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Vodacom vodapay Kwika Operating Manual

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Operating Manual

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Daniel
June 30, 2025

Hi my vodapay kwika K300 won't work I've turned it on and it's only showing system Init...just want to know how to fix or reset it

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Summary of Contents for Vodacom vodapay Kwika

  • Page 1 | Kwika Operating Manual...
  • Page 2 Contents 1 - 6 1. Hardware Instructions 2. Hardware Trouble Shooting Guide 3. Home Screen 4. Navigating the terminal 10 - 15 5. Admin Menu 16 - 25 6. Device Settings 26 -29 7. Performing Transactions 30 - 31 8. Transaction Report...
  • Page 3 1. Hardware Instructions Installing and operating the VodaPay Kwika Device • Strictly follow the instructions provided in this manual to operate the terminal. • The terminal must use the power adapter supplied in order to ensure it works optimally. Use of any other adapter may damage the terminal and/or reduce its performance.
  • Page 4 1. Hardware Instructions continued Instructions Power on/off Power on: Press “ “ for 3-4 seconds, the back light will turn on indicating the device is powered on. Power off: Press “ “, the screen will show POWER OFF, Device? Press F1 to Power Off and F2 to Reboot the terminal Magnetic card slot Contact less area...
  • Page 5 2. Terminal comes with an adapter, insert the adapter into the power socket. 3. Connect the adapter/usb cable to the Vodapay Kwika usb port and start charging. The battery will indicate charging progress and when the battery is full status indicator is “...
  • Page 6 1. Hardware Instructions continued Magnetic card Slide the card horizontally through the card slot, the back of the card facing up. The card can be swiped in any directions, however the speed must be stable and consistent. Notice: If the magnetic strip is damaged or the card is swiped incorrectly, the transaction may fail.
  • Page 7 1. Hardware Instructions continued Contact IC Card The IC card slot is at the bottom of terminal, insert the card with the card chip facing up, the IC card should remain inside the machine for the duration of the transaction. Notice: If the chip is damaged, the chip may be unreadable and render the card useless.
  • Page 8 1. Hardware Instructions continued Contact less IC card Gentle tap the card on top of the screen and hold until you hear a prompt tone which indicates that the tap succeeded. | 06 OPERATING MANUAL...
  • Page 9 2. Hardware trouble shooting guide Category Fault Reason Solution Power on/ Unable to power 1. Battery drained. 1. Charge the on terminal. 2. Broken circuit/ device for at least connection 30 minutes. 2. Check that the device is plugged correctly and charging.
  • Page 10 3. Home Screen The home screen displays Enter Amount for quick payment. All settings are accessible on the home screen. | 08 OPERATING MANUAL...
  • Page 11 4. Navigating the terminal 1. Home screen 2. Power button-Reboot or switch off the terminal 3. F1 key - Access payment history 4. F2 key - Access device settings 5. F Key - For use by technical personnel (don’t access this menu) 6.
  • Page 12 5. Admin menu To access the Admin Menu, the following steps must be followed: 1. Make sure the terminal is on the home screen (as shown previously) 2. Press the F2 button to access device settings 3. Select Admin Operator: SHIFT MANAGEMENT SHIFT MANAGEMENT may be by default.
  • Page 13 5. Admin menu continued Navigate to the Admin menu (as previously shown) and: 1. Select Operator 2. Select Shift Management 3. Select Enable Press Cancel button until back at the home screen Report Access Tips Report: Navigate to the Admin menu (as previously shown) and: 1.
  • Page 14 5. Admin menu continued Press Cancel button twice and return to the report menu to Access SHIFT REPORT 1. Select Report 2. Select shift report 3. Reports are displayed by date, select desired date 4. Report is displayed by Cashier user id, name, count and total amount | 12 OPERATING MANUAL...
  • Page 15 5. Admin menu continued Press Cancel button until back at the home screen Upload logs The terminal keeps events in a log file, in case of a fault, technical error etc. The technical team will ask for the logs so they can inves- tigate and resolve the issue.
  • Page 16 5. Admin menu continued Press Enter to exit, and Press Cancel button until back at the home screen Merchant Details To see merchant details associated with this terminal, navigate to the Admin menu (as previously shown) and; 1. Select Merchant details 2.
  • Page 17 5. Admin menu continued 1. Select * key 2. Select Swap Card Slot 3. Select either Slot 1 or Slot 2 4. Terminal displays Build Network 5. When done terminals will show the active Please note that the terminal is capable of transacting with a signal as low as 2G.
  • Page 18 6. Device Settings Most of the device settings are accessible through this menu. To access Devise Settings menu, the following steps. 1. Select F2 2. Select Manager 3. Enter Supervisor Password Main Manager Menu is displayed 4. Manager Menu: Manage Cashiers 5.
