Samsung QN65Q9FNAF Service Manual
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Samsung QN65Q9FNAF Service Manual

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SERVICE
QLED TV
QN65Q9FNAF
QLED TV
Project : QNQ9FA
Chassis : QWA80
Model : QN65Q9FNAF
QN75Q9FNAF
Manual
1. Precautions
2. Product specifications
3. Disassembly and Reassembly
4. Troubleshooting
5. Wiring Diagram
Contents

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Summary of Contents for Samsung QN65Q9FNAF

  • Page 1 QLED TV Project : QNQ9FA Chassis : QWA80 Model : QN65Q9FNAF QN75Q9FNAF SERVICE Manual QLED TV Contents 1. Precautions 2. Product specifications 3. Disassembly and Reassembly 4. Troubleshooting 5. Wiring Diagram QN65Q9FNAF...

  • Page 2: Table Of Contents

    2-5. Viewing the Functions ......................2-10 Concept ......................2-10 2-5-1. 2018' 2-5-2. Quick Guides ........................2-12 2-5-3. The Samsung Smart Remote ..................2-16 2-5-4. Using the TV Controller ....................2-18 2-5-5. Rear View & One Connect ..................... 2-19 2-6. HDMI UHD Color ........................2-20 2-7.
  • Page 3 4-5. Audio ............................4-21 4-6. Network ............................4-22 4-7. Smart Hub ...........................4-23 4-8. Bluetooth / WiFi Module......................4-25 4-9. Replacing Main Board ......................4-27 4-10. Factory Mode ...........................4-29 4-11. Factory Mode Adjustments ....................4-35 4-11-1. Entering Factory Mode ....................4-35 4-11-2. Detail Factory Option ....................4-36 4-11-3.
  • Page 4 This Service Manual is a property of Samsung Electronics Co.,Ltd. © 2018 Samsung Electronics Co.,Ltd. Any unauthorized use of Manual can be punished under applicable All rights reserved. International and/or domestic law. Printed in Korea...
  • Page 5 This section of the service manual describes the disassembly and reassembly procedures for the LED TV. Disconnect the LED TV from the power source before disassembly. Follow these directions carefully. Use the Samsung Open Jig and Cushion to remove the Rear Cover. • Open Jig Tool, Protection Cushion (curved models Only)
  • Page 6 3. Disassembly and Reassemble Description & Screws Picture Description Insert the Open Jig tool completely into bottom Jig Direction left corner Tab of the rear cover and following directions 1→2→3 Open Jigs BN81-14946B <Bottom Conner> Gently lift up the Rear Cover beginning at the : 12 point Locking top to release all mounting clips as indicated by Red Rectangles.
  • Page 7 3. Disassembly and Reassemble Description & Screws Picture Description Remove the NETWORK-WLAN CLIENT. LEAD CONNECTOR-SUB ASSY • LEAD CONNECTOR-SUB ASSY <Disassemble WiFI> NETWORK-WLAN CLIENT Remove the ASSY BOARD P-FUNCTION TACT. ASSY BOARD P-FUNCTION TACT Cable • ASSY BOARD P-FUNCTION TACT Cable Screws 6001-003042 SCREW-MACHINE : M3 x L10, ZPC(BLK)
  • Page 8 3. Disassembly and Reassemble Description & Screws Picture Description Remove the ASSY SPEAKER P-FRONT. ASSY SPEAKER P-FRONT Cable • ASSY SPEAKER P-FRONT Cable • : Assy SPK to Panel Hole 4 Points ASSY SPEAKER P-FRONT Remove the Cables. • LEAD CONNECTOR-DIMMING (Main - LD/SMPS B) •...
  • Page 9 3. Disassembly and Reassemble Description & Screws Picture Description Remove the Cables. • LEAD CONNECTOR-POWER (LD/SMPS A - LD/SMPS B) LD/SMPS A • LEAD CONNECTOR-DIMMING (LD/SMPS A - LD/SMPS B) • FFC Cables LD/SMPS B Remove the LD/SMPS B/A DC VSS-DRIVER LD/SMPS B BOARD).
  • Page 10 3. Disassembly and Reassemble Description & Screws Picture Description Completed the disassembly. NOTE Reassembly procedures are in the reverse order of disassembly procedures.
  • Page 11 3. Disassembly and Reassemble 3-2. One Connect Disassembly Description & Screws Picture Description Remove the 3 screws from ASSY COVER P-OC BOTTOM. Screws 6003-000282 SCREW-TAPTYPE : M3 x L8, ZPC(BLK) • C/BOTTOM+C/TOP Use the Open Tool to unlock each corner. Open Jigs •...
  • Page 12 3. Disassembly and Reassemble Description & Screws Picture Description Remove the Cables. CNW803 (20 Pin) LEAD CONNECTOR-POWER Remove the 5 screws at each marked screw location on the board. Screws 6003-000282 SCREW-TAPTYPE : M3 x L8, ZPC(BLK) • SMPS+S/TOP Lift off the black Insulator Sheet taped to the plate assembly at "PULL"...
  • Page 13 3. Disassembly and Reassemble Description & Screws Picture Description Remove the 4 screws on the One Connect Board. Screws 6003-000282 SCREW-TAPTYPE : M3 x L8, ZPC(BLK) • MAIN BOARD+C/BOTTOM Completed the disassembly. NOTE Reassembly procedures are in the reverse order of disassembly procedures.

