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TCL Communication Ltd.
Warranty ...........................
TCL Communication Ltd. warrants to the original retail purchaser
of this wireless device that should this product or part thereof
during normal consumer usage and condition be proven to be
defective in material or workmanship that results in product
failure within the first twelve (12) months from the date of
purchase as shown on your original sales receipt from an
authorized sales agent.
replaced (with new or rebuilt parts) at the company's option
without charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box
items are also warranted against defects and workmanship that
results in product failure within the first six (6) months period
from the date of purchase as shown on your original sales
receipt. Such defect(s) will be repaired or replaced (with new or
rebuilt parts) at the company's option without charge for parts or
labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if any
of the following conditions occur:
• Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used;
• Connection to any equipment not supplied or not recommended by
TCL Communication Ltd.;
• Modification or repair performed by individuals not authorized by
TCL Communication Ltd. or its affiliates;
• Changes to the device operating system by the user or third party
applications;
• Acts of god such as inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device's event labels or serial
numbers (IMEI);
• Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items
such as framing and non-operative parts;
• Damage as result of physical abuse regardless of cause.
Such defect(s) will be repaired or
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There are no express warranties, whether written, oral or
implied, other than this printed limited warranty or the mandatory
warranty provided by your jurisdiction. In no event shall TCL
Communication Ltd. or any of its affiliates be liable for incidental
or consequential damages of any nature whatsoever, including
but not limited to commercial loss, to the full extent those
damages can be disclaimed by law. Some states do not
allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so
the preceding limitations or exclusions may not apply to you.
How to obtain Support: In United States please call, (855)
368-0829 or go to www.alcatelonetouch.us for technical
support. In Canada please call, (855) 844-6058 or go to www.
alcatelonetouch.ca for technical support. We have placed many
self-help tools that may help you to isolate the problem and
eliminate the need to send your wireless device in for service.
In the case that your wireless device is no longer covered by this
limited warranty due to time or condition, you may utilize our out
of warranty repair options.
How to obtain Hardware Service within the terms of this
warranty: Create a user profile (alcatel.finetw.com) and then
create an RMA for the defective device. Ship the device with
a copy of the original proof of purchase (e.g. original copy of
the dated bill of sale, invoice) with the owner's return address
(No PO Boxes accepted), wireless carrier's name, alternate
daytime phone number, and email address with a complete
problem description. Only ship the device. Do not ship the
SIM card, memory cards, or any other accessories such as
the power adapter. You must properly package and ship the
wireless device to the repair center. TCL Communication Ltd.
is not responsible for devices that do not arrive at the service
center or are damaged in transit. Insurance is recommended
with proof of delivery. Upon receipt, the service center will verify
the warranty conditions, repair, and return your device to the
address provided in the RMA. Check the warranty repair status
by going online with the RMA number on web portal.
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