Page 1 E-MANUAL Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Learn the Menu Screen link below.
Page 2: Table Of Contents
94 Adjusting the Picture Quality About the Samsung Smart Remote (The Sero) 96 Setting the Viewing Environment for External Devices Connecting the Samsung Smart Remote to the TV 98 Changing the Picture Size and Position 30 Controlling External Devices with a Samsung Remote...
Page 3 Troubleshooting 132 Resolutions for Input Signals supported by Q700T series or higher Picture Issues 133 Supported Resolutions for FreeSync(VRR) 145 Testing the picture 134 Read Before Connecting a Computer (Supported Resolutions) Sound and Noise Issues 137 Supported Resolutions for Video Signals 149 Testing the sound 139 Supported Resolutions for HDBT Channel and Broadcast Issues...
Page 4 Accessibility Guidance The TV Screen does not Display Properly Learn the Menu Screen 166 When the TV screen does not display properly 208 Using the Remote control 210 Using the Accessibility Menu The TV does not Turn On 214 Using the TV with Voice Guide on 173 When your TV does not turn on 216 Using the guide The Picture is Distorted, or No Sound Comes Out of the...
Page 5: Connection Guide
Guide Learn how to use various features. Connections You can watch live broadcasts by connecting a coaxial cable to your TV and can get access to the Internet by using a LAN cable or wireless access point. Using various connectors, you can also connect external devices. Connection Guide You can view detailed information about external devices that can be connected to the TV.
Page 6: Connecting An Antenna
Connecting an Antenna You can connect a coaxial cable to your TV. An antenna connection is not necessary if you connect a cable box or satellite box. - 6 -...
Page 7: Connecting To The Internet
Connecting to the Internet You can get access to the Internet through your TV. Settings General Network Open Network Settings Try Now Configure network settings to connect to an available network. Establishing a wired Internet connection Settings General Network Open Network Settings Wired If you connect a LAN cable, the TV automatically accesses the Internet.
Page 8 Establishing a wireless Internet connection Settings General Network Open Network Settings Wireless Make sure that you have the wireless access point's SSID (name) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen.
Page 9 Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if an authorized third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi network is password protected.
Page 10: Screen Sharing (Smart View) With Your Mobile Device
Screen Sharing (Smart View) with your Mobile Device You can watch the screen of your mobile device on the TV screen through Smart View or Tap View. For information on how to share the screen with your mobile device, refer to Source Connection Guide Smartphone...
Page 11 Multi View or mobile device's screen through the TV screen. This function may not be supported depending on the model. This function is available in Samsung mobile devices with Android 8.1 or higher. Enable Tap View on your mobile device.
Page 12 Using the Multi View While watching the TV, you can see content from your mobile device through mirroring (Smart View/Apple AirPlay). To start Multi View, run the screen sharing (Smart View/Apple AirPlay) for your mobile device. This function can be started or stopped by pressing the button on the remote control.
Page 13: Connection Cables For External Devices
Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name Image Description Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV. HDMI Cables are divided into various types according to the types of input or output ports on external devices.
Page 14 Cable name Image Description DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables. HDMI Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical Optical cables do not transmit video signals.
Page 15: Switching Between External Devices Connected To The Tv
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote." When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device.
Page 16 Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area.
Page 17: Connection Notes
Connection Notes When connecting an external device, note the following: The number of connectors, and their names and locations may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors, and their names and locations may differ with the manufacturer.
Page 18 Connection notes for audio devices • For better audio quality, it is a good idea to use an AV receiver. • If you connect an external audio device using an optical cable, the Sound Output setting is automatically changed to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable.
Page 19 Connection notes for mobile devices • To use the Smart View function, the mobile device must support a mirroring function, such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual.
Page 20: Remote Control And Peripherals
Remote Control and Peripherals You can control TV operations with your Samsung Smart Remote. Pair external devices, such as a keyboard, for ease of use. About the Samsung Smart Remote Learn about the buttons on the Samsung Smart Remote. - 20 -...
Page 21 Button Description Runs Voice Assistant. Press and hold the button, say a command, and then release the button to (Voice Assistant) run Voice Assistant. Each time you press this button, the colored buttons window and the virtual numeric pad are displayed alternately.
Page 22 (Launch app button) Launch the app indicated by the button. Use the Samsung Smart Remote less than 20 feet (6 m) from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
Page 23: About The Samsung Smart Remote (The Frame)
About the Samsung Smart Remote (The Frame) Learn about the buttons on the Samsung Smart Remote that comes with The Frame. - 23 -...
Page 24 Button Description When watching TV, press to switch to mode. In mode, press to switch to watching TV. Press and hold to turn off the TV completely. (Power) When the TV turns off and on again, the last used mode appears. Runs Voice Assistant.
Page 25 (Launch app button) Launch the app indicated by the button. Use the Samsung Smart Remote less than 20 feet (6 m) from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
Page 26: About The Samsung Smart Remote (The Sero)
About the Samsung Smart Remote (The Sero) Learn about the buttons on the Samsung Smart Remote that comes with The Sero. - 26 -...
Page 27 Button Description Runs Voice Assistant. Press and hold the button, say a command, and then release the button to (Voice Assistant) run Voice Assistant. Each time you press this button, the colored buttons window and the virtual numeric pad are displayed alternately.
Page 28 (Launch app button) This button is not supported in the BST model. Use the Samsung Smart Remote less than 20 feet (6 m) from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
Page 29: Connecting The Samsung Smart Remote To The Tv
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.
Page 30: Controlling External Devices With A Samsung Remote Control - Using The Universal Remote
Source Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area.
Page 31: Using Anynet+ (Hdmi-Cec)
You can configure the TV's Universal Remote to control third-party cable boxes, Blu-ray players, and home theaters that do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."...
Page 32: Controlling The Tv With A Keyboard, Mouse, Or Gamepad
Controlling the TV with a Keyboard, Mouse, or Gamepad Connecting a keyboard, mouse, or gamepad to make it easier to control the TV. Settings General External Device Manager Input Device Manager Try Now You can connect a keyboard, mouse, or gamepad to make it easier to control the TV. Connecting a USB keyboard, mouse, or gamepad Plug the keyboard, mouse or gamepad cable into the USB port.
