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Vodacom vodapay kwika Operating Manual

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Operating Manual

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Summary of Contents for Vodacom vodapay kwika

  • Page 1 | kwika Operating Manual...

  • Page 2: Table Of Contents

    Contents 01 - 02 1. Hardware Instructions 2. Hardware Trouble Shooting Guide 3. Home Screen 4. Navigating the card machine 04 - 08 5. Admin Menu 08 - 14 6. Device Settings 14 -18 7. Performing Transactions 18 - 19 8.

  • Page 3: Hardware Instructions

    1. Hardware Instructions How to build your business your way with your VodaPay Kwika card machine • Strictly follow the instructions provided in this manual to operate the card machine. • The terminal must use the power adapter supplied in order to ensure it works optimally. Use of any other adapter may damage the card machine and/or reduce its performance.
  • Page 4 2. The card machine comes with an , insert the into the 3. Connect the to the Vodapay Kwika & start charging. The battery will indicate charging progress and when the battery is full status indicator is “ “, it means charging is finished.

  • Page 5: Hardware Troubleshooting Guide

    2. Hardware troubleshooting guide Category Fault Reason Solution Power on/off Unable to power 1. Battery drained 1. Charge the card on the card 2. Broken circuit/ machine for at least machine connection 30 minutes. 2. Make sure that the device is plugged correctly and charging Card Read...

  • Page 6: Navigating The Card Machine

    4. Navigating the card machine 1. Home screen 2. Press the or switch off the terminal 3. Press the button - Access payment history 4. Press the button - Access device settings 5. Press the button - for canceling and navigating back 6.
  • Page 7 5. Admin menu - continued Press Cancel button until back at the home screen Report Access Tips Report: Navigate to the Admin menu (as previously shown) and: 1. Manager menu shows Tips and Shift Report 2. Select Tips Report - By Cashier add to enter Cashier Number 3.
  • Page 8 5. Admin menu - continued Navigate to the Admin menu (as previously shown) and: Press Cancel button twice and return to the report menu to SHIFT REPORT 1. Select Report 2. Select shift report 3. Reports are displayed by date, select desired date 4.
  • Page 9 Merchant Details To see merchant details associated with this terminal, navigate to the Admin menu (as previously shown) and; 1. Select Merchant details 2. Enter Admin password Merchant details screen is displayed with the following details 3. Merchant name 4. MID - Merchant number 5.

  • Page 10: Device Settings

    5. Admin menu - continued Please note that the terminal is capable of transacting with a signal as low as 2G, 3G or 4G will be displayed on the screen indicating that the device is connected to the network. 6. Device Settings Most of the device settings are accessible through this menu.
  • Page 11 6. Device Settings - continued Manager Menu: Manage Cashier’s The terminal settings are defaulted to Cashier off, if terminal is used by multiple users and there is a need for reporting, cashier can be enabled and multiple cashiers can be added. To manage cashier, Access the Manager Menu (as shown above) and;...
  • Page 12 6. Device Settings - continued Delete Cashier Deleting a cashier removes the cashier from the terminal. To delete a cashier, Access the Manager Menu and select Cashier Management (as shown above) then select; 1. Delete Cashier 2. Enter Cashier number to be deleted 3.
  • Page 13 6. Device Settings - continued Modify Cashier Modify cashier allows the user to edit cashier details (name and password) should the need arise. To change or edit cashier details, the following steps must be followed; Access the Manager Menu and select Cashier Management (as shown above) then select;...
  • Page 14 6. Device Settings - continued Manager Local: Manage transactions • Cashier • TIP • Dynamic QR • Manual Card Entry • Sale (Recommended to keep it turned on at all times, otherwise no sale can be performed) • Tip To turn any of the functions listed above on/off, the following steps must be followed; navigate Manager Menu Manager and select...
  • Page 15 6. Device Settings - continued To change any passwords, the following steps must be followed: navigate to 1. Manager Menu 2. Select Manager 3. Enter Admin Password 4. Select Change Password enter Admin password 5. Then select desired password to update. Parameters The card machine requires continuous updates of certain files, these files are contained in pa- rameters and are automatically downloaded to the terminal at least once a day.

  • Page 16: Performing Transactions

    6. Device Settings - continued Update XTMS App Before Support Menu, Under Parameters please add Update XTMS App For various reasons, and to always keep up with the latest patches and security updates, the terminal must be updated to the latest payment application. By default, the card machine is configured to automatically update however if this fails, the following steps can be followed to update the card machine to the latest application.
  • Page 17 7. Performing Transactions - continued All transactions enabled on the Manager Local Menu can be performed. Sale transaction To perform a sale transaction the following steps can be followed: 1. On the home screen, enter the sale and press the button 2.
  • Page 18 7. Performing Transactions - continued SIMPLE SALE Transaction Steps: QR Code A QR transaction allows the customer to use the app on their phone to make a payment, the customer simply scans a QR code on the device. Steps 1-2 same as shown above for the Sale On step 3, Select QR instead of Card The card machine will display a QR code, present it to the customer and let them scan Steps (8-9 as Figure 2) will apply...
  • Page 19 7. Performing Transactions - continued Reversal 1. To perform a reversal, Press the botton and a list of available transactions will be displayed 2. Select Reversal 3. Enter supervisor password 4. The card machine will prompt for card, tap or insert card 5.

  • Page 20: Transaction Report

    7. Performing Transactions - continued 8. Transaction report The card machine keeps the transaction record for 3 days, transactions will however always be available on the merchant portal. Payment History Payment history provides detailed transaction reporting. To view payment history on the card machine the following steps can be followed: On the home screen, select the button Transactions are displayed sorted from newest to oldest (Only approved...
  • Page 21 8. Transaction report - continued 1. Amount 2. Transaction type 3. Masked PAN and 4. Method of entry (Tap (RF), Insert (IC)) 5. Trace number 6. Retrieval reference number 7. Date Summarised transaction report Transaction totals are summarized and can be accessed on the transaction menu. To view summarized transactions, on the home screen press the button, and select transactions.
  • Page 22 Contact us 0800 000 654 Phone: 072 605 9421 Email: vps@xlink.co.za Web: http://voda.com/acceptpayments Call centre operating hours: Monday to Sunday 8am to 7pm with after-hours support for emergencies. Vodacom South Africa Alternatively, scan the QR code below for more...