Page 1 EkoSecure, EkoTek, and EkoCare Hubs Product Part Number: EKSHUB-0A / EKCHUB / EKTHUB Administrator Guide Document Part Number: 9262-0211 Issue Number: 1 Release: 03/02/2022...
Page 2: Table Of Contents
Contents Contents Preface ______________________________________________________________ 7 About this document Intended readers Warranty Compliance Company liability Data protection Safety 0.7.1 Installation notes 0.7.2 Connection of power supplies 0.7.3 Servicing Feedback Version control Introduction _________________________________________________________ 11 Front panel __________________________________________________________ 11 Overview Indicators 2.2.1 LCD Display screen 2.2.2 Timing synchronisation with Timing Master...
Page 3 Contents Accessing the web interface 4.2.1 Logging in to the web portal 4.2.2 Logging out of the web portal Configuration menu ___________________________________________________ 20 System settings 5.1.1 System Clock 5.1.2 Hub IP settings 5.1.3 Connecting to external systems 5.1.4 Remote logging 5.1.5 Browser language 5.1.6...
Page 4 Contents 5.4.20 Man Down Alarm settings 5.4.21 Manual alarm settings 5.4.22 Nurse Call settings [EkoCare Units] 5.4.23 Nursecall Operation settings [Call Point and Fob devices] 5.4.24 Patient Call settings 5.4.25 Permanent on operation 5.4.26 Radio (checkbox) 5.4.27 Relay Operation settings 5.4.28 Snatch Cord settings 5.4.29 Upstream Channel (drop-down list) Pager groups...
Page 5 Contents Device status 7.1.1 Device Details page Network tree 7.2.1 Searching the Network Tree Traffic Message rank Operating the hardware interface ________________________________________ 93 Default display Raising and clearing alarms 8.2.1 Raising an alarm from the Hub 8.2.2 Clearing an alarm raised by the Hub 8.2.3 Alarm escalation Receiving messages...
Page 6 A.6.2 Alarm escalation A.6.3 Information included in alarm messages A.6.4 Alert Rules overview Maintenance Messages Remote logging ouput Index ______________________________________________________________ 118 EkoSecure, EkoTek, and EkoCare Hub Administrator Guide 9262-0211 Issue 1...
Page 7: Preface
EkoFamily system and access to the browser interface of the system Hub. Some technical knowledge and familiarity of the system is required. Warranty This Multitone system is supplied with a 12-month warranty beginning upon receipt of the solution. Please see Multitone’s standard terms and conditions of purchase. Compliance...
Page 8: Company Liability
Substances in Electrical and Electronic Equipment Regulations 2012 (S.I. 2012/3032) A complete copy of the associated Declaration of Conformity for this and other Multitone products may be obtained upon request from supportdesk@multitone.com. Alternatively, please contact your Multitone representative. This equipment contains low power radio devices and has been tested for compliance with the recognised operational performance and personnel safety working limits specified for such equipment.
Page 9: Data Protection
0 Preface Data protection As the equipment user or controller, you may collect and manage personnel data. In this instance, you must be in compliance with any local privacy protection laws and regulations which protect the rights and interests of other people, by implementing measures which include but are not limited to: handling such data securely and only for a period of time that is reasonably required for its intended use.
Page 10: Connection Of Power Supplies
0.7.3 SERVICING This equipment should only be serviced at a Multitone approved service facility. Other than the batteries, none of the components of this equipment can be replaced or repaired by users. Only authorised dealers or service centres may dismantle the product.
Page 11: Introduction
1 Introduction Introduction The EkoSecure, EkoTek, and EkoCare Hubs are high-capacity control centres for EkoFamily systems through which the network and connected devices can be managed, providing a radio network interface to system repeaters and a pair of LAN interfaces to TCP/IP-based equipment. The devices are powered by either PoE or 12 V DC, with failover to rechargeable batteries capable of covering power outages of 30 minutes or more.
Page 12: Indicators
00 ! 00 – The Hub processor has encountered a problem and the system is inoperable ▪ Contact your Multitone Agent for assistance 2.2.2 TIMING SYNCHRONISATION WITH TIMING MASTER Where multiple systems are installed in close proximity, the radio signals of each system must be assigned a separate PTP domain in order to prevent message conflicts and overlaps between systems.
Page 13: Radio Beacon Transmission Active
2 Front panel settings; see section 5.2.2 for more information. This is configured by the system Administrator. The Hub’s status as a Timing Master or Slave is indicated by the LED. The Timing Synchronisation indicator illuminates in the following modes: ▪...
Page 14: Ip Address Reset Button
2 Front panel Fig. 3 Locating the Cover Release Clips To replace the front panel, align and insert the casing tabs along the upper edge and press the bottom of the panel to lock it in place. 2.3.1 IP ADDRESS RESET BUTTON The button located between the two RS232 data ports beneath the removable lower front panel can be used for the following purposes:...