Page 33 Using the keyboard and mouse Button Description Directional keys Use to navigate the menu, or move the focus to highlight items on the Home Screen. Windows key Displays the TV settings Enter key Selects or runs a focused item ESC key Returns to the previous screen F1 / F2 / F3 / F4 key Color buttons ―...
Page 34: Entering Text Using The On-Screen Virtual Keyboard
Setting up the input devices Settings General External Device Manager Input Device Manager • Keyboard Settings You can set up the keyboard with the Keyboard Language Keyboard Type functions. • Mouse Settings You can set up the mouse with the Primary Button Pointer Speed functions.
Page 35 When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as text.
Page 36: Smart Features
Smart Features You can enjoy various apps with Smart Hub. Using Smart Hub View descriptions of Smart Hub's basic functions. From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or listen to music stored on external storage devices, and perform more functions.
Page 37 Displaying the Home Screen Press the button. Sources HDMI 1 Remote Access Connection Guide Universal Remote Source The image on your TV may differ from the image above depending on the model and geographical area. On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen.
Page 38 • Picture Mode You can select the picture mode that provides the best viewing experience. To change the picture mode, press the Select button. To make fine adjustments, press the up directional button, and then select Picture Setup. • Sound Mode You can select a sound mode to optimize your listening experience.
Page 39 • Color Tone You can select a color tone suitable for your viewing preferences. To change to a color tone that you want, press the Select button. • Picture Clarity You can optimize pictures that contain a lot of motions. To turn this function on or off, press the Select button. To set the detailed options, press the up directional button, and then select Picture Clarity Settings.
Page 40 Ambient Mode. To shut off the TV, press the button. If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode. This function may not be supported depending on the model.
Page 41 Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings app. To enjoy the content from these apps on your TV, they must be installed on the TV.
Page 42 Move Remove The image on your TV may differ from the image above depending on the model and geographical area. Moving an item on the Home Screen Move the focus to the app you want to move, press and hold the Select button on the remote control, and then select Move in option menu.
Page 43 Launching Smart Hub automatically Settings General Smart Features Autorun Smart Hub Try Now When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on. You can turn this function on or off. Press the Select button at the current menu. Launching the last used app automatically Settings General...
Page 44: Using A Samsung Account
Terms & Conditions, Privacy Policy after logging in to your Samsung account. You can create a Samsung account at http://account.samsung.com. Once you have an account, you can use the same ID on both the TV and the Samsung website. Signing in to a Samsung account...
Page 45 You can view or manage your payment information. • Back up You can back up the TV settings to your Samsung Cloud storage. When resetting or replacing the TV, you can also restore its settings with the backed-up settings. •...
Page 46: Using The Ambient Mode
Using the Ambient Mode Learn about the functions available in Ambient Mode. Ambient Mode You can enhance your living space with decorative content that matches the surroundings or view essential real- time information, such as weather, time, and news, on the TV screen when you are not watching TV. This function may not be supported depending on the model.
Page 47 If there is no remote control input for the set time, the screen goes off. • Reset All Photos Resets the photos imported from your mobile device or Samsung Cloud. This function may not be supported depending on the model. You can enter the TV viewing screen.
Page 48 Décor Allows you to select content with a sensible and beautiful design. • My Album Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen. To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
Page 49 • Background Theme Allows you to select a background theme provided by Samsung. Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme. When you use this function, there may be a delay in image transmission and optimization depending on network conditions.
Page 50 Applying effects to the content When you are enjoying content in Ambient Mode, press the down directional button to change the following settings for the content: Available functions may not be supported depending on the content. • Color & Theme Changes the color or theme of the content.
Page 51 Viewing detailed information about the content When you are enjoying content in Ambient Mode, press the up directional button to view detailed information about the content. Entering the TV viewing screen from Ambient Mode To enter the TV viewing screen from Ambient Mode, press the button, or select...
Page 52: Using Remote Access
Using Remote Access Use the TV to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service. Source Remote Access You can use the TV to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service. For easy computer use, connect a keyboard and a mouse to your TV in advance.
Page 53 • Mac OS: 1. Select Menu System Preferences and then click Sharing. 2. Select the Screen Sharing check box. 3. Run the resolution changing app downloaded from App Store and then change the resolution to 1440 x 900 or lower. If you do not change the resolution in Mac OS, the previous image may appear while connecting a remote computer.
Page 54 Use the bookmarking function of the browser, you can add or delete the cloud service link to or from Remote Access. To add the cloud service, you must be signed in to your Samsung account. The number of cloud services that can be added to Remote Access is limited.
Page 55 ID and password without biometric authentication on mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on your TV.
Page 56: Using The Apps Service
If you are signed out of your Samsung account, select Sign In to sign in. If you want to download new apps using Apps, first sign in to your Samsung account. App Search You can search for available apps. Settings You can manage the installed apps.
Page 57 Installing an app Move to the app you want to install, and then press the Select button. The detailed information screen appears. Select Install. When the installation is complete, the Open menu appears. Select Open to run the app immediately. You can view installed apps on the Settings screen.
Page 58 Managing installed apps Select Settings on Apps. You can manage installed apps. Settings Copyright Auto Update : ON Delete Add to Home Lock Move Reinstall View Details The image on your TV may differ from the image above depending on the model and geographical area. Removing an app 1.
Page 59 Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. To lock or unlock an app, enter the PIN. The default PIN is "0000." You can set the PIN in Settings General System Manager...
Page 60: Using The Gallery App
The image on your TV may differ from the image above depending on the model and geographical area. You can enjoy various content synchronized with a mobile device that supports the Samsung Cloud. The available content types are photos, videos, stories, and other content shared through your groups.
Page 61: Using The Smartthings App
SmartThings app installed on them. You can receive notifications about the statuses of your connected devices. To use this function, you must be logged in to your Samsung account. This function may not be supported depending on the model or geographical area.
Page 62: Using The E-Manual
Open e-Manual You can view the embedded e-Manual that contains information about your TV's key features. You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (http:// www.samsung.com). Some menu screens cannot be accessed from the e-Manual.
