edit the settings of an existing device: Click any editable value relating to the required device within the table All available fields can be edited, excluding the Geräte column Some fields are not available to all devices...
Page 36 5 Konfiguration menu Fig. 26 The Device Mode configuration page To configure Device Modes for each Device Type: Navigate to Konfiguration > Geräteprofil and identify the appropriate Device Type In the appropriate row, select the Device Mode to be viewed or edited from the drop- down list Click DETAILS...
Page 37: Abstellruf Settings [Fob Devices]
5 Konfiguration menu PLEASE NOTE: In self-contained EkoSecure systems, only EKSHUB, ESREP, and ESPAG/IS devices may be used. Device Mode settings relating to other Device Types do not apply. 5.4.1 ABSTELLRUF SETTINGS [FOB DEVICES] These settings determine whether the Fobs in this mode may manually clear Emergency alarms that they themselves have raised, and how this is displayed on other devices.
Page 38: Alarm Wiederholung - Intervall (Text Field)
5 Konfiguration menu Clearance (checkbox) This setting is permanently disabled for this model of Hub. Alert text (text field) This defines the message that is displayed by other Pagers and devices with a screen when any alarm raised by a Pager in this Device Mode is cleared. This is set as Gelöscht by default.
Page 39 5 Konfiguration menu The following settings are applied to devices in this Device Mode if Alarmbetrieb is enabled. Fig. 32 The Alarmbetrieb settings as available for Call Point devices Manueller Alarm aktiv (checkbox) This setting determines whether Manual alarms can be raised by pressing the alarm button on the device when the Alarmbetrieb settings have been enabled.
Page 40: Alarmbetrieb Settings [Fob Devices]
5 Konfiguration menu Intervall (text field) This setting defines the length of time, in minutes, after which an active alarm raised by a device in this Mode is escalated if it has not been cleared. This is set at 1 minute by default and applies to both Manual and contact input alarms.
Page 41: Anwesenheit Settings
5 Konfiguration menu To customise this message, enter an alphanumeric string into the text field (maximum 20 characters). Betriebsart (drop-down list) This setting determines whether the alarm button on the device must be pressed once or twice in order to raise a Manual alarm. The Manueller Alarm aktiv enable setting must be enabled for this setting to apply.
Page 42: Assistenzalarm Settings
5 Konfiguration menu Alarmtext (text field) This setting defines the message text that is sent to other devices when the Nurse Present button is pressed to indicate the presence of a responder. This is set as Anwesenheit by default. The Anwesenheit setting must be enabled for this setting to apply. To customise this message, enter an alphanumeric string into the text field (maximum 20 characters).
Page 43: 5.4.10 Bereichsalarm Settings
5 Konfiguration menu Beacon from a neighbouring network may cause devices to defect to that system, preventing messages sent within the original system from being received on those devices. Enabling the Auf Netzwerk Fixieren settings causes devices in that Mode to ignore any Main Beacon broadcasts from outside their registered system, ensuring that they do not join other networks without permission.
Page 44: 5.4.11 Bewohnerruf Settings
5 Konfiguration menu Fig. 37 The Bereichsalarm setting as available to Fob and Pager Device Modes Bereichsalarm aktiv (checkbox) When enabled, devices in this Mode will raise a Wander alarm if they receive location data from a static device that has been assigned to a network Zone to which they have not been granted access.
Page 45: Downstream-Kanal (Drop-Down List)
5 Konfiguration menu Fig. 38 The Bewohnerruf settings as available to EkoCare Device Modes Bewohnerruf (checkbox) When enabled, Patient Call alarms can be raised by pressing the ORANGE button on an EkoCare device in this Mode. For EkoCare Wall Units, the number of times any button must be pressed in order to raise an alarm is set as 1 and cannot be changed.
Page 46: Freigabe Zur Alarmlöschung (Checkbox)
5 Konfiguration menu PLEASE NOTE: The Wie Bezugsgerät option MUST NOT be selected as the Downstream Channel value where more than 60 static devices have been installed within a single system. This prevents static devices from migrating to other channels and exceeding the maximum number of devices.