Page 15: Powering The Device
3 Powering the device When User ‘super’ enabled is shown on the LCD display, press and hold the reset button for another 2 seconds The default IP address is shown on the LCD display Once reset, the Hub can be accessed at its default address. The IP address of the of the device adaptor used to access the Hub must be within the same range as this address.
Page 16: Powering Up The Device
3 Powering the device Powering up the device In the event that power must be manually restored to the Hub: Press the Cover Release Clips and remove the lower front panel Ensure that the 4 on-board batteries are installed Identify the Hub’s external power source: If the Hub is powered using Power over Ethernet (PoE): Unplug and reconnect the Ethernet cable connected to the LAN 1 port...
Page 17: Changing The On-Board Batteries
Over time the performance of the on-board backup batteries may deteriorate due to age or frequent use. The batteries must be replaced by Nickel-metal hydride rechargeable AA battery cells with a minimum capacity of 2.4 Ah, as supplied by Multitone. To replace the on-board batteries:...
Page 18: Total Power Failure
4 Software interface Fig. 6 Hub external power failure as indicated on the LCD display This message is accompanied by an audio tone from the Hub, if enabled in the LCD display menu. As the battery back-up power supply depletes, Low battery messages are presented on the Hub front panel display.
Page 19: Connecting A Viewing Device To The Hub
4 Software interface Connecting a viewing device to the Hub To view the Hub web interface, the device used for access must have an IP address within the same network subnet as the Hub itself. The Hub has two individually configurable LAN ports to which a static IP address can be assigned;...
Page 20: Logging Out Of The Web Portal
5 Configuration menu 4.2.2 LOGGING OUT OF THE WEB PORTAL To log out of the web portal, either: ▪ Click on the account name in the page header of the web portal interface ▪ The browser returns to the portal log in page ▪...
Page 21: System Settings
5 Configuration menu To access the Hub configuration pages, click CONFIGURATION in the menu on the left of the screen. The following pages are available from the menu, and are only accessible by users logged in to the web portal with the username admin, unless otherwise stated. For guidance on accessing the Hub’s web interface, see section 4.
Page 22 5 Configuration menu Fig. 13 The Hub clock settings Clock modes The system clock can be set manually or synchronised with an NTP server. Select the appropriate radio button to enable the desired mode. If Manual mode is selected, enter the appropriate values into the date and time fields. PLEASE NOTE: If Manual mode is selected, the system time will be set exactly at the value specified when SUBMIT...
Page 23: Hub Ip Settings
5 Configuration menu PLEASE NOTE: The timestamp logged for each record in the system Event Log, Pager Log, and Device Status pages are printed in yyyy-mm-dd format. This cannot be changed. UTC offset The UTC offset setting can be used to adjust the configured system time according to global time zones and is intended to offset time data received from an NTP server.
Page 24: Connecting To External Systems
5 Configuration menu retained on the System page for future reference. To restore the configured IP address, press the IP address reset button again. The Hub can only be accessed at the IP addresses assigned to LAN ports 1 and 2. If the IP address of the LAN 1 port is not known, it can be obtained from the display on the device itself;...
Page 25: Remote Logging
5 Configuration menu Stop – The number of stop bits per byte ▪ ▪ Flow control – Enabled or disabled as defined in the external system To enable a TCP connection, select the TCP radio button; this disables Port 2 on the device and it cannot be configured.
Page 26: Browser Language
5 Configuration menu PLEASE NOTE: Sharing of this information directly from the Hub can only be configured to one external system or an integrated EkoMS server if present. Sharing with additional external systems may be configured through EkoMS, if available. Remote event logging To enable remote storage of the Event log, select the required output type in the Remote event logging field as appropriate for the external device.
Page 27: Lan 2
5 Configuration menu 5.1.6 LAN 2 For optimal performance, EkoFamily systems should be installed with a dedicated Local Area Network to which other network devices do not have access. This ensures that extraneous network activity is segregated from the system and does not impact on system performance.
Page 28: Radio
5 Configuration menu Once enabled, the LAN 2 port cannot be disabled. Entry of invalid IP credentials causes the page to refresh and retain the values from the last successful save. Radio The Hub Main Beacon radio communication configuration is managed in the Radio page of the interface menu.
Page 29: Synchronisation Ptp Domain
5 Configuration menu Network Identifier value. Devices should be locked to their intended network as appropriate. 5.2.2 SYNCHRONISATION PTP DOMAIN Where multiple systems are installed on the same site, radio signal transmission within each system should be synchronised. This helps to avoid signal between systems caused by simultaneous message delivery within overlapping networks.