Page 63 Using the buttons in the e-Manual e-Manual Guide Troubleshooting First Time Use Recently Viewed Topics The image on your TV may differ from the image above depending on the model and geographical area. (Search) Select an item from the search results to load the corresponding page. (Sitemap) It displays the lists for each item in e-Manual.
Page 64 e-Manual Internet Surf the Internet on your TV. Before using the Internet, refer to "Read Before Using the Internet Function." Words in blue (e.g., Internet) indicate a menu item. The image on your TV may differ from the image above depending on the model and geographical area. (Try Now) Allows you to access the corresponding menu item and try out the feature right away.
Page 65: Using The Internet
Internet function more easily after connecting a keyboard and mouse. You can scroll web pages with the directional button on the Samsung Smart Remote. The web pages may differ from those on a PC. Before using the Internet, refer to "Read Before Using the Internet Function."...
Page 66: Playing Pictures/Video/Music
"Read Before Playing Photo, Video, or Music Files." Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files. You can use the following functions on the media content list screen of a storage device.
Page 67 Sort By Sorts the content list by Title or Date. This function may not be supported depending on the type of external device. Options Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded.
Page 68 Listening to your mobile device sound through the TV speaker using Sound Mirroring Search for and connect to your TV from the (Bluetooth) device list on your mobile device. Select media content to play on your mobile device. The selected media is played through the TV speaker. Some models enter Ambient Mode,...
Page 69 • Move to a specific playback section, move up the focus on the playback bar, and then select one of the five thumbnails. This function may not be supported depending on the file format. • Stop Stop the contents being played. •...
Page 70 • 360 Auto Rotation Automatically adjusts the video's viewing angle by analyzing the amount of image changes during playback of a video file that provides a 360-degree view. When this function is started, the rotation starts in a short time. When 360 Auto Rotation is focused, press the Select button to change to the following modes:...
Page 71 • Picture Off Plays music files with the screen off. • Screen Fit Fits a photo to the screen. • Rotate left Rotate right Rotates a photo left or right. • Zoom Zooms in a photo. • Background Music Pauses or resumes the background music while the TV displays photos. This function is available after enabling the Background Music option.
Page 72: Using Bixby
Bixby is available only when the TV is connected to the Internet. To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
Page 73 Starting Bixby using buttons on the Samsung Smart Remote You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button. To view the Bixby guide, press the button once: •...
Page 74 Bixby generated for your voice. You can delete a voice ID after selecting Profile. When the voice ID is deleted, its icon also disappears. If you are signed out of your Samsung account, select My Profile to sign in.
Page 75 Settings Voice Wake-up). The appropriate distance between user and the Samsung Smart Remote is 5 feet (1.5 m). For more information, refer to "Voice Assistant Issues" Voice Wake-up function may not be supported depending on the model or geographical area.
Page 76 • The existing functional specifications may be changed if Bixby is updated. • Bixby is available only on TVs that support it and come with remote controls that have a microphone. • Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains numeric values or symbols, the function may not operate properly.
Page 77: Tv Viewing
To view the Guide while watching TV, press the (Channel) button on the Samsung Smart Remote. To see information about analog channels and use the analog channel functions of the Guide, you must finish the service provider settings in initial setup.
Page 78 Move the focus to the program you want in the Guide, and then press and hold the Select button. You can use the following functions: • Record You can make a recording of a current program. This function is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area.
Page 79 • Cancel Scheduled Viewing Cancel Scheduled Recording You can cancel scheduled viewings or recordings. • View Details You can see detailed information about the selected program. The information may differ or may not be provided depending on the broadcast signal. To move to the Channel Filter Antenna...
Page 80: Recording Programs
Recording Programs Record a current or upcoming program using a USB device instead of a video recorder. This function is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature.
Page 81 Scheduling a video recording after entering the date and time Live TV Recordings Schedules Add Recording To schedule a recording, set the values for Antenna, Channel, Repeat, Date, Start Time, and End Time of the broadcast program to record, and then select Save. Check the current time in Settings General...
Page 82: Setting Up A Schedule Viewing
Setting up a schedule recording start Live TV Recordings Settings • Start Recording Early You can set the time to start the recording earlier than the broadcast start time in the program guide. • Continue Recording After You can set the time to end the recording later than the broadcast end time in the program guide. Setting Up a Schedule Viewing Configure the TV to show a specific channel or program at a specific time and date.
Page 83 Using schedule viewing to view programs at a specified time on a specified date (U.S.A and Canada) Live TV Schedule Manager Add Viewing (Other countries) Live TV Schedule Manager Recordings Schedules Add Viewing To schedule a viewing, set the values for Antenna, Channel, Repeat, Date, and Start Time of the broadcast program to view, and then select Save.
Page 84: Using Timeshift
Using Timeshift Play, pause, or rewind live TV. You can pause and rewind live TV by using Timeshift. Activating this function disables the Broadcasting function. Try Now To activate the Timeshift function while watching TV, press the button twice or press the button and then select Timeshift, or press the button.
Page 85 • Jump Backward, Jump Forward Press the up directional button to move the focus to the playback control bar, and then select the left or right directional button in the playback control bar to move backward or forward by 10 seconds in the video. When the Jump Backward function is activated, you can view the difference between the current recording time and the current rewind time.
Page 86: Using The Channel List
It displays only the favorites list that includes the favorite channel. • Samsung TV Plus While the TV is connected to the Internet, you can watch popular programs or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily program schedules for Samsung TV Plus.
Page 87: Editing Channels
Editing Channels Edit the channels stored on your TV. Live TV Channel List Edit Channels Edit Channels screen contains the following icons: – : A favorite channel On the Edit Channels screen, you can select channels and use the following functions: •...
Page 88: Using A Personal Favorites List
Using a Personal Favorites List Designate frequently watched channels as favorite channels. Favorite channels are highlighted in the Edit Channels Channel List screens with the symbol. You can create up to five favorites lists so that your family members can create their own personal favorites list. Create a favorites list Live TV Channel List...