  • Page 19 6. Device Settings continued Manager Menu: Manage Cashiers The terminal settings are defaulted to Cashier off, if terminal is used by multiple users and there is a need for reporting, cashier can be enabled and multiple cashiers can be added. To manage cashier, Access the Manager Menu (as shown above) and;...
  • Page 20 6. Device Settings continued | 18 OPERATING MANUAL...
  • Page 21 6. Device Settings continued Delete Cashier Deleting a cashier removes the cashier from the terminal. To delete Cashier Manage- a cashier, Access the Manager Menu and select ment (as shown above) then select; 1. Delete Cashier 2. Enter Cashier number to be deleted 3.
  • Page 22 6. Device Settings continued Modify Cashier Modify cashier allows the user to edit cashier details (name and password) should the need arise. To change or edit cashier details, Manager Menu the following steps must be followed; Access the and select Cashier Management (as shown above) then select;...
  • Page 23 6. Device Settings continued Manager To view which cashier is enabled or disabled, navigate to Menu and select Cashier Management (as shown previously) then select Modify Cashier, then select: 1. Permission 2. Select cashier 3. Cashier is displayed as supported or not supported (these settings can be changed by selecting the appropriate and then entering manager’s pass word, alternatively this can be changed in manager local menu Manager Local: Manage transactions...
  • Page 24 6. Device Settings continued 1. Select feature to turn on or off 2. Once feature is selected, it will be displayed as Support or Supported Support means the feature is enabled, not supported means the feature is disabled. When function is disabled, it is hidden and can not be used until enabled again.
  • Page 25 6. Device Settings continued To change any password, the following steps must be followed; nav- Manager Menu Manager igate to and select and enter Supervisor Password, select Change Password, enter Supervisor password and then select desired password to update. Parameters The terminal requires continuous updates of certain files, these files are contained in parameters and are automatically downloaded to the terminal at least once a day.
  • Page 26 6. Device Settings continued Update XTMS App Before Support Menu, Under Parameters please add Update XTMS For various reasons, and to always keep up with the latest patches and security updates, the terminal must be updated to the latest payment application. By Default, the terminal is configured to auto update however if this fails, the following steps can be followed to update the terminal to the latest application.
  • Page 27 6. Device Settings continued Follow the same steps to navigate to Parameters, on parameters scroll down to: 1. Update XTMS App 2. The terminals will look for an update and once completed displays Online Report Success. The new app version can be seen under merchant details menu.
  • Page 28 7. Performing Transactions the Manager Local Menu All transactions enabled on can be performed. Sale transaction To perform a sale transaction the following steps can be followed: 1. On the home screen, enter the sale and press enter 2. Terminal prompts for card to be presented •...
  • Page 29 7. Performing Transactions continued NB! If Tip is enabled, terminal will prompt for Tip immedi- ately after the Sale amount is entered, if Cashier is enabled, terminal will prompt for cashier number only before prompt- ing for sale amount. Performing other transactions To access other Transaction Types, Press Enter (Green Button) and a list of available transactions will be displayed.
  • Page 30 7. Performing Transactions continued SIMPLE SALE Transaction Steps: QR Code A QR transaction allows the customer to use the app on their phone to make a payment, the customer simply scans a QR code on the device. Steps 1-2 same as shown above for the Sale On step 3, Select QR instead of Card The device will display a QR code, present it to the customer and let them scan...
  • Page 31 7. Performing Transactions continued Reversal 1. To perform a reversal, Press Enter (Green Button) and a list of available transactions will be displayed 2. Select Reversal 3. Enter supervisor password 4. Terminal will prompt for card, tap or insert card 5.
  • Page 32 7. Performing Transactions continued | 29 OPERATING MANUAL...
  • Page 33 8. Transaction report The terminal keeps the transaction record for 3 days, transactions will however always be available on the merchant portal. Payment History Payment history provides detailed transactions. To payment history on the terminal the following steps can be followed: On the home screen, select F1 Transactions are displayed sorted from newest to oldest (Only approved transactions are displayed)
  • Page 34 8. Transaction report continued Summarized transaction report Transaction totals are summarized and can be accessed on the transaction menu. To view summarized transactions, on the home screen press F2, and select transactions. The terminal will keep up to 3 days of transactions as in the pay- ment history.
  • Page 35 Contact us 0800 000 654 Phone: 072 605 9421 Email: vpssupport@xlink.co.za Web: http://voda.com/accept-payments Call centre operating hours: Monday to Sunday 8am to 7pm with after-hours support for emergencies. Vodacom South Africa Alternatively, scan the QR code below for more...

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