Page 47: Funk (Checkbox)
5 Konfiguration menu 5.4.14 FUNK (CHECKBOX) This setting determines whether the devices in this Mode function as a network repeater. Each static device is capable of emitting both a Main Beacon (network radio signal) and Location Beacon. The Main Beacon is used to establish wireless connections between devices and transmit system messages to and from the Hub;...
Page 48: 5.4.16 Kontakteingabe Settings
5 Konfiguration menu 1 up to the total number of frequencies that were enabled. Any channel numbers greater than this value are void. EXAMPLE: If a total of 4 broadcast frequencies were enabled in the Frequenzsprung setting, channel numbers 1 to 4 may be used, representing each frequency in numerical order.
Page 49: 5.4.17 Lagealarm Settings
5 Konfiguration menu device. If this setting is disabled, input port 2 can be used for an additional Bed Call button. Bed Call buttons should otherwise be connected to Port 1. Alarmtext (text field) This setting defines the message text that is sent to other system devices when an alert is raised as a result of a contact input.
Page 50: Lokalisierungbereich (Drop-Down List)
5 Konfiguration menu raised. This is set as Lagealarm by default. The Lagealarm aktiv setting must be enabled for this setting to apply. To customise this message, enter an alphanumeric string into the text field (maximum 20 characters). Trigger (text field) This setting defines the length of time, in seconds, for which a device in this Mode must be held out of its configured Upright orientation in order to raise a Man Down alarm.
Page 51: 5.4.19 Manueller Alarm Settings
5 Konfiguration menu Every time a portable device moves within range of the Location Beacon emitted by a static device, the portable device receives Location data from that source, identifying its current location. When the portable device leaves this range, it will continue to report the static device as its last known location until it moves within range of the Location Beacon of another device.
Page 52: Notruf Settings [Ekocare Units]
5 Konfiguration menu Alarmtext (text field) This setting defines the message text that is sent to Pagers and other devices with display screens when an alarm is raised manually from devices in this Mode. This is set as Druckalarm by default. The Manueller alarm aktiv setting must be enabled for this setting to apply.
Page 53: Nur Long-Range / Konvertor (Radio Buttons)
5 Konfiguration menu Alarmtext (text field) This setting defines the message text that is sent to other devices when an Emergency alarm is raised from devices in this Mode. This is set as Notfall by default. The Notruf setting must be enabled for this setting to apply. To customise this message, enter an alphanumeric string into the text field (maximum 20 characters).
Page 54: 5.4.22 Reißleine Settings
5 Konfiguration menu  Funk – Enabled  Nur Long-Range / Konvertor – Nur Long-Range  Upstream-Kanal – As appropriate to the network configuration  Lokalisierungbereich – As appropriate; see section 5.4.18 Signal Convertor Where EkoSecure devices are installed as part of a wider EkoTek system, Long Range Repeaters can also be used to convert messages transmitted over 2.4 GHz radio frequencies into an 863-870 MHz signal.
Page 55: 5.4.23 Relais-Betrieb Settings
5 Konfiguration menu 5.4.23 RELAIS-BETRIEB SETTINGS These settings define the way in which the device’s Relay Contacts respond to alarms and maintenance messages within the system, and are only available for Hub, IP Hub, and Ethernet Repeater devices. Fig. 50 The Relais-Betrieb settings available to Hub Device Modes PLEASE NOTE: These settings concern alarm signals that are outbound from the EkoSecure system.
Page 56: Schwesternruf Settings [Ekocare Units]
5 Konfiguration menu Pager Groups to which Relays 2 and 3 respond; however, if the Hub is not a member of the Pager Groups assigned to Relays 2 and 3, the alarm will not be displayed on the Hub LCD display. The Relays can also be configured to activate in response to system Maintenance Messages according to their designated message Stufe, as configured on the Rangfolge der Nachrichten page of the Systeminfo menu;...
Page 57: Schwesternrufbetrieb Settings [Call Point And Fob Devices]
5 Konfiguration menu Schwesternruf (checkbox) When enabled, Nurse Assist alarms can be raised by pressing the BLUE button on an EkoCare device in this Mode. On EkoCare Units, the number of times a button must be pressed to raise an alarm is set as 1 and cannot be changed. If the Anwesenheit setting is enabled in the same device mode (see section 5.4.7), the BLUE Nurse Assist alarm button raises a Patient Call alarm unless the...