Page 89: Tv-Viewing Support Functions
TV-Viewing Support Functions Use the functions that are available while watching TV. Changing the broadcast signal Live TV Channel List Press the up directional button on your remote control, move the focus to or Cable, and then press the Select button.
Page 90 Watching blocked / restricted programs To watch a blocked program, enter the PIN when requested. When initially showing a restricted program or movie, the screen is blank because the Program Rating Lock Settings blocks it. Enter the PIN to unblock the program when a message appears requesting the code. Enable Data Service Settings Broadcasting...
Page 91 Configuring advanced broadcasting audio settings Settings Broadcasting Audio Options Audio Options functions differently for analog and digital channels. • Preferred Language This is the language you will hear while watching TV if the language is included in the broadcast signal. •...
Page 92: Picture And Sound
Picture and Sound You can change the settings for the picture and the sound according to your preference. Using the Intelligent Mode Let the TV analyze the surrounding and the content you are watching so that it can provide an upgraded viewing experience.
Page 93 – Adaptive Sound Provides optimized sound quality by analyzing the viewing environment and the acoustic components of the content. This function is only available when the sound output of the TV is set to Speaker. This function may not be supported by some modes or apps (e.g., Ambient Mode, Game...
Page 94: Adjusting The Picture Quality
Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience. • Dynamic Makes the picture brighter and clearer in bright viewing environments. •...
Page 95 Configuring advanced picture settings Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions: • Brightness Try Now • Contrast Try Now • Sharpness Try Now • Color Try Now • Tint (G/R) Try Now •...
Page 96: Setting The Viewing Environment For External Devices
Setting the Viewing Environment for External Devices You can optimize the TV for viewing specific video formats. Playing games on an optimized screen Settings General External Device Manager (Game Mode Settings) Game Mode You can enable game mode to optimize the TV's settings for playing video games with a gaming console, such as a PlayStation™, Xbox™, or Nintendo Switch™.
Page 97 Using Cable Box IP Remote Settings General External Device Manager Cable Box IP Remote Set the cable box that supports IP control to be controlled with Samsung remote control. This function is supported only in Q60T model. Using Input Signal Plus Settings General...
Page 98: Changing The Picture Size And Position
This function is available only if Picture Size is set to Custom. To change the picture position on analog channels, first enlarge the picture and then change the position. These functions may not be available on Samsung TV Plus and some applications. - 98 -...
Page 99: Configuring A Sound Mode And Expert Settings
Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode Settings Sound Sound Mode Try Now You can select the available sound mode that you prefer for a content type or your listening environment. When an external device is connected, Sound Mode may change accordingly.
Page 100 Digital Output Audio Delay Try Now • This feature is only available when the external device is connected via HDMI (eARC) and SPDIF (Sony Philips Digital Interface). This function may not be supported depending on the model. • Dolby Atmos Compatibility Try Now You can set the TV to allow Dolby Digital+ with Atmos streams that are input from external devices.
Page 101: Using The Sound Support Functions
Try Now You can select which speakers the TV uses for audio output. External speakers may not be controlled with the Samsung Smart Remote. When an external speaker is enabled, some sound menus are not supported. Samsung TV supports the Q-Symphony function. This function works synchronized with the Samsung Soundbar that supports Q-Symphony so that your TV speaker and Soundbar simultaneously output the sound for best surround effects.
Page 102 Try Now If you've connected one or more Samsung wireless audio devices that support the Wi-Fi function to the TV, you can create an optimal sound set up by configuring the surround effect settings. You can select any of the surround sound configurations, with or without a sound bar.
Page 103: System And Support
System and Support You can configure system and support settings, such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Settings General System Manager Time Try Now You can set the Clock...
Page 104 Adjusting the clock for DST and time zone Settings General System Manager Time Clock Sets the right time by setting Daylight Savings Time (DST) and your local time zone. • Time Zone Selects your time zone. This function is only available when the Clock Mode is set to Auto.
Page 105 Setting the clock manually Settings General System Manager Time Clock Clock Mode Manual When Clock Mode is set to Manual, you can directly enter the current date and time. Select the Date Time using the directional buttons on the remote control. Using the sleep timer Settings General...
Page 106: Using The Auto Protection Time And Energy Saving Functions
Using the Auto Protection Time and Energy Saving Functions Set the Auto Protection Time and reduce the TV's energy consumption. Setting the Auto Protection Time Settings General System Manager Auto Protection Time Try Now Activate a screensaver when your TV displays a still image for 2 hours or more. This function may not be supported in some viewing modes.
Page 107: Updating The Tv's Software
Software Update Update Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update. To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder.
Page 108: Audio And Video Functions For The Visually Or Hearing Impaired
Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions Settings General Accessibility Try Now Running Accessibility Shortcuts Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts, press and hold the Volume button for 1 second or more.
Page 109 Changing the volume, speed, pitch, and the TV background volume of the Voice Guide You can configure the volume, speed, pitch, and the TV background volume of the voice guide. The TV screen is turned off but audio continues Settings General Accessibility Picture Off...
Page 110 White text on black background (high contrast) Settings General Accessibility High Contrast Try Now You can change Smart Hub and setting menu screens to white text on a black background and change the transparent TV menus to opaque automatically so that text can be more easily read. High Contrast is on, some Accessibility...
Page 111 Enlarging the font (for the visually impaired) Settings General Accessibility Enlarge Try Now You can enlarge the size of the font on the screen. To activate, set Enlarge to On. Learning about the remote control (for the visually impaired) Settings General Accessibility Learn TV Remote...
Page 112 Showing captions Settings General Accessibility Caption Settings Try Now Caption to watch programs with the captions displayed. Captions are not displayed by programs that do not support captions. This function has no relationship with the features for controlling subtitles of DVD or Blu-ray players. To control DVD or Blu-ray subtitles, use the subtitle feature of the DVD or Blu-ray player and the player's remote control.
Page 113 Listening to the TV through Bluetooth devices (for the hearing impaired) Settings General Accessibility Multi-output Audio You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker. This function may not be supported depending on the model or geographical area.
