Related Manuals for Dell Inspiron 14 5452
Summary of Contents for Dell Inspiron 14 5452
- Page 1 All manuals and user guides at all-guides.com Inspiron 14 5000 Series Service Manual Computer Model: Inspiron 14–5452 Regulatory Model: P64G Regulatory Type: P64G005...
- Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell ™...
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Page 3: Table Of Contents
All manuals and user guides at all-guides.com Contents Before working inside your computer........10 .....................10 Before you begin ....................10 Safety instructions ..................12 Recommended tools After working inside your computer........13 Removing the battery............... 14 ......................14 Procedure Replacing the battery..............16 ......................16 Procedure Removing the optical drive............17 ..................... - Page 4 All manuals and user guides at all-guides.com Removing the base cover............25 .....................25 Prerequisites ......................25 Procedure Replacing the base cover............27 ......................27 Procedure ....................27 Post-requisites Removing the coin-cell battery..........28 ....................28 Prerequisites ......................28 Procedure Replacing the coin-cell battery..........30 ......................
- Page 5 All manuals and user guides at all-guides.com Removing the wireless card............ 39 .....................39 Prerequisites ......................39 Procedure Replacing the wireless card.............41 ......................41 Procedure ....................41 Post-requisites Removing the computer base..........42 .....................42 Prerequisites ......................42 Procedure Replacing the computer base..........47 ......................47 Procedure ....................
- Page 6 All manuals and user guides at all-guides.com Removing the I/O board............55 .....................55 Prerequisites ......................55 Procedure Replacing the I/O board............57 ......................57 Procedure ....................57 Post-requisites Removing the system board............58 .....................58 Prerequisites ......................59 Procedure Replacing the system board............ 63 ......................
- Page 7 All manuals and user guides at all-guides.com Removing the speakers.............71 ..................... 71 Prerequisites ......................71 Procedure Replacing the speakers.............73 ......................73 Procedure ....................73 Post-requisites Removing the display assembly..........74 .....................74 Prerequisites ......................74 Procedure Replacing the display assembly..........78 ......................78 Procedure ....................78 Post-requisites Removing the palm-rest assembly........
- Page 8 All manuals and user guides at all-guides.com Removing the camera.............. 86 ....................86 Prerequisites ......................86 Procedure Replacing the camera...............88 ......................88 Procedure ....................88 Post-requisites Removing the display panel............ 89 ....................89 Prerequisites ......................89 Procedure Replacing the display panel.............92 ......................
- Page 9 Removing the display back-cover and antenna assembly..................101 ....................101 Prerequisites ...................... 102 Procedure Replacing the display back-cover and antenna assembly..................103 ...................... 103 Procedure ....................103 Post-requisites Flashing the BIOS..............105 Getting help and contacting Dell.........106 ..................106 Self-help resources ....................106 Contacting Dell...
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Page 10: Before Working Inside Your Computer
All manuals and user guides at all-guides.com Before working inside your computer CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. - Page 11 CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at dell.com/regulatory_compliance.
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Page 12: Recommended Tools
All manuals and user guides at all-guides.com Recommended tools The procedures in this document may require the following tools: • Philips screwdriver • Plastic scribe... -
Page 13: After Working Inside Your Computer
All manuals and user guides at all-guides.com After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, and cables you removed before working on your computer. -
Page 14: Removing The Battery
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Close the display and turn the computer over. Slide the battery-release latch to the unlock position. - Page 15 All manuals and user guides at all-guides.com Turn the computer over, open the display, and press the power button for five seconds to ground the system board.
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Page 16: Replacing The Battery
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Slide the tabs on the battery into the slots on the battery bay and snap the battery into place. -
Page 17: Removing The Optical Drive
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Procedure Remove the screw that secures the optical-drive assembly to the... - Page 18 All manuals and user guides at all-guides.com Using a plastic scribe, slide the optical-drive assembly out of the optical- drive bay. screw plastic scribe computer base optical-drive assembly Carefully pull the optical-drive bezel and remove it from the optical drive.
