HP t730 Thin Client Troubleshooting Manual
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HP t730 Thin Client Troubleshooting Manual

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Troubleshooting Guide
HP t730 Thin Client

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  • Page 1 Troubleshooting Guide HP t730 Thin Client...
  • Page 2 Microsoft group of bound by the terms of the HP End User License companies. AMD is a trademark of Advanced Agreement (EULA). If you do not accept these Micro Devices, Inc.
  • Page 3 About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Computer Setup—Security ....................... 26 Computer Setup—Power ........................28 Computer Setup—Advanced ......................28 Changing BIOS Settings from the HP BIOS Configure Utility (HPBCU) ..............30 Updating or restoring a BIOS ..........................32 Appendix B Diagnostics and troubleshooting ....................34 LEDs ..................................34...
  • Page 6 Basic troubleshooting ........................41 Diskless (No-Flash) unit troubleshooting ..................42 Configuring a PXE server ............................. 43 Appendix C Using HP ThinUpdate to restore the image ..................44 Appendix D Device management ........................45 Appendix E Adding an Image Restore Tool ......................46 Appendix F Power cord set requirements ......................

  • Page 7: Product Features

    Various options are available for your thin client. For more information about some of the available options, go to the HP website at http://www.hp.com and search for your specific thin client. Front panel components For more information, go to http://www.hp.com/go/quickspecs...
  • Page 8 Item Component Item Component Flash drive activity LED Headset port USB 2.0 ports (2) Headphone port Chapter 1 Product features...

  • Page 9: Rear Panel Components

    Rear panel components For more information, go to http://www.hp.com/go/ quickspecs/ and search for your specific thin client to find the QuickSpecs. Item Component Item Component PS/2 mouse port PS/2 keyboard port Parallel port Dual-mode DisplayPort 1.2 ports (4) Serial ports (2) Ethernet RJ-45 port USB 2.0 ports (4)

  • Page 10: Serial Number Location

    Serial number location Every thin client includes a unique serial number located as shown in the following illustration. Have this number available when contacting HP customer service for assistance. Chapter 1 Product features...

  • Page 11: Hardware Changes

    ALWAYS operate the thin client with the access panel in place. In addition to enhancing safety, the access panel may provide important instructions and identification information, which may be lost if the access panel is not used. DO NOT use any access panel except the one that is provided by HP for use with this thin client.
  • Page 12 Turn off the thin client properly through the operating system, and then turn off any external devices. Disconnect the AC power cord from the AC outlet, and disconnect any external devices. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet.

  • Page 13: Replacing The Access Panel

    Replacing the access panel To replace the access panel: Position the access panel on the chassis, approximately 6 mm (.24 in) inside the edge of the chassis. Slide the panel toward the front of the chassis (1) until it locks into place. Move the access panel latch (2) up to secure the access panel.

  • Page 14: Locating Internal Components

    Locating internal components Item Component Item Component Memory compartment PCIe riser connector M.2 socket with flash storage module installed M.2 socket with Wi-Fi module installed USB 3.0 port Battery Chapter 2 Hardware changes...

  • Page 15: Removing And Replacing The M.2 Flash Storage Module

    Removing and replacing the M.2 flash storage module To remove the M.2 flash storage module: Remove/disengage any security devices that prohibit opening the thin client. Remove all removable media, such as USB flash drives, from the thin client. Turn off the thin client properly through the operating system, and then turn off any external devices. Disconnect the AC power cord from the AC outlet, and disconnect any external devices.
  • Page 16 Pull the screw kit off of the flash storage module and attach it to the replacement flash storage module. Slide the new flash storage module into the M.2 socket on the system board and press the module connectors firmly into the socket. NOTE: A flash storage module can be installed in only one way.

  • Page 17: Removing And Replacing The Battery

    Press the flash storage module down and use a screwdriver to tighten the screw and secure the module to the system board. Replace and latch the access panel, and then reinstall the rear I/O panel. See Removing and replacing the access panel on page Replace the thin client stand.
  • Page 18 Reconnect the AC power cord and turn on the thin client. Lock any security devices that were disengaged when the thin client access panel was removed. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com...

  • Page 19: Replacing A Low-Profile Pci-Express Card

    Replacing a low-profile PCI-Express card An optional low-profile PCI-Express (PCIe) graphics card may be installed in the thin client. A riser card is installed in this thin client by default. WARNING! To reduce the risk of personal injury or equipment damage from electric shock, hot surfaces, or fire, disconnect the AC power cord from the AC outlet and allow the internal system components to cool before you touch them.
  • Page 20 Press the latch down and move it to the right until it clicks into place (2) to secure the PCIe card. Replace and latch the access panel, and then reinstall the rear I/O panel. See Removing and replacing the access panel on page Replace the thin client stand.