Page 114: Using The Voice Recognition Feature
Using the Voice Recognition feature You can change the settings of a Voice Assistant after selecting it. Select the Voice Assistant Settings General Voice Voice Assistant Select which Voice Assistant you would like to help control your TV. To use this function, the TV must be connected to the Internet. This function may not be supported depending on the model or geographical area.
Page 115: Using Other Functions
If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following buttons on the remote control in the order shown to reset the PIN to "0000." On the Samsung Smart Remote: Press (Volume) button.
Page 116 Managing External Devices Settings General External Device Manager Device Connect Manager Try Now When you connect external devices, such as mobile devices or tablets connected to the same network as the TV so you can share content, you can view the list of allowed devices and connected devices. •...
Page 117: Precautions And Notes
Precautions and Notes You can get instructions and information that you must read after installation. Before Using the Recording and Timeshift Functions Read these instructions before using Recording and Timeshift. Before using the recording and schedule recording functions Recording and schedule recording are not supported in the U.S.A. and Canada. Recording may not be supported depending on the model or geographical area.
Page 118 • When using the Record or Schedule Recording function, the actual recording may start a second or two later than the specified time. • If the Schedule Recording function is operating while a recording is being made on an HDMI-CEC external device, the priority is given to the Schedule Recording.
Page 119: Read Before Using Apps
• If you want to download new apps using Apps, first sign in to your Samsung account. • Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications, and services may not be available on all devices or in all territories. Visit http://www.samsung.com for more information on specific device information and content availability.
Page 120: Read Before Using The Internet Function
Read Before Using the Internet Function Read this information before using the Internet function. • File download is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • The TV does not support playback of flash videos. •...
Page 121 – Authentication Modes: WEP, WPAPSK, WPA2PSK – Encryption Types: WEP, TKIP, AES In compliance with the Wi-Fi certification specifications, Samsung TVs do not support WEP or TKIP security encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected Setup), you can connect the TV to your network using PBC (Push Button Configuration) or a PIN (Personal Identification Number).
Page 122: Read Before Playing Photo, Video, Or Music Files
• Certain files, depending on how they are encoded, may not play on the TV. • Certain files are not supported on all models. • The DivX and DTS codecs are not supported by the Samsung TV models released in 2020. - 122 -...
Page 123 Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Video formats with subtitles Name Container Xsub SubStation Alpha Advanced SubStation Alpha SubRip VobSub...
Page 124 Supported image formats and resolutions File extension Format Resolution *.jpg JPEG 15360 x 9024 *.jpeg *.png 4096 x 4096 *.bmp 4096 x 4096 *.mpo 15360 x 8640 The MPO format is supported partly. Supported music formats and codecs File extension Format Codec Note...
Page 125 Supported video codecs (QLED TV, The Serif, The Frame, The Sero) For Q60T model, refer to the next section. File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 4096 x 2160: 30 H.264 BP/MP/HP 4096 x 2160 *.mkv 3840 x 2160: 60 *.asf...
Page 126 Supported video codecs (Q60T model, TU8 series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 4096 x 2160: 30 H.264 BP/MP/HP 4096 x 2160 *.mkv 3840 x 2160: 60 *.asf HEVC (H.265 - Main, 3840 x 2160 Main10) *.wmv...
Page 127 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 128 Supported video codecs (Q700T series or higher) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) 4096 x 2160: 30 H.264 BP/MP/HP 4096 x 2160 *.avi 3840 x 2160: 60 *.mkv 3840 x 2160: 120 *.asf 7680 x 4320: 60 HEVC (H.265 - Main, *.wmv...
Page 129 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 130: Read After Installing The Tv
Read After Installing the TV Read this information after installing the TV. Picture sizes and input signals Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them. Input signal Picture size Component...
Page 131: Supported Resolutions For Uhd Input Signals
Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals. • Resolution: 3840 x 2160p, 4096 x 2160p If Input Signal Plus is set to Off Color Depth / Frame rate (fps) Chroma RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0 Sampling...
Page 132: Resolutions For Input Signals Supported By Q700T Series Or Higher
Resolutions for Input Signals supported by Q700T series or higher Check the resolutions for input signals supported by Q700T series or higher. • Resolution: 3840 x 2160p, 4096 x 2160p Color Depth / Frame rate (fps) Chroma RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0 Sampling...
Page 133: Supported Resolutions For Freesync(Vrr)
Supported Resolutions for FreeSync(VRR) Check the supported resolutions for the FreeSync(VRR) signal. • When Game Mode is set to or Auto, the FreeSync(VRR) function is activated. • FreeSync(VRR) is supported only in the following models: For 55-inch or larger models (QLED TV except for Q60T/Q700T model, The Serif, The Frame, The Terrace, Pro TV - Terrace Edition).
Page 134: Read Before Connecting A Computer (Supported Resolutions)
Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed in the tables below or on the next pages. The TV will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 at 60Hz (UHD models) and 7680 x 4320 at 60Hz (Q800T series or higher).
Page 135 VESA DMT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 640 x 480 60 Hz 31.469 59.940 25.175 - / - 640 x 480 72 Hz 37.861 72.809 31.500 - / - 640 x 480 75 Hz...
Page 136 VESA CVT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) *2560 x 1440 60 Hz 88.787 59.951 241.500 + / - 2560 x 1440 120 Hz 192.996 119.998 497.750 + / - The resolution may not be supported depending on the model.
Page 137: Supported Resolutions For Video Signals
Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 720 (1440) x 576i 50 Hz 15.625 50.000 27.000 - / - 720 (1440) x 480i...
Page 138 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 4096 x 2160 24 Hz 54.000 24.000 297.000 + / + 4096 x 2160 25 Hz 56.250 25.000 297.000 + / + 4096 x 2160 30 Hz 67.500...
Page 139: Supported Resolutions For Hdbt
Supported Resolutions for HDBT Check the resolutions supported for HDBT. HDBT is used only for The Terrace, Pro TV - Terrace Edition. CEA-861 Resolution Horizontal frequency Vertical frequency Clock frequency Display format (Dots x lines) (KHz) (Hz) (MHz) 640 x 480 60 Hz 31.469 60.000...
Page 140: Read Before Using Bluetooth Devices
Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth • You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.