- Page 19 All manuals and user guides at all-guides.com Remove the screws that secure the optical-drive bracket to the optical drive and remove the optical-drive bracket. optical-drive bezel optical drive optical-drive bracket screws (2)
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Page 20: Replacing The Optical Drive
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the screw holes on the optical-drive bracket with the screw holes on the optical drive. -
Page 21: Removing The Keyboard
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Procedure Turn the computer over and open the display as far as possible. - Page 22 All manuals and user guides at all-guides.com Using a plastic scribe, gently release the tabs that secure the keyboard to the palm-rest assembly. plastic scribe keyboard palm-rest assembly tabs (5) Carefully turn the keyboard over and place it on the palm-rest assembly.
- Page 23 All manuals and user guides at all-guides.com Lift the latches and disconnect the keyboard cable and the keyboard- backlight cable from the system board. NOTE: The keyboard-backlight cable is present only if the laptop is shipped with a backlit keyboard. keyboard-backlight cable latch keyboard cable...
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Page 24: Replacing The Keyboard
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Slide the keyboard cable and the keyboard-backlight cable into their connectors on the system board and press down on the latches to secure the cables. -
Page 25: Removing The Base Cover
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Procedure Remove the screws that secure the base cover to the computer base. - Page 26 All manuals and user guides at all-guides.com Using your fingertips, gently pry the base cover off the computer base. computer base screws (2) base cover...
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Page 27: Replacing The Base Cover
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place. -
Page 28: Removing The Coin-Cell Battery
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery. - Page 29 All manuals and user guides at all-guides.com plastic scribe coin-cell battery battery socket...
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Page 30: Replacing The Coin-Cell Battery
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket on the system board. -
Page 31: Removing The Hard Drive
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state. - Page 32 All manuals and user guides at all-guides.com Lift the hard-drive assembly off the computer base. screws (4) hard-drive assembly hard-drive cable latch Disconnect the hard-drive interposer from the hard-drive assembly. hard-drive assembly hard-drive interposer...
- Page 33 All manuals and user guides at all-guides.com Remove the screws that secure the hard-drive bracket to the hard drive and lift the hard drive off the hard-drive bracket. hard drive hard-drive bracket screws (4)
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Page 34: Replacing The Hard Drive
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Place the hard drive over the hard-drive bracket. -
Page 35: Removing The Memory Modules
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover. - Page 36 All manuals and user guides at all-guides.com Slide and remove the memory module from the memory-module slot. securing clips (2) memory module...
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Page 37: Replacing The Memory Modules
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory- module slot. -
Page 38: Post-Requisites
All manuals and user guides at all-guides.com Slide the memory module firmly into the slot at an angle and gently press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. -
Page 39: Removing The Wireless Card
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover. - Page 40 All manuals and user guides at all-guides.com Slide and remove the wireless card out of the wireless-card slot. wireless card wireless-card slot screw antenna cables (2) wireless-card bracket...
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Page 41: Replacing The Wireless Card
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it. -
Page 42: Removing The Computer Base
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the optical drive. - Page 43 All manuals and user guides at all-guides.com Remove the screws that secure the computer base to the palm-rest assembly. optical-drive cable latch screws (2) Close the display and turn the computer over.
- Page 44 All manuals and user guides at all-guides.com Remove the screws that secure the computer base to the palm-rest assembly. screws (13) computer base Using a plastic scribe, pry up the computer base from the palm-rest assembly, starting from the area around the display hinges.
- Page 45 All manuals and user guides at all-guides.com Lift the computer base off the palm-rest assembly. palm-rest assembly plastic scribe computer base...
- Page 46 All manuals and user guides at all-guides.com Lift the optical-drive interposer along with the cable off the computer base. computer base optical-drive interposer optical-drive cable...
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Page 47: Replacing The Computer Base
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the optical-drive interposer with the slot on the computer base and snap it into place. -
Page 48: Removing The Optical-Drive Interposer
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover. - Page 49 All manuals and user guides at all-guides.com Lift the optical-drive interposer along with the cable off the computer base. computer base optical-drive interposer optical-drive cable...