Page 30: Frequency Hopping
5 Configuration menu second. Downstream messages are transmitted at approximately 1 second per network hop. 5.2.4 FREQUENCY HOPPING The Frequency hopping setting determines whether the 2.4 GHz Main Beacon channels of the system network broadcast over a single frequency or alternate between several frequencies as configured by the user.
Page 31: Device Auto-Register
5 Configuration menu EXAMPLE: The Frequency hopping setting is enabled and the following frequencies are selected: The values in the drop-down list of the Channel setting in the Device Mode configuration represent the following starting frequencies: ▪ Channel setting value 1 – Frequency 3 ▪...
Page 32: Mobile Device Monitor
5 Configuration menu PLEASE NOTE: Where multiple systems are installed within close proximity to each other, it is STRONGLY recommended that the Device Auto-Register setting is disabled. 5.2.6 MOBILE DEVICE MONITOR This setting can be used to instruct the Hub to generate Maintenance Messages when system Pager and Fob devices either deliver a Device Status Report that indicates low battery power, or repeatedly fail to deliver the report at all.
Page 33: Radio Language
5 Configuration menu Maintenance Required message will be generated after 4 consecutive missed reports 5.2.7 RADIO LANGUAGE This setting determines the language in which alarm and Maintenance Messages are displayed on system devices with an LCD screen. When changes to this setting are submitted, the Alert text fields of alarms across all Device Modes are automatically populated with the appropriate default value for the new language.
Page 34: Devices
5 Configuration menu Devices The Devices page lists every system device recognised by the Hub, including both static and portable units. If the Device auto-register setting is enabled, this page is automatically populated. New devices can also be added manually to this page. To view and manage the Device list, navigate to Configuration >...
Page 35: Manually Adding A New Device
5 Configuration menu ▪ This is only applicable to Hub, IP Slave Hub, EkoCare Wall Units, and portable devices ▪ This is NOT the Pager Group to which the device is assigned Zone – Use the Zone numbers to create areas within the network that can ▪...
Page 36: Editing An Existing Device
5 Configuration menu Zones are defined by the static devices to which they are assigned; see section 5.3 If the new device is a Call Point, EkoCare Wall Unit, or Overdoor Light, it can be linked to an EkoCare Unit or Overdoor Light that has already been registered in the system using the Nurse call drop-down list Click SUBMIT...
Page 37: Removing A Device
5 Configuration menu To edit the settings of an existing device: Click any editable value relating to the required device within the table All available fields can be edited, excluding the Device column Some fields are not available to all devices Enter or select the new value Click SUBMIT...
Page 38: Alarm Clearance Settings [Pager Devices]
5 Configuration menu In the appropriate row, select the Device Mode to be viewed or edited from the drop-down list Click DETAILS in the appropriate row The name of the selected Device Mode is displayed beside the Device Type at the top of the Details page and can be edited.
Page 39: Alarm Escalation - Period (Text Field)
5 Configuration menu when any alarm raised by a Pager in this Device Mode is cleared. This is set as Cleared by default. The Alarm Clearance setting must be enabled for this setting to apply. ALARM ESCALATION – PERIOD (TEXT FIELD) 5.4.2 This setting defines the length of time, in minutes, after which an active alarm raised by a device in this Mode is escalated if it has not been cleared.
Page 40: Alarm Operation Settings [Fob Devices]
5 Configuration menu Manual alarm enable (checkbox) This setting determines whether Manual alarms can be raised by pressing the alarm button on the device when the Alarm Operation settings have been enabled. Alarms raised via the contact inputs are configured separately. Alert text (text field) This setting defines the message text that is sent to other devices when a Manual alarm is raised from devices in this Mode.
Page 41 5 Configuration menu Fig. 31 The Alarm Operation settings as available for Fob devices To enable Alarm Operation for Fobs in this Device Mode, click the Alarm operation radio button. This disables the NurseCall operation settings and Patient Call alarms cannot be raised;...
Page 42: Assist Alarm Settings
5 Configuration menu Assist enable settings See section 5.4.5. Permanent on operation (checkbox) See section 5.4.25. 5.4.5 ASSIST ALARM SETTINGS These settings determine whether Assist alarms can be raised manually by pressing the BLUE button on devices in this Mode, and how other devices display these alarms when received.
Page 43: Audible Alert (Drop-Down List)
5 Configuration menu Attendance (checkbox) When enabled, the GREEN Nurse Present button may be used to indicate the presence of a responder when an alarm has been raised. The button must be pressed a second time to clear an active alarm. If the Attendance setting is disabled, each press of the Nurse Present button clears an active alarm raised from the device.
Page 44: Clearance Device Enable (Checkbox)
5 Configuration menu PLEASE NOTE: No more than 60 static devices should be assigned to the same channel. If the Frequency hopping setting on the Radio configuration page is disabled, all 16 specific channels listed in the drop-down menu are available for use. If the Frequency hopping setting is enabled, a channel is created for each broadcast frequency that was made available for use.