Page 141: Blocking Programs Based On Their Tv Rating
Blocking programs based on their TV Rating Read this information before viewing a blocking program. To block content, select a rating category to lock. All programs at that level and higher are blocked and require the PIN to watch. To unblock a category, select the lock icon. To unblock all the categories in a row, select the lock under ALL.
Page 142 Blocking movies based on their Motion Picture Association of America (MPAA) rating This rating system applies to all materials with supplied ratings in the U.S.A. From the MPAA: “The Motion Picture Association of America (MPAA) has implemented a rating system that provides parents or guardians with advanced information on which films are appropriate for children.”...
Page 143 Blocking programs based on their Canadian French Rating This rating system applies to all rated material viewed on French-Canadian TV channels. Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock icon.
Page 144: Licenses
HDMI Licensing LLC in the United States and other countries. Open Source License Notice Open Source used in this product can be found on the following webpage (http://opensource.samsung.com). This license may not be supported depending on the model or geographical area.
Page 145: Troubleshooting
Troubleshooting If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Center. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem.
Page 146 The problem Try this! If the colors on your TV are correct but just a little too dark or bright, try adjusting the following settings first. • Settings Picture Expert Settings Contrast Screen Brightness • Settings Picture Expert Settings Brightness •...
Page 147 UHD and set the resolution. For more information, contact your service provider. When using a Samsung TV Plus channel, check the network connection. When the network speed is slow, the app may not work or the image quality may be poor.
Page 148 External Device Manager Input Signal Plus If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center for assistance. If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
Page 149: Sound And Noise Issues
Sound and Noise Issues When the TV has difficulties with sound, these steps may help resolve the problem. Testing the sound Settings Support Device Care Self Diagnosis Sound Test Try Now If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.
Page 150 The problem Try this! Sound Test. • Settings Support Device Care Self Diagnosis Sound Test Make sure that the audio cable is connected to the correct audio output connector on the external device. The speakers are making an odd sound. For antenna or cable connections, check the Signal Information.
Page 151 Anynet+ (HDMI-CEC) is active on your TV. When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar I want to turn off and on the TV model.
Page 152: Channel And Broadcast Issues
Channel and Broadcast Issues When the TV has difficulties receiving broadcasts, these steps may help resolve the problem. The problem Try this! Make sure that the external device is connected securely and turned on. Move Sources to switch to other input sources. “Weak or No Signal”...
Page 153: External Device Connectivity Issues
External Device Connectivity Issues When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem. The problem Try this! The "Mode Not Supported" message Adjust the output resolution of the external device to a resolution supported by appears.
Page 154 The problem Try this! For more information on how to connect a Bluetooth speaker, see Audio Device I want to connect to a Bluetooth Bluetooth Connection Guide. speaker. • Source Connection Guide Audio Device Bluetooth When the PC screen does not appear or the PC is not recognized, check the power supply of the PC and then reconnect the HDMI cable between the PC and TV.
Page 155: Network Issues
Network Issues When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Try Now If the TV has trouble with network connection or TV services, check the Smart Hub connection status. The problem Try this! Make sure that no items that can generate electromagnetic interferences are...
Page 156: Anynet+ (Hdmi-Cec) Issues
Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. The problem Try this! You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a What is Anynet+? connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.
Page 157 The problem Try this! You cannot use the remote control when the TV is configuring Anynet+ or switching The message "Connecting to to the TV viewing screen. Anynet+ device..." or "Disconnecting from Anynet+ Use the remote control after the TV has completed the Anynet+ configuration or has device"...
Page 158: Remote Control Issues
Try this! The connection between the Samsung Smart Remote and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, and then press and hold the The remote control does buttons simultaneously for 3 seconds or more.
Page 159: Recording Issues
Cannot record videos received The recording function is only available for digital broadcast channels received by the from an external device or TV. You cannot record videos received from an external device or Samsung TV Plus. Samsung TV Plus. To use the recording function, the storage device connected to the TV must have been The "Format Device"...
Page 160: Apps
Apps When apps aren't working, these steps may help resolve the problem. The problem Try this! Languages supported by an app may be different from the TV Language set in I launched an app, but it's in a different the menu. language.
Page 161: Voice Assistant Issues
• Explore Now Settings Voice Wake-up The Samsung Smart Remote may not recognize your voice when it is far away from you, turned upside down, or located in an environment with loud ambient noise. • Use the Samsung Smart Remote less than 2 feet (1.5 m) with the remote I spoke "Hi, Bixby"...
Page 162: Other Issues
Other issues Use these procedures to resolve other issues that may occur in relation to the product. The problem Try this! Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV.
Page 163 Voice Guide. To Accessibility Shortcuts, see the following: The TV narrates the screen events in voice-over. • Press and hold the (Volume) button on your Samsung Smart Remote. • Settings General Accessibility Voice Guide Settings Voice Guide - 163 -...
Page 164: Diagnosing Tv Operational Issues
Device Care Self Diagnosis Signal Information Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications. Reset Smart Hub • Settings Support...
Page 165: Getting Support
Try Now You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.
Page 166: The Tv Screen Does Not Display Properly
In this section, you'll find the answers to the e-Manual questions we get asked about most often. The TV Screen does not Display Properly When the TV screen does not look right, you can check if the issue is caused by the product or the broadcasting signal and cables.
Page 167 HDMI IN HDMI IN HDMI IN Check the antenna and HDMI cable connections. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines. - 167 -...
Page 168 Try changing channels using the remote control. Source Press the button, select Source, choose another input source. - 168 -...
Page 169 If the same problem persists, run a diagnostic test. On the remote control, press the button. Settings Select Settings Support Device Care Self Diagnosis Picture Test. Support Device Care Support Select Settings Support Device Care Self Diagnosis Picture Test. - 169 -...
Page 170 Picture Test When a message appears, select and follow the on-screen instructions to complete the test. When a message appears, select and follow the on-screen instructions to complete the test. Picture Test Complete Close When a message appears, select Close and follow the on-screen instructions to complete the test.
Page 171 If the problem disappears during the test, check your TV signal. On the remote control, press the button. Settings Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength. Support Device Care Support Select Settings Support Device Care Self Diagnosis Signal Information...