Page 58: Upstream-Kanal (Drop-Down List)
5 Konfiguration menu including Man Down and Dead Man alarms, are raised as normal. Schwesternrufbetrieb (radio button) Enabling these settings causes Call Point and Fob devices in this mode to raise a Patient Call when any alarm button on the device is pressed. When Schwesternrufbetrieb is enabled, the Alarmbetrieb settings are ignored.
Page 59 5 Konfiguration menu If the Frequenzsprung setting is enabled, a channel is created for each broadcast frequency that was made available for use. Each channel is numbered consecutively from 1 up to the total number of frequencies that were enabled. Any channel numbers greater than this value are void.
Page 60: 5.4.27 Zeitalarm Settings
5 Konfiguration menu PLEASE NOTE: It is recommended to avoid channel 15 where possible as this may interfere with the network Location data transmissions. 5.4.27 ZEITALARM SETTINGS These settings determine whether Dead Man alarm functionality is enabled for devices in this Mode.
Page 61: Managing Pager Groups
5 Konfiguration menu  Hub devices  IP Slave Hub devices  Ethernet Repeaters  Long-Range-Repeater devices  Pager devices  Overdoor Lights External paging devices can also be added to Pager Groups. The system can be configured to notify only specific Pager Groups when alarms are raised, meaning that only the appropriate personnel are notified of a particular situation.
Page 62 5 Konfiguration menu Group capability Enter an appropriate Group name into the Pagergruppe text field It is recommended that the name identifies the purpose of the Group Maximum 10 characters PLEASE NOTE: Renaming a Pager Group changes only the user-friendly identifier assigned to that Group;...
Page 63: Alarmregeln
5 Konfiguration menu Alarmregeln Alert Rules are used to determine which alarms are sent to which devices when raised, allowing specific devices to be targeted when certain conditions are met. This avoids every alarm being sent to every device where this is not desirable. To view and create Alert Rules, navigate to Konfiguration >...
Page 64 5 Konfiguration menu  The escalation level of the alarm (Priorität)  Alarms that have been escalated (Hoch) did not receive a response from other system users when first raised and have been resent  Alarms that have been escalated can be handled in a different way to initial alarms (Normal) ...
Page 65: Adding A New Alert Rule
5 Konfiguration menu OR Assist Alarm. If all of these statements apply to the alarm, it will be sent to all devices in Pager Group 2, excluding any external paging devices included in the Group. Configured Alert Rules are displayed as rows on the Alert Rules table, with required conditions for each parameter marked with a ✔...
Page 66: Editing An Existing Alert Rule
5 Konfiguration menu PLEASE NOTE: For each of the above parameters, at least one condition must be selected. Each of these parameters permits multiple selections; alarms must meet at least one selected condition for each parameter to be handled by the rule. Select the Pager group that will receive the alarm if handled by this rule Only one Pager Group can be selected To send alarms meeting the same conditions to multiple Pager...
Page 67: Ekocare Regeln
5 Konfiguration menu EkoCare Regeln EkoCare Rules are used to determine which alarms are sent to which devices when raised, allowing specific devices to be targeted when certain conditions are met. This avoids every alarm being sent to every device where this is not desirable. Alarms raised by EkoCare Units are handled exclusively by the EkoCare Rules settings.
Page 68: Alles Löschen
5 Konfiguration menu achieved on the Zurücksetzen page. To access the page, navigate to Konfiguration > Zurücksetzen. Performing a Factory Reset returns the Hub and the system network configuration to their default settings. This includes the following changes:  All devices are removed from the system ...
Page 69: Passworter
5 Konfiguration menu Fig. 62 The Alles Löschen devices page PLEASE NOTE: Always take a system back-up before removing all system devices. If devices are removed in error, a back-up can be restored; see section 5.11.2 for more information. 5.10 Passworter The EkoSecure Hub permits access to the web interface via two user accounts.
