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Appendix
Error messages appear when launching the camera
Your device must have sufficient available storage and battery power to operate the
camera app. If you receive error messages when launching the camera, try the following:
Charge the battery.
•
Free some storage by transferring files to a computer or deleting files from your
•
device.
Restart the device. If you are still having trouble with the camera app after trying
•
these tips, contact a Samsung Service Centre.
Picture quality is poorer than the preview
The quality of your pictures may vary, depending on the surroundings and the
•
photography techniques you use.
If you take pictures in dark areas, at night, or indoors, image noise may occur or
•
images may be out of focus.
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on
your device, try the following:
Free some storage by transferring files to a computer or deleting files from your
•
device.
Ensure that the music file is not Digital Rights Management (DRM)-protected. If the
•
file is DRM-protected, ensure that you have the appropriate licence or key to play the
file.
Ensure that the file formats are supported by the device. If a file format is not
•
supported, such as DivX or AC3, install an app that supports it. To confirm the file
formats that your device supports, visit the Samsung website.
Your device supports pictures and videos captured with the device. Pictures and
•
videos captured by other devices may not work properly.
Your device supports multimedia files that are authorised by your network service
•
provider or providers of additional services. Some content circulated on the Internet,
such as ringtones, videos, or wallpapers, may not work properly.
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