Page 172 Signal Information Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception. Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now - 172 -...
Page 173: The Tv Does Not Turn On
The TV does not Turn On If the TV screen is black, it is generally caused by a loose power cord or the peripheral device is turned off. When your TV does not turn on The color and design of the TV and its accessories and the features may differ depending on the model or geographical area.
Page 174 Power If the remote control sensor is not turned on, unplug the power cable and plug it back in. Invisible Connection Invisible Connection Disconnect and reconnect the One Invisible Connection cable between the TV and the One Connect (OC) Box. Make sure that the One Invisible Connection cable is not pinched or bent sharply.
Page 175 Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn on your TV. If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply.
Page 176 On the remote control, press the button. When the Home Screen appears, the TV is turned on but the connected external device does not work or any connection problem occurs. Invisible Connection HDMI IN HDMI IN Invisible HDMI IN Connection Check the connection of the HDMI cable to your TV or One Connect Box.
Page 177 Power If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. Invisible Connection HDMI IN...
Page 178 Also make sure that the correct source is selected on the Home Screen ( Source). HDMI IN HDMI IN HDMI IN If the same problem continues, try connecting another external device to the TV using an HDMI cable. If the display is correct, your external device may be faulty.
Page 179: When The Tv Does Not Connect With An External Device Properly
The Picture is Distorted, or No Sound Comes Out of the Sound No TV sound from the soundbar, or distorted TV picture is usually caused by poor connections. When the TV does not connect with an external device properly The color and design of the TV and its accessories and the features may differ depending on the model or geographical area.
Page 180 HDMI IN HDMI IN HDMI IN First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect (OC) Box, then unplug the power cord and plug it back into the wall outlet. HDMI If the external device supports 4K UHD or 8K UHD videos, use a dedicated HDMI cable for each resolution.
Page 181 HDMI IN For better video quality, use an HDMI cable if your external device supports it. HDMI Satellite If you are using a set-top box, check the cable connection. The cable you need to check depends on the type of set- top box.
Page 182 If the problem persists, check the video output settings in the settings menu of the external device, and ensure that your TV supports the video output mode. FHD TVs support up to 1080p video output, and UHD TVs support up to 2160p video output. Invisible Connection Invisible...
Page 183 HDMI HDMI (eARC) HDMI If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, check the HDMI connector on the back of the TV. The cable must be connected to the HDMI (eARC) port on your TV. - 183 -...
Page 184: Internet Access Is Not Available
Internet Access is not Available When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. When the TV can't connect to the Internet The color and design of the TV and its accessories and the features may differ depending on the model or geographical area.
Page 185 Settings Select Settings General Network Network Status to check the network status. General Network General Select Settings General Network Network Status to check the network status. Network Reset Network General If the network isn't connected, a network reset may be required. - 185 -...
Page 186 Make sure that your access point is working properly. Check the LED indicators on your access point to make sure it is operating normally. If you are using a wireless access point, check the access point location. If the access point is too far from the TV, move it closer.
Page 187 Settings If the same problem continues, select Settings General Network Network Status IP Settings change to a different DNS server. If a test occurs, cancel it and select Settings. General Network General If the same problem continues, select Settings General Network Network Status IP Settings...
Page 188 IP Settings DNS Setting Enter manually Select DNS Setting Enter manually. IP Settings DNS Server Select Server, enter 8.8.8.8, then select OK. Update now If the same problem continues, a software update or factory reset may be required. Related menu path Settings General Network...
Page 189: When No Sound Comes Out Of The Tv, Or The Sound Is Breaking Up
There is No Sound or the Speakers are Making an Odd Sound When there is an issue with the sound on the TV, you can check whether the issue is caused by the product, or the broadcasting signal and cables. When no sound comes out of the TV, or the sound is breaking up The color and design of the TV and its accessories and the features may differ depending on the model or geographical area.
Page 190 Audio Out/Optical TV Speaker Sound Output Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound Sound Output. Then, select Speaker. Settings Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound Sound...
Page 191 Support Device Care Support To check sound output, select Settings Support Device Care Self Diagnosis Sound Test. Update now If the same problem continues, a software update or factory reset may be required. If there is sound but it is not clear, run a diagnostic test. On the remote control, press the button.
Page 192 Settings Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Support Device Care Support Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Settings If the test reveals a problem, select Settings Sound Expert Settings...
Page 193 Sound Sound Expert Settings If the test reveals a problem, select Settings Sound Expert Settings Reset Sound. Settings If the test shows no problems, select Settings Support Device Care Self Diagnosis Signal Information. - 193 -...
Page 194 Support Device Care Support If the test shows no problems, select Settings Support Device Care Self Diagnosis Signal Information. Signal Information Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception. Update now If the same problem continues, a software update or factory reset may be required.
Page 195 Related menu path Settings Sound Sound Output Try Now Settings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support Software Update Try Now Settings General...
Page 196: The Remote Control Does Not Work
The Remote Control does not Work If the remote control is not working, the battery is weakened or the Samsung Smart Remote is not paired. When the remote control does not work The color and design of the TV and its accessories and the features may differ depending on the model or geographical area.
Page 197 Remove any obstruction covering the receiver on your TV. Make sure the remote control works properly. You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone. - 197 -...
Page 198 If you don't see any infrared signal, replace the batteries of the remote control. If you don't see any infrared signal, replace the batteries of the remote control. Press the buttons simultaneously to display the pairing animation clip. - 198 -...
Page 199 Follow the on-screen instructions to proceed with the pairing. The remote control will work more effectively if you point it at the remote control sensor. If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model. - 199 -...
Page 200 If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device, move the external device closer to the One Connect Box. - 200 -...
Page 201: Updating The Software
Updating the Software If you want to keep the TV in its best condition, or if you have an intermittent issue, please update it to the latest version. Updating to the latest TV software The color and design of the TV and its accessories and the features may differ depending on the model or geographical area.
Page 202 No Access Network Settings If your TV is not connected to the Internet, you can update the software using a USB drive. Settings Select Settings Support About This TV and check the model code and software version. - 202 -...