Page 70: 5.10.1 Editing The Account Passwords
5 Konfiguration menu Fig. 63 The Passworter management page 5.10.1 EDITING THE ACCOUNT PASSWORDS To edit the password of one of the system web interface accounts: Select the required account from the Benutzer drop-down menu Enter a new password into the Neues passwort field Passwords must be 4 and 8 characters in length Click BESTÄTIGEN...
Page 71: Datensicherung
5 Konfiguration menu 5.11 Datensicherung Back-ups of the system configuration and device registry can be taken through the Datensicherung page. Existing back-ups can also be restored through this page. To access the Datensicherung page, navigate to Konfiguration > Datensicherung. The device registry available for download from this page is intended for use as an import into a new or restored EkoFamily system.
Page 72: 5.11.2 Restoring An Archive Into The System
5 Konfiguration menu the device registry without the full system configuration, click DOWNLOAD beside the Export devices option. 5.11.2 RESTORING AN ARCHIVE INTO THE SYSTEM To upload an existing archive of the system configuration or device registry: Click CHOOSE FILE in the appropriate row In the new window, locate and open the required archive to upload Ensure that the contents of the file correspond to the upload option...
Page 73 Fig. 65 The Aktualisierung configuration page PLEASE NOTE: Upgrades should be performed only when instructed by Multitone or when new system devices have been purchased. Upgrade files are provided by Multitone upon request. To upload a device software upgrade package to the Hub for distribution across the...
Page 74: Herunterfahren
5 Konfiguration menu 5.13 Herunterfahren In the event that power must be manually removed from the system Hub, the system must be switched off safely using a controlled power-down procedure managed by the Hub. This is performed automatically when the on-board batteries approach the end of their charge capacity, but can also be manually triggered remotely from within the web interface.
Page 75: Nachrichtenformat
5 Konfiguration menu 5.14 Nachrichtenformat The order in which alarm information is presented on the system Hub and Pager LCD screens can be customised. This may be used to allow the most appropriate information to be visible in the message preview and to prioritise message content in the message details screen.
Page 76: Hauptmenu
6 Hauptmenu To remove any customisation and return to the default message format, uncheck the Benutzerdefinierte Einstellungen option and click BESTÄTIGEN to apply. Hauptmenu The following operational and management tasks can be performed from the Hub web interface via the Hauptmenu options on the left of the web interface screen.
Page 77: Automaticsh
6 Hauptmenu  Selecting the current Shift from the Manuelle Auswahl region of the Tag/Nacht page and clicking BESTÄTIGEN  Altering the current Shift through the Hub display interface using the buttons on the front panel of the device; see section 6.1 PLEASE NOTE: When in Manuelle Auswahl mode, the Hub will continue to apply any Rules associated with the current Shift until the Shift is manually changed.
Page 78: Ereignisprotokoll
6 Hauptmenu Ereignisprotokoll The Event Log records all alarm and message activity that occurs within the system. To view the Event Log, navigate to Hauptmenu > Ereignisprotokoll. Fig. 69 The Ereignisprotokoll page Each record contains a combination of the following information, subject to the event type. Some fields can be hidden if preferred.
Page 79: The Event Log Table
6 Hauptmenu  Zone (Benutzer Zone) – The Zone number assigned to the static device associated with the Location data held by the Primärer Device when the alarm or message was raised  If the message is raised by a static device, the Zone of that device is shown The following event types may be recorded within each event class: ...
Page 80: Adding Records
6 Hauptmenu Records listed in the table can be searched and filtered using the Filter text field. Any record with a matching string in any field will be displayed. The table can also be sorted by clicking the header of the appropriate field. The direction of the sort is indicated by an arrow icon beside the column header.
Page 81: Nachrichtenprotokoll
6 Hauptmenu To message all Paging Device within the systems, select An alle Notrufpager To message all Paging Devices within a Pager Group: Select Gruppe Notrufpager Select the required Pager Group from the drop-down list For guidance in configuring Paging Groups, see section 5.5 If a response from the recipient is required, enable Rufquittierung anfordern in the Gruppe Notrufpager...