Page 45: Clearance Settings [Fob And Call Point Devices]
5 Configuration menu 5.4.10 CLEARANCE SETTINGS [FOB AND CALL POINT DEVICES] These settings determine whether the Fobs in this mode may manually clear Emergency alarms that they themselves have raised, and how this is displayed on other devices. To clear an Alarm using the Fob by which it was raised, press and hold the GREY button on the Device.
Page 46: 5.4.12 Dead Man Alarm Settings
5 Configuration menu the relevant Device Type. The Contact input setting must be enabled for this setting to apply. To customise this message, enter an alphanumeric string into the text field (maximum 20 characters). Operation (drop-down list) This setting defines the type of the input signal. The Contact input setting must be enabled for this setting to apply.
Page 47: Downstream Channel (Drop-Down List)
5 Configuration menu Timer interval (text field) This setting defines the length of time, in minutes, between Dead Man prompts on the device. User alert period (text field) This defines the length of time, in seconds, in which a user must respond to a Dead Man prompt from the device before an alarm is raised.
Page 48: Emergency Alarm Settings [Ekocare Units]
5 Configuration menu performance) when consistent transmission over a designated frequency is more desirable. This may be useful in the following circumstances: ▪ The system contains more than 60 static devices, meaning that the number of devices broadcasting on each channel must be controlled ▪...
Page 49: 5.4.15 Enable Location Reports
5 Configuration menu Alert text (text field) This setting defines the message text that is sent to other devices when an Emergency alarm is raised from devices in this Mode. This is set as Emergency by default. The Emergency call setting must be enabled for this setting to apply. To customise this message, enter an alphanumeric string into the text field (maximum 20 characters).
Page 50: Location Range (Drop-Down List)
5 Configuration menu granted access. Forbidden areas are identified under the Report in Zones setting. To clear a Wander alarm, return the device to an authorised network Zone. PLEASE NOTE: Wander alarms may only be triggered when a device enters a new Zone. If access to the Zone in which a device is currently located is revoked, this will not be detected by the device until the device leaves that Zone and returns at a later time.
Page 51 5 Configuration menu when the radio is enabled. The range of this signal is fixed and matches that of the Main Beacon. Each portable device stores two types of Location data: ▪ The identity of the static device to which it current holds a radio (Main Beacon) connection ▪...
Page 52: 5.4.18 Lock To Network
5 Configuration menu 5.4.18 LOCK TO NETWORK Where Device auto-register is enabled under the Radio settings (see section 5.2.5), the Hub will adopt any device within range of its network broadcast and register them as part of that system. In environments where system networks overlap, detection of the Main Beacon from a neighbouring network may cause devices to defect to that system, preventing messages sent within the original system from being received on those devices.
Page 53 5 Configuration menu Long Range Repeaters can be configured to perform one of three functions: Fig. 46 The Long Range Only and Convertor settings available to Long Range Repeater devices Location Beacon only Long Range Repeaters can be configured so that they do not extend the system messaging network, but continue to emit a 2.4 GHz Location Beacon to deliver Location data to portable devices within range.
Page 54: 5.4.20 Man Down Alarm Settings
5 Configuration menu Radio – Enabled ▪ ▪ Long range only / Convertor – Convertor ▪ Upstream Channel – As appropriate to the network configuration ▪ It may be appropriate to fix the Upstream Channel to ensure that messages back to the Hub are directed to the correct device when leaving the broadcast out of the EkoSecure region of the network;...
Page 55: 5.4.21 Manual Alarm Settings
5 Configuration menu User alert period (text field) This setting defines the length of time, in seconds, for which an audio tone will sound before a Man Down alarm is raised, to warn the user of the impending alarm. To prevent the alarm from being raised, return the device to its intended orientation.
Page 56: Nurse Call Settings [Ekocare Units]
5 Configuration menu 5.4.22 NURSE CALL SETTINGS [EKOCARE UNITS] These settings determine whether EkoCare devices in this mode may be used to raise Nurse Assist alarms, and how other devices display these alarms when received. Fig. 50 The Nurse Call settings as available to EkoCare Device Modes Nurse call (checkbox) When enabled, Nurse Assist alarms can be raised by pressing the BLUE...
Page 57: 5.4.24 Patient Call Settings
5 Configuration menu If a Call Point is linked to an EkoCare Unit for which the Attendance setting has been enabled and is currently active (i.e., the GREEN button has been pressed to indicate Nurse Presence at an earlier alarm), all alarms raised by the Call Point until the Nurse Presence has been cleared (i.e., the GREEN button has been pressed a second time to clear the...
