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troubleshooting and
information codes
PROBLEM
water
If the problem persists, contact your local Samsung Customer Service.
SOLUTION
Make sure your washing machine is plugged in.
Make sure the door is firmly closed.
Make sure the water source tap(s) are turned on.
Make sure to press the Start/Pause button.
Turn the water tap on fully.
Make sure the water source hose is not frozen.
Straighten the water intake hoses.
Clean the filter on the water intake hose.
Make sure your washing machine is running with sufficient water
pressure.
Make sure the detergent is added to the center of the detergent
drawer.
Make sure your washing machine is on a level surface. If the surface
is not level, adjust the washing machine feet to level the appliance.
Make sure that the shipping bolts are removed.
Make sure your washing machine is not touching any other object.
Make sure the laundry load is balanced.
Straighten the drain hose. Eliminate kinked hoses.
Make sure the debris filter is not clogged.
Make sure all the water in your drum is drained out.
Make sure the door lock light is off. Door lock light will off after
drained.
troubleshooting and information codes _33
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