Advertisement
Troubleshooting
A
WARNING: Tum off the unit, unplug and allow the unit to cool for at least 10 minutes before
Attempting to perform any service. Only a qualified professional should attempt to service or
repair the unit.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Simulated
flame
IS
1. Flame setting incorrect
l.Reset flame
dim or not presenting
2. "Flame wand" has come loose from
2. Remove screws holding back
bracket.
panel in place and remove back
3. "Flame wand" driving motor is not
panel. Secure end of flame wand
functioning.
back into the support bracket
4.
LED light bum out
3. Call for technical service.
4. Change it with new LED strip.
The appliance turns
I.
The overheat protection device in
1. Tum off and unplug the
of and will not tum
The appliance has been triggered.
appliance, allow the insert to
back on
2.
House circuit breaker has been
cool down for at least 10
tripped.
minutes, then plug in and
restart.
2. Reset house circuit breaker.
The
appliance
does
1. The overheat protection device in
l.Tum off and unplug the
not tum on when the
the appliance has been triggered.
appliance, allow the insert to
appliance setup to be
cool down for at least 10
"ON"
minutes, then plug in and
restart.
Remove Control does
1. Low batteries.
1. Replacing with new battery
not work
2. Tum on the unit by control panel
2. Tum on the unit by control
Manually before using remote
panel manually before using
control
remote control
Advertisement