  • Page 21: Replacing A Wlan Module

    Replacing a WLAN module An optional WLAN module may be installed in the thin client. WARNING! To reduce the risk of personal injury or equipment damage from electric shock, hot surfaces, or fire, disconnect the AC power cord from the AC outlet and allow the internal system components to cool before you touch them.
  • Page 22 Remove the WLAN module by pulling the module away from the slot at an angle (3). Insert the WLAN module into the slot (1). Insert the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. Connect the WLAN antenna cables (3) to the terminals on the WLAN module. NOTE: The number of antenna cables may vary.

  • Page 23: Installing An Internal Usb Flash Drive

    Replace and latch the access panel, and then reinstall the rear I/O panel. See Removing and replacing the access panel on page Replace the thin client stand. Reconnect the AC power cord and turn on the thin client. Lock any security devices that were disengaged when the thin client access panel was removed. Installing an internal USB flash drive There is one USB 3.0 flash drive port on the system board.

  • Page 24: Installing Additional Sdram System Memory

    Reconnect the AC power cord and turn on the thin client. Lock any security devices that were disengaged when the thin client access panel was removed. Installing additional SDRAM system memory The thin client comes with dual channel, double data rate 3 synchronous dynamic random access memory (DDR3/DDR3L) small outline dual inline memory modules (SODIMMs).

  • Page 25: Installing Sodimms

    Installing SODIMMs CAUTION: You must disconnect the AC power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the thin client is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.
  • Page 26 Lift the memory compartment cover out of the chassis (2). To remove a SODIMM, press outward on the two latches on each side of the SODIMM (1), rotate the SODIMM up, and then pull the SODIMM out of the socket (2). Chapter 2 Hardware changes...
  • Page 27 Slide the new SODIMM (1) into the socket at approximately a 30° angle, and then press the SODIMM down (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.

  • Page 28: Appendix A Computer Setup (F10) Utility, Bios Settings

    Computer Setup (F10) Utility, BIOS Settings Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. Set the system date and time. ● ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
  • Page 29 Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press enter. To return to the Computer Setup Utilities menu, press esc. To apply and save changes, select File > Save Changes and Exit. If you have made changes that you do not want applied, select Ignore Changes and Exit.

  • Page 30: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Description System Information Lists: ● Product name ● SKU number ● System Board CT Number ● Processor type ● Processor speed Processor stepping ●...

  • Page 31: Computer Setup-Storage

    Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware version, serial number. Storage Options SATA Emulation CAUTION: SATA emulation changes may prevent access to existing drive data and degrade or corrupt established volumes.

  • Page 32: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table A-1 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 33 Legacy Support (enable/disable) – Enable or disable the legacy operating system support (Windows Embedded Standard 7 and HP Thin-Pro). Secure Boot (enable/disable) – Only when the Legacy Support set to disable, this item can be set to enable.

  • Page 34: Computer Setup-Power

    Description ● Key ownership (HP keys/Customer keys). Lets you change the keys of different owners. Fast Boot (Enable/Disable) – Enable Fast Boot cause system boot by initializing a minimal set of devices which is required to launch active boot option. This option has no effect for BBS boot options.
  • Page 35 Table A-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading ● Bypass F1 Prompt on Configuration Changes (enable/disable). ● Remote Wakeup Boot Source (Local Hard Drive/Remote Server). Allows you to set the source from which the computer gets its boot files when remotely awakened. BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify.

  • Page 36: Changing Bios Settings From The Hp Bios Configure Utility (Hpbcu)

    Changing BIOS Settings from the HP BIOS Configure Utility (HPBCU) Some BIOS settings may be changed locally within the operating system without having to go through the F10 utility. This table identifies the items that can be controlled with this method.
  • Page 37 Power on Time (hh:mm) 00:00 00:00:23:59 Serial Port A IO=3F8; IRQ=4 Disable, IO=3F8h; IRQ=3, IO=2F8h; IRQ=4, IO=2F8h; IRQ=3 Serial Port B IO=2F8h; IRQ=3 Disable, IO=3F8h; IRQ=4, IO=3F8h; IRQ=3, IO=2F8h; IRQ=4 Changing BIOS Settings from the HP BIOS Configure Utility (HPBCU)

  • Page 38: Updating Or Restoring A Bios

    HP Device Manager HP Device Manager can be used to update the BIOS of a thin client. Customers can use a pre-built BIOS add-on or can use the standard BIOS upgrade package along with an HP Device Manager File and Registry template.
  • Page 39 Use the following comments to flash a Linux BIOS: hptc-bios-flash ImageName ● Prepares the system to update the BIOS during the next restart. This command automatically copies the files into the correct location and prompts you to restart the thin client. This command requires that the tool-less update option in the BIOS settings is set to Auto.