Page 58: 5.4.25 Permanent On Operation
5 Configuration menu Fig. 52 The Patient Call settings as available to EkoCare Device Modes Patient call (checkbox) When enabled, Patient Call alarms can be raised by pressing the ORANGE button on an EkoCare device in this Mode. For EkoCare Wall Units, the number of times any button must be pressed in order to raise an alarm is set as 1 and cannot be changed.
Page 59: 5.4.27 Relay Operation Settings
5 Configuration menu PLEASE NOTE: It is recommended in most instances that the Radio setting is disabled for EkoCare Wall Units as these devices are typically installed below head height and the movement of people and equipment around the device may cause interference to the network signal.
Page 60: 5.4.28 Snatch Cord Settings
5 Configuration menu Relays 2 and 3 Relays 2 and 3 can be configured independently to activate in response to alarm messages sent to other Pager Groups. The Hub is not required to be a member of the Pager Groups to which Relays 2 and 3 respond; however, if the Hub is not a member of the Pager Groups assigned to Relays 2 and 3, the alarm will not be displayed on the Hub LCD display.
Page 61: Upstream Channel (Drop-Down List)
5 Configuration menu Fig. 56 The Snatch Cord alarm settings available to Pager Device Modes Snatch cord enable (checkbox) When this setting is enabled, Pager devices in this Mode raise an alarm when the Snatch Cord is removed from the device. To clear the alarm, re-insert the Snatch Cord into the device.
Page 62: Pager Groups
5 Configuration menu upstream messages. This option should be selected in most instances to allow devices in this Mode to select the best channel over which to broadcast messages upstream, increasing the likelihood that system alarms are transmitted on the clearest channel at the time they are raised.
Page 63: Managing Pager Groups
5 Configuration menu ▪ Long-Range-Repeater devices ▪ Pager devices ▪ Overdoor Lights External paging devices can also be added to Pager Groups. The system can be configured to notify only specific Pager Groups when alarms are raised, meaning that only the appropriate personnel are notified of a particular situation. When Device Auto-Register is enabled (see section 5.2.5), all new devices with a display or Relay output are automatically added to Pager Group 1 provided that the maximum group capacity of 35 devices has not been exceeded.
Page 64 5 Configuration menu Fig. 59 The Pager Group Details page where individual devices are assigned to a Group Enter an appropriate Group name into the Pager Group text field It is recommended that the name identifies the purpose of the Group Maximum 10 characters PLEASE NOTE: Renaming a Pager Group changes only the user-friendly identifier...
Page 65: Alert Rules
5 Configuration menu Alert rules Alert Rules are used to determine which alarms are sent to which devices when raised, allowing specific devices to be targeted when certain conditions are met. This avoids every alarm being sent to every device where this is not desirable. To view and create Alert Rules, navigate to Configuration >...
Page 66 5 Configuration menu ▪ The escalation level of the alarm (Escalation) ▪ Alarms that have been escalated (High) did not receive a response from other system users when first raised and have been resent ▪ Alarms that have been escalated can be handled in a different way to initial alarms (Normal) ▪...
Page 67: Adding A New Alert Rule
5 Configuration menu Configured Alert Rules are displayed as rows on the Alert Rules table, with required conditions for each parameter marked with a ✔ . The Pager Group to which alarms meeting the criteria for each Alert Rule is sent is indicated on the right of row. The Alert Rules table may contain up to 32 rules;...
Page 68: Editing An Existing Alert Rule
5 Configuration menu Select the Pager Group that will receive the alarm if handled by this rule Only one Pager Group can be selected To send alarms meeting the same conditions to multiple Pager Groups, either: Duplicate the Alert Rule for each additional Pager Group to which the alarm should be sent Create a new Pager Group that contains all devices to which the alarm should be sent...
Page 69: Factory Reset
5 Configuration menu alarm being sent to every device where this is not desirable. Alarms raised by EkoCare Units are handled exclusively by the EkoCare Rules settings. To view and manage EkoCare Rules, navigate to Configuration > EkoCare rules. Fig. 63 Adding a new EkoCare Rule and the EkoCare Rule Map The alarm types handled by EkoCare Rules differ from standard system Alert Rules and include the following Events: ▪...
Page 70: Delete All
5 Configuration menu Fig. 64 The Factory Reset page Performing a Factory Reset returns the Hub and the system network configuration to their default settings. This includes the following changes: ▪ All devices are removed from the system ▪ All Device Modes are reset to default settings ▪...
Page 71: Passwords
5 Configuration menu Fig. 65 The Delete All devices page 5.10 Passwords The Hub permits access to the web interface via two user accounts. The default credentials for these accounts are as follows: ▪ Administrator access: ▪ User – admin ▪...
Page 72: 5.10.1 Editing The Account Passwords
5 Configuration menu Accounts cannot be added or removed from the system. To prevent unauthorised access to the system configuration, it is highly recommended that secure passwords be configured to each account once the system is installed. To manage the account passwords, navigate to Configuration > Password. This page is also accessible by users logged in to the web interface with the username user;...