Page 82: The Nachrichtenprotokoll Table
6 Hauptmenu Fig. 71 Locating the Nachrichtenprotokoll within the browser interface The Pager Log stores the 15 most recent Pager messages sent by the Hub where the Rufquittierung anfordern or Protokoll Nachrichtenübermittlung options were enabled. When the storage limit is reached, new stored messages overwrite the oldest message in the Log.
Page 83: Systeminfo Menu
7 Systeminfo menu Systeminfo menu Management of the EkoSecure network mesh and system devices can be achieved through the browser interface using the Systeminfo menu on the left of the screen. Maintenance Message prioritisation can also be managed on these pages. The following pages are available through the Systeminfo menu and are only accessible by users logged in to the web portal with the username admin, unless otherwise stated.
Page 84: Device Details Page
7 Systeminfo menu Warnings are displayed in the table as highlighted rows:  Yellow – Indicates a battery charge of 5-20%, or that the latest Device Status Report was not received from the listed device when requested  Red – Indicates a battery charge of >5%, or that 4 consecutive requested Device Status Reports have not been received from the listed device Devices in the Status Report table can be searched and filtered using the Filter text field.
Page 85 7 Systeminfo menu of 100 unless the mains supply has been disconnected  Devices to which mains power has been restored after a period of reliance on battery power will display Wird geladen  If no report has been received, Unbekannt is displayed ...
Page 86: Netzwerk-Baum
7 Systeminfo menu To close the Device Details page and return to the list of devices without making changes, click GERÄTESTATUS in the menu on the left of the screen. Netzwerk-Baum The Netzwerk-Baum displays a schematic map of the network mesh and the connections between static devices as they route back to the Hub.
Page 87: Searching The Network Tree
7 Systeminfo menu The number of network ‘hops’ (transmissions between devices) between a static device and the Hub can be quickly identified by counting the number of | symbols that precede the device information in the Network Tree. When initially connected, new devices should automatically determine the most appropriate connection path back to the Hub.
Page 88: Verkehr
7 Systeminfo menu To search the device list by name or serial number, enter the required string into the Highlight text field. Matching devices are shown with blue text. Both types of search may be active at the same time. To reset the configuration request count for each device in the Network Tree, click IN-ZÄHLER ZURÜCKSETZEN.
Page 89: Rangfolge Der Nachrichten
7 Systeminfo menu Fig. 77 The network Funverkehr chart, showing both RX and TX values, and the combined total Rangfolge der Nachrichten Maintenance Messages generated by devices within the EkoSecure system can be classified as either Stufe 1 or Stufe 2. This allows specific groups of Maintenance Messages to be configured to trigger signal outputs via Relays 2 and 3 of the Hub’s interface according to their assigned Stufe.
Page 90: Operating The Hardware Interface
8 Operating the hardware interface All existing Maintenance Message classifications are displayed in the Message Rank Map and can be edited by clicking DETAILS in the appropriate row. The Device Types to which each message classification applies are indicated by their hardware prefix code; see Appendix A.3.
Page 91: Raising And Clearing Alarms
8 Operating the hardware interface Fig. 80 The LCD display default screen Raising and clearing alarms System alarms are shown on the Hub LCD display and responses can be issued using the navigation buttons. Alarms can also be manually raised and cleared from the front panel interface, if enabled in the Hub’s Device Mode settings;...
Page 92: Clearing An Alarm Raised By The Hub
8 Operating the hardware interface When an alarm is received by portable devices in the system, an audio alert sounds, if enabled, and the display illuminates to show the alarm message. 8.2.2 CLEARING AN ALARM RAISED BY THE HUB To clear an alarm raised by the Hub, press and hold the button on the front panel of the device.
Page 93: Messages Listed On The Default Display
8 Operating the hardware interface Löschen – The message is removed from the Hub display Press to perform the selected action If no action is taken, the message display will time out after a few seconds and the Hub will revert to the default display screen, where a preview of the message is listed.
Page 94: Zeitalarm Prompts
8 Operating the hardware interface its status for a fourth time  This message is repeated on every sixth consecutive occasion that a device fails to deliver a status report  This message includes the name of the device requiring attention Zeitalarm prompts Like other system devices, in order to the verify the safety of its operator, the Hub is...