  • Page 40: Appendix B Diagnostics And Troubleshooting

    Diagnostics and troubleshooting LEDs Table B-1 Power and IDE Flash Activity LEDs Status Power LED Off When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off. However, the network can trigger a Wake On LAN event in order to perform management functions. Power LED On Displays during boot sequence and while the unit is on.

  • Page 41: Wake-On Lan

    Wake-on LAN Wake-on LAN (WOL) allows a computer to be turned on or resumed from sleep or hibernation state by a network message. You can enable or disable WOL in Computer Setup using the S5 Maximum Power Savings setting. To enable or disable WOL: Turn on or restart the computer.

  • Page 42: Resetting The Setup And Power-On Passwords

    Resetting the Setup and Power-on passwords You can reset the Setup and Power-on passwords as follows: Turn off the computer and disconnect the power cord from the power outlet. Remove the side access panel and the metal side cover. Remove the password jumper from the system board header labeled PSWD/E49. Replace the metal side cover and the side access panel.

  • Page 43: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Interpreting POST diagnostic front panel LEDs and audible codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 44 Diagnostic front panel LEDs and audible codes (continued) Activity Beeps Possible Cause Recommended Action Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six times, Pre-video graphics error. For systems with a graphics card: once every second, followed by a Reseat the graphics card.

  • Page 45: Post Numeric Codes And Text Messages

    POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table B-4 Numeric Codes and Text Messages Control panel message...
  • Page 46 System test using F2 Diagnostics. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer Setup.

  • Page 47: Troubleshooting

    Troubleshooting Basic troubleshooting If the thin client is experiencing operating problems or will not power on, review the following items. Table B-5 Power-on troubleshooting Issue Procedures The thin client unit is experiencing operating Ensure that the following connectors are securely plugged into the thin client unit: problems.

  • Page 48: Diskless (No-Flash) Unit Troubleshooting

    Diskless (No-Flash) unit troubleshooting This section is only for those units that do not have ATA Flash capability. Because there is no ATA Flash in this model the boot priority sequence is: USB device ● ● When the unit boots, the monitor should display the following information: Table B-6 Diskless unit troubleshooting Item...

  • Page 49: Configuring A Pxe Server

    NOTE: All PXE software is supported by authorized service providers on a warranty or service contract basis. Customers who call the HP Customer Service Center with PXE issues and questions should be referred to their PXE provider for assistance. Additionally, refer to the following: –...

  • Page 50: Appendix C Using Hp Thinupdate To Restore The Image

    ● The Image Capture feature lets you capture an image from an HP thin client and save it to a USB flash drive, which can be used to deploy the image to other thin clients. ●...

  • Page 51: Appendix D Device Management

    The t730 includes a license for HP Device Manager and has a Device Manager agent pre-installed. HP Device Manager is a thin client optimized management tool used to manage the full life cycle of HP thin clients to include Discover, Asset Management, Deployment and Configuration. For more information on HP Device Manager, please visit www.hp.com/go/hpdm.

  • Page 52: Appendix E Adding An Image Restore Tool

    Adding an Image Restore Tool Ensure that the boot order is set to use the Network as the first boot device. Ensure that IBR.exe (Image Restore) and Flash.dd are stored in the same directory on the server. (e.g., c:\program files\altiris\express\deployment server\images) From the Altiris Deployment Server Console, click File >...

  • Page 53: Appendix F Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 54: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 55: Appendix G Statement Of Volatility

    Follow the instructions to flash the BIOS that are found on the website. Follow the instructions to flash the BIOS that are found on the website. Restart the system, and while system is powering on (after the HP splash screen, if displayed) press the key to enter the BIOS setup screen.
  • Page 56 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 57: Appendix H Specifications

    ** The operating temperature range when the thin client is 1°C/300 m (1.8°F/1000 ft) to a maximum of 3 Km (10,000 ft), attached to a flat panel using the HP Quick Release is 10°C with no direct, sustained sunlight. Upper limit may be limited to 35°C (50°F to 95°F).

  • Page 58: Index

    Index front panel components 1 access panel rated output current 51 removing 5 rear panel components 3 hardware specifications 51 replacing 7 recycling 12 humidity specifications 51 adding an image restore tool 46 relative humidity specifications 51 altitude specifications 51 removing audible codes 37 access panel 5...
  • Page 59 17 maximum size 17 Wake-on LAN (WOL) 35 warnings burn 5, 13, 15, 17, 19 electric shock 5, 11, 13, 15 grounding plug 5 NIC receptacles 5 websites HP 1 wireless card, replacing 15 WLAN module, replacing 15 Index...

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