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The GUI Management Software Version:
10. Questions & Answers
Unstable system after installing iR2823/iR2824
Q1.
After installing iR2823/iR2824, we are unable to start the computer or the computer doesn't
recognize iR2823/iR2824.
A:
1. Please check whether if the readings of iR2823 / iR2824 LCD appears normal.
2. Please check whether if the SATA Cable properly connects to the computer and whether if
the two hard disks are functioning properly.
3. If all the devices work properly but user is still unable to start the computer, it might be the
system incompatibility problem. If such incompatibility takes place, please contact to our
Customer Service Department to supporting@raidon.com.tw.
Computer works fine, but iR2823 / iR2824 doesn't perform right in reading/writing
Q2.
messagesproperly.
A:
Please first check whether if iR2823 / iR2824 is executing the auto REBUILDING work.
If it works for REBUILDING, your iR2823 / iR2824 is a good device. And if it doesn't, please
follow the following two ways to find out the possible root cause:
1. Please examine if your SATA cable is too long and will attenuate signal, or whether if the Two
SATA cables fail to meet the cable specification requirements.
2. If the two cables meet the requirements at both the specification & length, please turn off the
computer, remove the two hard drives from iR2823/iR2824, and directly connect the hard
drives to computer, format them, and then try to read/write data into them.
You may find out that the hard disk (s) are with unacceptable bad sector quanty.
10
iR2823 / iR2824 User Manual
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