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Page 50: Replacing The Optical-Drive Interposer
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the optical-drive interposer with the slot on the computer base and snap it into place. -
Page 51: Removing The Heat-Sink Assembly
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. - Page 52 All manuals and user guides at all-guides.com In sequential order, as indicated on the heat-sink assembly, loosen the captive screws that secure the heat-sink assembly to the system board. Remove the screws that secure the heat-sink assembly to the system board.
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Page 53: Replacing The Heat-Sink Assembly
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can cause damage to the system board and processor. NOTE: The original thermal grease can be reused if the original system board and fan are reinstalled together. - Page 54 All manuals and user guides at all-guides.com Replace the memory modules. Replace the optical drive. Replace the base cover. Replace the battery.
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Page 55: Removing The I/O Board
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover. - Page 56 All manuals and user guides at all-guides.com Lift the I/O board off the palm-rest assembly. I/O board I/O-board cable latch screw...
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Page 57: Replacing The I/O Board
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Slide the I/O-board cable into the connector on the I/O-board and press down on the latch to secure the cable. -
Page 58: Removing The System Board
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. -
Page 59: Procedure
All manuals and user guides at all-guides.com Procedure Turn the computer over and open the display as far as possible. Lift the latches and disconnect the touch-pad cable and the power- button board cable from the system board. power-button board cable palm-rest assembly touch-pad cable Close the display and turn the computer over. - Page 60 All manuals and user guides at all-guides.com Remove the screw that secures the system board to the palm-rest assembly. screw display cable speaker cable system board palm-rest assembly tape...
- Page 61 All manuals and user guides at all-guides.com Lift the system board off the palm-rest assembly and carefully turn the system board over. system board palm-rest assembly Disconnect the power-adapter port cable from the system board. 10 Lift the latch and disconnect the I/O-board cable from the system board.
- Page 62 All manuals and user guides at all-guides.com 11 Lift the system board off the palm-rest assembly. system board power-adapter port cable I/O-board cable latch...
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Page 63: Replacing The System Board
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. -
Page 64: Post-Requisites
All manuals and user guides at all-guides.com 10 Slide the display cable into its connector on the system board and press down the latch to secure the cable. 11 Turn the computer over and open the display as far as possible. 12 Slide the touch-pad cable and the power-button board cable into their connectors on the system board and press down the latches to secure the cables. -
Page 65: Removing The Power-Adapter Port
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover. - Page 66 All manuals and user guides at all-guides.com Lift the power-adapter port, along with the power-adapter port cable, off the palm-rest assembly. screw power-adapter port power-adapter port cable palm-rest assembly...
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Page 67: Replacing The Power-Adapter Port
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Place the power-adapter port into the slot on the palm-rest assembly. Route the power-adapter port cable through its routing guides on the palm-rest assembly. -
Page 68: Removing The Power-Button Board
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover. - Page 69 All manuals and user guides at all-guides.com Lift the power-button board, along with its cable, off the palm-rest assembly. screw power-button board tape power-button board cable...
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Page 70: Replacing The Power-Button Board
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the screw hole on the power-button board with the screw hole on the palm-rest assembly. -
Page 71: Removing The Speakers
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover. - Page 72 All manuals and user guides at all-guides.com Lift the speakers, along with the speaker cable, off the palm-rest assembly. speaker cable speakers (2) palm-rest assembly...
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Page 73: Replacing The Speakers
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Using the alignment posts, align and place the speakers on the palm-rest assembly. -
Page 74: Removing The Display Assembly
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover. - Page 75 All manuals and user guides at all-guides.com Note the display-cable routing and remove the cable from its routing guides on the palm-rest assembly. display cable routing guides antenna cables (2) Turn the computer over and open the display at an angle of 90 degrees. Turn the computer over and place it on the edge of the table in a position that allows access to the screws on the display hinges.