Page 203 About This TV and check the model code and software version. About This TV Model code: Software version: Select Settings Support About This TV and check the model code and software version. Using a computer, connect to www.samsung.com. - 203 -...
Page 204 Find your TV model and download the firmware file. SEE ALL SUPPORT Find your TV model and download the firmware file. Download Firmware Click Download to download the firmware. - 204 -...
Page 205 Unzip the downloaded file and store it in your USB drive top folder. Unzip the downloaded file and store it in your USB drive top folder. Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box. - 205 -...
Page 206 Update now The firmware update begins automatically. Your TV will automatically reset when the firmware update is completed. Do not turn off your TV while the firmware update is in progress. Settings After your TV turns on, select Settings Support About This TV and check the new firmware version.
Page 207 About This TV Model code: Software version: After your TV turns on, select Settings Support About This TV and check the new firmware version. Related menu path Settings Support Software Update Auto Update Try Now For more information in the Pro TV - Terrace Edition, refer to the provided user manual. Settings Support About This TV...
Page 208: Accessibility Guidance
Hold the remote control with the buttons facing towards you. The remote is slightly thinner towards the top and thicker towards the bottom. Description of the Samsung Smart Remote The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area. From top to bottom and left to right: • The button is at the top left.
Page 209 • If you press the button twice or press the button while viewing a program, the Record, Timeshift, Stop (when Record or Timeshift is running), Info, red, green, yellow, blue, and Move to the top Move to the bottom) options appear. Select the Move to the top button to move the menu to the top.
Page 210: Using The Accessibility Menu
• Samsung Smart Remote On the Samsung Smart Remote, there are 2 thin horizontal rocker buttons next to each other located slightly below the middle of the remote. The one on the left is the volume button. Press and hold the volume button to...
Page 211 Voice Guide to give you voice input and voice output. You can use the Samsung Smart Remote but the TV must be connected to the Internet. To speak a command, press and hold the button (located near the top of the Samsung Smart Remote, directly below the small LED (microphone) and above the directional button) and say the command, and then release the button.
Page 212 Learning about the Accessibility menu functions • Voice Guide Settings This function works on every screen on the TV and when turned on verbally tells you what the TV's current settings are and verbally provides details about the program you are watching. For example, it tells you the selected volume and the current channel and gives you program information.
Page 213 • Learn Menu Screen Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select. • Caption Settings You can view the caption in programs that provide broadcast captions. In programs that provide broadcast captions, the Position function is activated so that you can change the caption...
Page 214: Using The Tv With Voice Guide On
Select button. • (Channel) button Of the 2 buttons that protrude from the center of the Samsung Smart Remote, the right one is the (Channel) button. Push up or pull down the (Channel) button to change the channel.
Page 215 (Volume) button on the left to change the volume. Every time you change the volume, the new volume level will be announced. • Samsung Smart Remote Of the 2 buttons that protrude from the center of the Samsung Smart Remote, the left one is the (Volume) button. Push up or pull down the (Volume) button to change the volume.
Page 216: Using The Guide
See an overview of each channel's program lineup. When you want to know the program information for each channel while watching a broadcast program, press the (Channel) button on the Samsung Smart Remote. Use the directional buttons to view the program information.
Page 217 When you open the Guide, a table grid of channels and programs is displayed. The top row displays Filter By : All then the day and times. Each row has a channel name on the left and programs on that channel on the right. In the Guide, use the up and down directional buttons to move between channels and use the left and right directional buttons to move between programs at different times within a channel.
Page 218 • Edit Recording Time You can change the start and end times of scheduled program recordings. This function is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. • Schedule Viewing You can schedule the viewing of a broadcast scheduled program.
Page 219: Using Schedule Viewing
Using Schedule Viewing Configure the TV to show a specific channel or program at a specific time and date. icon appears next to programs that have been configured for a schedule viewing. To set up a schedule viewing, you must first set the TV's clock ( Settings General System Manager...
Page 220: Using The Channel List
This function may not be supported depending on the incoming broadcast signal. • Samsung TV Plus While the TV is connected to the Internet, you can watch popular programs or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily program schedules for Samsung TV Plus.
Page 221: Recording
Recording Recording a program to an external hard drive connected via USB. This function is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature. For more information, refer to "Before Using the Recording and Timeshift Functions."...
Page 222 Recording the program you are watching To display a menu for recording a program or starting the Timeshift function, press the button twice or press the button while watching the program. You can select the following functions on the menu: •...
Page 223 Viewing recorded programs Live TV Recordings Recordings Open Smart Hub by pressing the button on the remote control. Use the left or right directional button to move the focus to Live TV. Press the up directional button to move to the top row, and then use the left or right directional button to move to Recordings.
Page 224: Using Smart Hub
When the Smart Hub home screen appears, use the left or right directional button to move the focus to Live TV Samsung TV Plus. Press the up directional button to move to the top row. You will be on the Guide item.
Page 225 Ambient Mode. To shut off the TV, press the button. If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode. This function may not be supported depending on the model.
Page 226 Go to the Samsung Account screen to create a new account or sign out of your account. For more information, refer to "Using a Samsung account." – Notification You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to schedule viewing, schedule recording, or when an event occurs on a registered device.
Page 227: Launching The E-Manual
Open e-Manual You can view the embedded e-Manual containing information about your TV's key features. Alternatively, you can download a copy of the e-Manual from Samsung's website (http://www.samsung.com). Words in blue (e.g., Internet) indicate a menu item. The e-Manual contains 2 rows of menu icons. Use the up and down directional buttons to move between rows and the left and right directional buttons to move within a row.
Page 228: Using Bixby
Using Bixby A guide to using Bixby to control your TV. To use Bixby, your TV must be connected to the Internet and you must use the microphone on your Samsung Smart Remote. To use Bixby, press and hold the button on the Samsung Smart Remote, say a command into the microphone on the remote, and then release the button to run Bixby.

This manual is also suitable for:

Qn85q950tsf

Samsung QN65Q900TSF E-Manual

Quick Links

Related Manuals for Samsung QN65Q900TSF

Summary of Contents for Samsung QN65Q900TSF

This manual is also suitable for:

Table of Contents