Page 95 8 Operating the hardware interface The Hauptfunktionen sub-menu contains the following options: Tag/Nacht This setting defines the current system Shift. The devices to which alarms are sent may differ depending which Shift is currently active. To manually set the current system Shift: to scroll to the Tag/Nacht setting and press to enter to select the required option and press...
Page 96: Zusatzfunktion
8 Operating the hardware interface configured in the system settings Press to enable selection of the year value to set the year value Press to confirm the configured date The Hub display updates with the new time after a short delay PLEASE NOTE: If the Hub is configured to receive its time settings from an NTP server, permanent changes to the Time and Date cannot be made using the LCD display.
Page 97 8 Operating the hardware interface Press to confirm the selected option Press to return to the Display sub-menu Press again to return the Hub operator menu if required Display The Display option of the Zusatzfunktion menu contains a further sub-menu. To access the Display sub-menu, use to scroll to the appropriate option and press to enter.
Page 98: Upgrading The Hub Software
During the upgrade process, carefully monitor the Hub LCD display until the timestamp returns to its normal format with a : separator, indicating that the process has completed. ALWAYS contact Multitone for assistance when planning to upgrade a system Hub.
Page 99: Servicing
As far as possible, the Hub should not be exposed to rain, moisture, or other liquids, but may be wiped clean using a damp cloth. Any additional device maintenance or repair should be carried out by Multitone. Contact your Multitone Agent at info@multitone.de or supportdesk@multitone.com for assistance.
Page 100: Appendices
Appendices Appendices EkoSecure principles EkoSecure is a long-range personal security system comprising static and portable devices that communicate via a radio network mesh to deliver alarm and maintenance messages to device operators. A combination of alarm location data and audible alert tones assist responders in locating the site of a raised alarm.
Page 101: Beacons
Appendices remapping process where required. In most instances, the system Hub should be located at the centre of the network, and the number of hops between nodes within an EkoSecure system should be kept as minimal as possible. All static EkoSecure devices utilise an external power supply with a battery back-up to ensure robust and continued operation.
Page 102 Appendices functioning as a signal convertor must be installed at the boundary of the two regions. Transmissions over 860 MHz band frequencies are managed by the new EkoSecure Hub’s Adaptive Frequency Agility (AFA) capability, which enables system nodes broadcasting in this band to automatically select the specific frequency that is most appropriate at the time of each message.
Page 103: Location Beacon
Appendices portable devices. Devices configured as a Location Beacon still transmit alarms upstream when raised. Main Beacons broadcast over 860 MHz band frequencies can cover a radius of up to 70 m between repeating devices, or up to 50 m to a pager, subject to environmental factors.
Page 104: Devices
Most devices can be used to raise alarms raised within the system. The EKSHUB model operates in compliance with DIN VDE V 0825-1 (formerly BGR139). To support the timing requirements of this standard, the maximum number of devices supported by a single Hub system is 50.
Page 105: Static Devices
Appendices management, alarm handling, and device software updates. Data assessing network performance is collected by each EkoSecure device and periodically reported to the Hub, and can also be viewed through these web pages. The Hub may be used to integrate with external devices and systems, and for sharing of system data with remote logging devices.
Page 106: Portable Devices
Appendices Every static device reports its device status, including battery level and radio performance, to the Hub approximately every 10 minutes. Where EkoSecure is used in isolation, only EkoSecure Repeater devices may be used as static devices within the system, in addition to the EkoSecure Hub. A.3.3 PORTABLE DEVICES Portable devices within an EkoSecure system can be carried around the...
Page 107: Device Modes Overview
Appendices and messages can be either sent to or received from the connected system, but not both. Inclusion of external pagers in alarm messages when raised within an EkoSecure network can be configured using the system Alert Rules; only one of the configured rules may include external pagers.
Page 108: Network Zones Overview
Appendices NETWORK ZONES OVERVIEW Static system devices can be assigned a network Zone number. This Zone number is included in the location data transmitted by the device’s Location Beacon and can be used by portable devices to determine whether access to that particular location is permitted. The Zones to which a portable device is permitted access are configured as part of the Device Mode assigned to the portable device.