- Page 76 All manuals and user guides at all-guides.com Carefully lift the display assembly from the palm-rest assembly. computer base screws (3) display hinges (2) display assembly...
- Page 77 All manuals and user guides at all-guides.com Carefully place the display assembly on a clean, flat surface. display assembly...
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Page 78: Replacing The Display Assembly
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Place the palm rest at the edge of the table with the speakers facing away from the edge. - Page 79 All manuals and user guides at all-guides.com Replace the optical drive. 10 Replace the base cover. 11 Replace the battery.
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Page 80: Removing The Palm-Rest Assembly
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Remove the base cover. -
Page 81: Procedure
All manuals and user guides at all-guides.com Procedure After performing the steps in the prerequisites we are left with the palm-rest assembly. palm-rest assembly... -
Page 82: Replacing The Palm-Rest Assembly
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Place the palm-rest assembly on a clean and flat surface. Post-requisites... -
Page 83: Removing The Display Bezel
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touch screen display. -
Page 84: Procedure
All manuals and user guides at all-guides.com Procedure Using your fingertips, gently pry up the inner edges of the display bezel. display bezel display panel Lift the display bezel off the display assembly. -
Page 85: Replacing The Display Bezel
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the display bezel with the display back-cover and gently snap the display bezel into place. -
Page 86: Removing The Camera
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display. - Page 87 All manuals and user guides at all-guides.com Using a plastic scribe, gently pry the camera off the display back-cover. plastic scribe camera cable camera display back-cover...
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Page 88: Replacing The Camera
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the camera to the slot on the display back-cover and adhere the camera in place. -
Page 89: Removing The Display Panel
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touch screen display. - Page 90 All manuals and user guides at all-guides.com Turn the display panel over. screws (4) display panel display-back cover Peel the tape that secures the display cable to the display panel. Lift the latch and disconnect the display cable from the display panel.
- Page 91 All manuals and user guides at all-guides.com Lift the display panel off the display back-cover. display back-cover latch display cable tape display panel...
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Page 92: Replacing The Display Panel
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Slide the display cable into the connector on the display panel and press down the latch to secure the cable. - Page 93 All manuals and user guides at all-guides.com 11 Replace the optical drive. 12 Replace the base cover. 13 Replace the battery.
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Page 94: Removing The Display Hinges
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display. -
Page 95: Procedure
All manuals and user guides at all-guides.com Procedure Remove the screws that secure the display hinges to the display back- cover. Carefully lift the display hinges off the display back-cover. screws (12) display hinges (2) display back-cover... -
Page 96: Replacing The Display Hinges
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the display back-cover. -
Page 97: Removing The Display Cable
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display. - Page 98 All manuals and user guides at all-guides.com Disconnect the camera cable from the camera. Note the display cable routing and remove the display cable from the routing guides on the display back-cover. Note the camera cable routing and remove the camera cable from the display back-cover.
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Page 99: Replacing The Display Cable
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Route the display cable through the routing guides on the display back- cover. - Page 100 All manuals and user guides at all-guides.com 14 Replace the base cover. 15 Replace the battery.
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Page 101: Removing The Display Back-Cover And Antenna Assembly
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display. -
Page 102: Procedure
All manuals and user guides at all-guides.com Procedure After performing the steps mentioned in the prerequisites, we are left with the display back-cover and antenna assembly. display back-cover and antenna assembly. -
Page 103: Replacing The Display Back-Cover And Antenna Assembly
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a clean, flat surface. Post-requisites... - Page 104 All manuals and user guides at all-guides.com 16 Replace the base cover. 17 Replace the battery.
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Page 105: Flashing The Bios
You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on the computer. Go to dell.com/support. Click Product Support, enter the Service Tag of your laptop and click Submit. -
Page 106: Getting Help And Contacting Dell
All manuals and user guides at all-guides.com Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these online self-help resources: Self-Help Information Self-Help Options Windows 8.1—Open the Search Accessing Windows Help charm, type Help and Support in the search box, and press Enter. - Page 107 NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.