Page 73: 5.11.1 Creating An Archive
5 Configuration menu Fig. 67 The Archive configuration page The device registry available for download from this page is intended for use as an import into a new or restored EkoFamily system. For a more digestible breakdown of devices registered to the system, type the IP address of the Hub into the URL field of a web browser, followed by /devices.php.
Page 74: Upgrade
To access the Upgrade page, navigate to Configuration > Upgrade. PLEASE NOTE: Upgrades should be performed only when instructed by Multitone or when new system devices have been purchased. Upgrade files are provided by Multitone upon request. To upload a device software upgrade package to the Hub for distribution across the...
Page 75: Power Down
5 Configuration menu Create an archive of the current system configuration and device registry See section 5.11 Return to the Upgrade page of the interface Fig. 68 The Upgrade configuration page Click CHOOSE FILE In the new window, locate and open the required software upgrade file The file is listed beside the CHOOSE FILE button...
Page 76: Message Format
5 Configuration menu This process can be initiated from the Power Down page, which can be accessed by navigating to Configuration > Power down. Fig. 69 The Power Down page From this page, the Hub can be switched off until power is manually restored (Power down), or temporarily powered down for 60 seconds and automatically rebooted (System reset) in the event that a forced restart is required.
Page 77: Main Menu
6 Main menu PLEASE NOTE: Changes made to the message format are universal and cannot be defined for specific devices or conditions. Customisation of message formatting DOES NOT affect the content recorded in the Event and Pager Logs, nor does it affect the message content as stored in the database.
Page 78: Day / Night - Setting The Current Shift
6 Main menu Day / Night – Setting the current Shift The Hub can accommodate differing alarm handling procedures for daytime and night-time hours. The periods for which these two configurations are assigned are labelled Shifts. The time at which the system switches between Shifts, and the way that this is achieved, is managed from the Shift page.
Page 79: External
6 Main menu To create a Shift schedule: Enable Automatic by clicking the appropriate radio button Use the drop-down lists to configure the time included in the ‘Day Shift’ for each day of the week Any time outside of the configured periods is automatically defined as the ‘Night Shift’...
Page 80 6 Main menu Primary (Device) – The serial number of the device that created the ▪ message ▪ Primary Name (Name) – The assigned name of the device that created the message ▪ Secondary – Variable according to the context of the message: ▪...
Page 81: The Event Log Table
6 Main menu ▪ Maintenance (MT) ▪ Device status not reported ▪ Low battery warning ▪ These messages are also sent to Pager Group 1 ▪ Paging (PG) ▪ Pager message sent ▪ Delivery report (if requested when sent) ▪ User response (if requested when sent) ▪...
Page 82: Exporting The Event Log Data
6 Main menu engineers when investigating the system or to note any actions taken that may affect the configuration or operation of the wider system. To create a new record, click ADD NOTE TO LOG and enter the required message into the text field when shown.
Page 83: Pager Log
6 Main menu Select the required Pager from the drop-down list For guidance on registering and managing Paging Devices, see section 5.3 If a response from the recipient is required, enable Request user response in the Pager region To record the successful delivery of the message in the Pager Log, enable Log message delivery Click SUBMIT...
Page 84: The Pager Log Table
6 Main menu All Pager messages, including those stored in the Pager Log, are recorded in the Event Log. 6.4.1 THE PAGER LOG TABLE The following information is displayed in the Pager Log: ▪ Message – The text content of the message ▪...
Page 85: The Location Reporting Table
6 Main menu Fig. 75 Viewing the Location data page 6.5.1 THE LOCATION REPORTING TABLE Location Reports are displayed in the table on the Location page. All mobile devices registered to the system are listed in the table, regardless as to whether Location Reporting has been enabled for each device.
Page 86: Maintenance Menu
7 Maintenance menu Maintenance menu Monitoring of the EkoFamily network mesh and system devices can be achieved through the browser interface using the Maintenance menu on the left of the screen. Maintenance Message prioritisation can also be managed on these pages. The following pages are available through the Maintenance menu and are only accessible by users logged in to the web portal with the username admin, unless otherwise stated.
Page 87: Device Details Page
7 Maintenance menu Warnings are displayed in the table as highlighted rows: Yellow – Indicates a battery charge of 5-20%, or that the latest Device ▪ Status Report was not received from the listed device when requested ▪ Red – Indicates a battery charge of >5%, or 4 that consecutive requested Device Status Reports have not been received from the listed device Devices in the Status Report table can be searched and filtered using the Filter text field.
