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Virtual disk not visible to operating system
Issue:
In RAID mode a virtual disk is not appearing for use by an operating system.
Probable cause:
Virtual disks will not be presented to the system if they are not native to the controller.
Corrective
Import the virtual disk using Hardware-Independent Imaging (HII).
action:
Drive failure
Issue:
An installed drive is not listed in the BOSS configuration utility.
OpenManage reports Physical Disk offline state.
Probable cause:
Drive is either in failure state or has corrupted firmware.
Corrective
Reseat drive to ensure drive is inserted correctly. If error persists, attempt to update drive firmware using
action:
DUP. If error is still present, replace erroneous drive.
Fault in controller
Issue:
Controller's UEFI Configuration Utility Menu entry is not appearing.
Probable cause:
Either a firmware or a hardware fault
Corrective
1. Flash the latest firmware on the BOSS adapter.
action:
2. If the problem persists, shutdown the system, and then unplug the BOSS adapter.
3. Plug the BOSS adapter into the PCIe slot.
4. Boot the system and check the UEFI Configuration Utility Menu again.
If the problem still persists, see
NOTE:
Ensure that the system is completely disconnected from all power sources before making any hardware changes.
NOTE:
If you replace the SAS HBA330 controller you must update to the latest HBA firmware version.
BOSS card is not detected
Issue:
BOSS device is not detected in the system.
Probable cause:
Hardware fault on the card.
Corrective
Replace the BOSS adapter with a new one.
action:
Unable to boot to M.2 drive installed in slot 1
Issue:
When two unconfigured bootable M.2 drives are inserted into the BOSS device, only the slot 0 drive
boots.
Probable cause:
Working as designed, BIOS only allows booting from the first listed boot device (in this case, slot 0) per
peripheral controller. This only occurs in legacy BIOS boot mode.
Corrective
Swap the drive in slot 1 to slot 0.
action:
134
BOSS card
BOSS card is not detected
on page 134.
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