Page 109: Alarm Escalation
Appendices Removal of the Snatch Cord Returning the Snatch Cord to Snatch from the device the device Carrying the device into an Returning the device to an Wander unauthorised area authorised area Holding the designated button Receipt of an alarm input via on the device;...
Page 110: Alert Rules Overview
Appendices  The alarm type  The name and serial number of the device that raised the alarm  The name and serial number of the current or last known location device of the device that raised the alarm  The name and serial number of the device that accepted the alarm (when actioned) ...
Page 111: B Compliance With Din Vde V 0825-1
Appendices System Maintenance Messages can be categorised into two Levels according to the devices to which they relate and the type of message generated. Each Level can then be assigned to a Relay Contact on the Hub’s interface to trigger an output signal to connected devices and systems.
Page 112: Pager Identificantion In Alarms
Appendices PAGER IDENTIFICANTION IN ALARMS The following requirements relating to the inclusion of portable device identification information when alarms are raised are stipulated in clause 4.1.2:  In the event of a personal or technical alarm being raised by a portable device, the system Hub must indicate the identity of the device from which the alarm is raised The EkoSecure system employs the following features to meet these specifications:...
Page 113: Alarm Type Test On Pager Activation
Appendices  Upon removal of a portable device from a charging rack, a test cycle of all configured alarms is performed by the device  The result of this test is entered as a record in the system Event Log, visible through the Hauptmenu options of the Hub’s web interface ALARM TYPE TEST ON PAGER ACTIVATION The following requirements relating to the test operation of all alarm types by portable...
Page 114: Manual Clearance Of Audible And Visible Alerts
Appendices MANUAL CLEARANCE OF AUDIBLE AND VISIBLE ALERTS The following requirements relating to the ability to clear audible and visual alarm notifications are stipulated in clause 4.4.2 and 4.4.3, respectively:  It must be possible to end and reset the audible alert manually ...
Page 115: Independent Power Supplies
Appendices INDEPENDENT POWER SUPPLIES The following requirements relating to the supply of power to the system Hub are stipulated in clause 4.4.5.1:  It must be possible to power the system Hub through two independent supplies:  One power supply may be available on a public network ...
Page 116: Product Labelling
Appendices The EkoSecure system employs the following features to meet these specifications:  Stromausfall is clearly displayed as a message on the Hub front panel display  This message is accompanied by an audio tone until a user response is submitted through the Hub front panel ...
Page 117: Electrical Safety
Appendices  Any and all precautionary measures to be observed during use  Description of the operating controls  Explanation of device displays and signals  The order of operation  Assembly and disassembly of detachable or replaceable parts  Guidance on product maintenance ...
Page 119: Index
Index Index Power supplies Powering down Alarms Powering up Clearing alarms Raising alarms Responding Zeitalarm prompts at the Zentrale Removable front panel 12 V DC contacts IP Reset Button LAN ports 15, 23, 27 Buttons Removal IP Reset Button See Removable front panel Use 90 Servicing Settings and pages...
Page 120 Index Funkverkehr Relay operation Geräte Remote logging Geräteprofil Schwesternruf Herunterfahren Schwesternrufbetrieb IP settings 23, 27 System Kanal System clock Kontacteingabe Tag / Nacht Lagealarm Upstream-Kanal Lokalisierungbereich Zeitalarm Manual Shift selection Zurücksetzen Manueller alarm Synchronisation PTP domain Nachricht senden Nachrichtenformat Nachrichtenprotokoll Web browser Netwerk-baum Connection...
Page 121 Multitone Electronics plc is part of Kantone Holdings Ltd. Registered in England & Wales No. 256314 Registered VAT No.: GB232150709 © www.multitone.com www.multitone.de FM 20122 Registered office: Multitone Elektronik International GmbH, © Multitone Electronics plc, Multitone House Roßstr. 11, Shortwood Copse Lane, Basingstoke Document Part Number: 9262-0119 40476 Düsseldorf,...

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