Page 88 7 Maintenance menu Battery level – The current percentage charge of the device’s on-board ▪ batteries, if present ▪ Mains-powered devices with a battery failover will display a value of 100 unless the mains supply has been disconnected ▪ Devices to which mains power has been restored after a period of reliance on battery power will display Charging ▪...
Page 89: Network Tree
7 Maintenance menu Network tree The Network tree displays a schematic map of the network mesh and the connections between static devices as they route back to the Hub. Fig. 78 The Network Tree The top row of the Network Tree consists of two timestamps: the time at which the tree was last mapped (listed first), and the time at which the configuration request count values were last reset (enclosed in <...
Page 90: Searching The Network Tree
7 Maintenance menu When initially connected, new devices should automatically determine the most appropriate connection path back to the Hub. However, it may be appropriate to force connection between specific devices by locking the Upstream and Downstream broadcasts of those devices to specific radio channels;...
Page 91: Traffic
7 Maintenance menu Fig. 80 Using the Highlight field to identify devices in the Network Tree Both types of search may be active at the same time. To reset the configuration request count for each device in the Network Tree, click RESET COUNT.
Page 92: Message Rank
7 Maintenance menu traffic may be indicative of a device struggling to retain connection to a Parent; see section 7.1 for more information. The default data on the graph displays the combined volume of radio traffic to and from the Hub, but can be broken down using the checkboxes at the top of the page: ▪...
Page 93: Operating The Hardware Interface
8 Operating the hardware interface Fig. 83 Adding a new Maintenance Message rule All existing Maintenance Message classifications are displayed in the Message Rank Map and can be edited by clicking DETAILS in the appropriate row. The Device Types to which each message classification applies are indicated by their hardware prefix code;...
Page 94: Raising And Clearing Alarms
8 Operating the hardware interface During standard operation when no system alarms are active and all messages have been cleared, the following information is shown on the LCD display: ▪ System date and time ▪ The device name ▪ The power supply source ▪...
Page 95: Clearing An Alarm Raised By The Hub
8 Operating the hardware interface location data is not included in the alarm message as the device identifier already contains this information. When an alarm is received by portable devices in the system, an audio alert sounds, if enabled, and the display illuminates to show the alarm message. 8.2.2 CLEARING AN ALARM RAISED BY THE HUB To clear an alarm raised by the Hub, press and hold the...
Page 96: Messages Listed On The Default Display
8 Operating the hardware interface Accept – A message is sent to the sender device to notify that assistance is coming Reject – The alarm notification is cleared from the Hub display but message remains in the message list Delete – The message is removed from the Hub display Press to perform the selected action If no action is taken, the message display will time out after a few seconds and the Hub will...
Page 97: Dead Man Alarm Prompts
8 Operating the hardware interface Maintenance required – Delivered in the same format as a ▪ system message ▪ Generated when a static system device fails to report on its status for a fourth time ▪ This message is repeated on every sixth consecutive occasion that a device fails to deliver a status report ▪...
Page 98 8 Operating the hardware interface Fig. 91 The settings available in the Hub Functions sub-menu Day/Night This setting defines the current system Shift. The devices to which alarms are sent may differ depending on which Shift is currently active. To manually set the current system Shift: to scroll to the Day/Night setting and press to enter to select the required option and press...
Page 99: Advanced Settings Sub-Menu
8 Operating the hardware interface to set the first value This may represent the day or month depending on the system configuration Press to enable selection of the second value to set the second value This may represent the day or month depending on the date format configured in the system settings Press to enable selection of the year value...
Page 100 8 Operating the hardware interface To edit any option in the sub-menus available within the Advanced settings: to scroll to the required setting Press to access the selected setting to scroll through the available options for the selected setting Press to confirm the selected option Press to return to the Display sub-menu...
Page 101: Upgrading The Hub Software
Navigate to the appropriate address of the Hub’s Upgrade page Click CHOOSE FILE In the new window, locate and open the required software upgrade file Upgrade files are available from Multitone upon request The file is listed beside the CHOOSE FILE button...
Page 102: Servicing
As far as possible, the Hub should not be exposed to rain, moisture, or other liquids, but may be wiped clean using a damp cloth. Any additional device maintenance or repair should be carried out by Multitone. Contact your Multitone Agent at info@multitone.de or supportdesk@multitone.com for assistance.
Page 103: Appendices
Appendices Appendices EkoTek, EkoSecure, and EkoCare principles EkoTek is a personal security system that can be expanded with long-range capability using EkoSecure. EkoCare is a wireless Nurse Call system with optional Nurse Presence indication. Each system comprises static and portable devices that communicate via a radio network mesh to deliver alarm and maintenance messages to device operators.
Page 104: Beacons
Appendices The network mesh created by the system nodes has multi-hop capability, allowing the network to exist in three dimensions. This enables the network to cover areas on multiple floors of the same, or different, buildings. The mesh is also self-healing and self- organising, allowing the system to select the most effective connection between nodes and remap its connections should a device become unreachable.
