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Problem
No sound in BT mode
No Dolby Atmos effect
No sound in AUX IN mode
No sound from Subwoofer
For Technical and Warranty Support
1300 886 649
monster@tempo.org
monsterproducts.com.au
Distributed by Tempo (Aust) Pty Ltd,
PO Box 132, Frenchs Forest NSW 1640
28 | TROUBLESHOOTING
Solution
•
Increase the volume of the soundbar to make sure it's not muted. Make sure Bluetooth is
connected successfully - if not connected, the LED will flash 'bt'; once connected, the LED
will display 'bt'.
•
Make sure the external Bluetooth device is playing normally and its volume is turned up.
•
Ensure that the external audio source supports Dolby Atmos audio format.
•
Ensure that "no encoding" is selected for bitstream in the digitla audio output of the
connected Dolby Atmos external device.
•
Ensure that the top speaker is not covered.
•
Make sure the LED screen is displaying 'AUX'. Turn up the volume on the soundbar.
•
Turn up the volume on the external device and make sure it's not paused or muted.
•
Make sure the 3.5mm audio cable (not included) is properly plugged in at both ends.
•
Connect the Woofer connection port on the subwoofer to the woofer port on the
soundbar.
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