Page 105 Appendices direction of portable devices, which form the end points of each network branch) or upstream (in the direction of the Hub, which forms the centre of the mesh). Within EkoSecure systems, the Main Beacon must be broadcast over 863-870 MHz frequencies. Where EkoSecure is installed as part of a wider EkoTek system, nodes in the EkoTek regions of the system may broadcast Main Beacons over 2.4 GHz frequencies.
Page 106: Location Beacon
Appendices configured with fixed downstream channels to prevent overcrowding of a single frequency. In such cases, it may be possible to retain upstream channel inheritance from Parent devices, as the upstream radio traffic is significantly less frequent. The Main Beacon can be disabled for some node types. This enables devices at the peripheries of a network to function as a Location Beacon where extension of the mesh coverage is not necessary, but Location data is still required for nearby portable devices.
Page 107 Appendices Unlike EkoTek devices, EkoSecure devices use 860 MHz band Location Beacons to identify potential parents. Where an EkoFamily system using only 2.4 GHz frequencies has been installed in an environment in which the network extends across multiple floors or buildings, it is possible that a portable device may establish a radio connection with a node that is not the most appropriate device to identify its location (e.g., the Parent device may be situated on the floor above, or in a nearby building).
Page 108: Devices
Appendices Whilst in transit, the Pager travelled within range of the Location Beacon of Repeater B and received Location data from that device. Repeater B is now logged as the Pager’s last known location. When an alarm is raised by the Pager in its current position, the last known location (Repeater B) is included in the message.
Page 109: The Hub
Appendices The system does not distinguish between mains-powered and battery-powered variants of the same Device Type. Communication between devices is achieved via radio broadcasts according to the configuration of the network mesh. Most Device Types can be used to raise alarms within the system.
Page 110: Portable Devices
Appendices Where EkoSecure is used in isolation, only EkoSecure Repeater devices may be used as static devices within the system, in addition to the EkoSecure Hub. Fig. 99-100 (Left to right) EkoSecure Repeaters and EkoCare Wall Units are static devices that can be used within the appropriate regions of a network mesh.
Page 111: External Devices And Systems
Appendices Only EkoSecure Pagers may be used as portable devices within EkoSecure regions of a network mesh. A.3.4 EXTERNAL DEVICES AND SYSTEMS External systems can be integrated into an EkoFamily network through a one- way paging interface comprising two RS232 ports available beneath the Hub’s removable front panel.
Page 112: Network Zones Overview
Appendices Devices Modes are configured within each Device Type, as each Device Type contains a specific selection of available settings. Up to 120 Device Modes may be configured per Device Type. Each device may only be assigned to one Device Mode at any given time, but the selected Mode and its configured settings may be changed as required.
Page 113: Alarms
Appendices range of the Location Beacons of any other Repeaters depicted would not trigger an alarm unless those network Zones were also forbidden. ALARMS The primary function of the EkoFamily systems is to alert others when an operator is in difficulty.
Page 114 Appendices Pressing the GREEN button Pressing the GREEN button on Attendance on the device the device a second time Holding the designated button Receipt of an alarm input via on the device; changes in the External Contact the on-board contacts contact input signal as configured Removal of a Patient Call...
Page 115 Appendices The Location data supplied when an alarm is raised relates to the source of the Location Beacon that the alarm device has detected most recently, providing the identity of the current or last known physical location of the device. This avoids misdirection when the alarm device is physically located on another floor or in another building to the static device to which it is connected via the Main Beacon.
Page 116 Appendices Messages can contain either numeric or text data only, or a combination of both, in tab- delimited fields. Every message contains all fields, even if empty, up to the last field that contains data, when the message line is terminated and a new line begins. The data output contains the following information.
Page 118 Index Index Power failure Power supplies Alarms Powering down Clearing alarms Powering up Dead Man alarm prompts Raising alarms Responding Removable front panel 12 V DC contacts IP Reset Button Buttons LAN ports 15, 23, 26 IP Reset Button See Removable front panel Removal Use 93 Servicing _____________________________102...
Page 119 Index Downstream-Channel Pager groups EkoCare Rules Pager Log Emergency Alarm (EkoCare) Passwords Enable Location Reports Patient Call Event Log Permanent On Operation External Shift selection Power Down External systems Radio (page) Factory Reset Radio (setting) Frequency Hopping Radio Language IP settings 23, 26 Relay operation Location (Main Menu)
Page 120 Multitone Electronics plc is part of Kantone Holding Ltd. Registered in England & Wales No. 256314 Registered VAT No.: GB232150709 © www.multitone.com Registered office: © Multitone Electronics plc, Multitone House Shortwood Copse Lane, Basingstoke Document Part Number: 9262-0211 Hampshire, England...

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