  • Page 14: Precautions

    1. Precautions 1. Precautions 1-1. Safety Precautions Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential hazards such as electrical shock. 1-1-1. Warnings For continued safety, do not attempt to modify the circuit board. Disconnect the AC power and DC power jack before servicing.

  • Page 15: Product Safety Notices

    1. Precautions 1-1-4. Product Safety Notices Some electrical and mechanical parts have special safetyrelated characteristics which are often not evident from visual inspection. The protection they give may not be obtained by replacing them with components rated for higher voltage, wattage, etc. Parts that have special safety characteristics are identified by on schematics and parts lists.

  • Page 16: Servicing Precautions

    1. Precautions 1-2. Servicing Precautions An electrolytic capacitor installed with the wrong polarity might explode. WARNING Before servicing units covered by this service manual, read and follow the Safety Precautions section of this manual. CAUTION If unforeseen circumstances create conflict between the following servicing precautions and any of the safety precautions, always follow the safety precautions.

  • Page 17: Static Electricity Precautions

    1. Precautions 1-3. Static Electricity Precautions Some semiconductor (solid state) devices can be easily damaged by static electricity. Such components are commonly called Electrostatically Sensitive Devices (ESD). Examples of typical ESD are integrated circuits and some field-effect transistors. The following techniques will reduce the incidence of component damage caused by static electricity. Immediately before handling any semiconductor components or assemblies, drain the electrostatic charge from your body by touching a known earth ground.

  • Page 18: Installation Precautions

    1. Precautions 1-4. Installation Precautions For safety reasons, more than a people are required for carrying the product. Keep the power cord away from any heat emitting devices, as a melted covering may cause fire or electric shock. Do not place the product in areas with poor ventilation such as a bookshelf or closet. The increased internal temperature may cause fire.

  • Page 19: Product Specifications

    2. Product specifications 2. Product Specifications 2-1. Product information Model QN**Q9FNAF Front View * W : Width H : High D : Depth Detail View Color Front : MIDNIGHT BLACK / Stand : MIDNIGHT BLACK Body 57.1 x 32.7 x 1.5 inches (1450.1 x 830.4 x 38.9 mm) 65"...

  • Page 20: Product Specification

    Film Mode Natural Mode Support Audio Dolby Digital Plus DTS Codec Sound Output (RMS) Speaker Type 4.2CH Woofer Multiroom Link Blutooth Audio Smart Service Samsung SMART TV Smart Bixby US English Voice Interaction Spanish, French TV Plus Yes (US only)
  • Page 21 2. Product specifications Item QN65Q9FNAFXZA Smart Service Web Browser SmartThings App Support SmartThings Universal Guide YES (US Only) Convergence TV to Mobile - Mirroring Mobile to TV - Mirroring, DLNA 360 Video Player 360 Camera Support Easy Setup Bluetooth Low Energy WiFi Direct TV Sound to Mobile Sound Mirroring...
  • Page 22 2. Product specifications Item QN65Q9FNAFXZA Additional Feature Ambient Mode Voice Guide(US English)/ Enlarge/ High Contrast/ Learn TV Remote(US English)/ Accessibility Multi-output Audio/ SeeColors/ Negative Colors/ Grayscale/ Caption Moving/ Learn Menu Screen(US English) Digital Clean View Auto Channel Search Auto Power Off Caption (Subtitle) Connect Share™...
  • Page 23 Audio Dolby Digital Plus DTS Codec Sound Output (RMS) Speaker Type 4.2CH Woofer Multiroom Link Blutooth Audio Smart Service Samsung SMART TV Smart Bixby US English Voice Interaction Spanish, French TV Plus Yes (US Only) Web Browser SmartThings App Support...
  • Page 24 2. Product specifications Item QN75Q9FNAFXZA Convergence TV to Mobile - Mirroring Mobile to TV - Mirroring, DLNA 360 Video Player 360 Camera Support Easy Setup Bluetooth Low Energy WiFi Direct TV Sound to Mobile Sound Mirroring Tuner/Broadcasting Digital Broadcasting ATSC/ClearQAM Analog Tuner Connectivity HDMI...
  • Page 25 2. Product specifications Item QN75Q9FNAFXZA Additional Feature Digital Clean View Auto Channel Search Auto Power Off Caption (Subtitle) Connect Share™ (HDD) ConnectShare™ (USB 2.0) Game Mode Yes (Auto Game mode, Game Motion Plus) OSD Language English, Spanish, French BT HID Built-in USB HID Support Teletext (TTX) V-Chip...

  • Page 26: Other Specification

    2. Product specifications 2-3. Other specification Specifications „ Item QN65Q9FNAF QN75Q9FNAF LCD Panel QLED 120Hz QLED 120Hz Horizontal : 270KHz(TYP) Horizontal : 270KHz(TYP) Scanning Frequency Vertical : 120Hz(TYP) Vertical : 120Hz(TYP) 16.7M(True Display) 16.7M(True Display) Display Colors 1.07B(Dithered 10bit) 1.07B(Dithered 10bit)

  • Page 27: Accessories

    For Wall Mount (M4 x L14) (M4 x L14) Wall Mount Adapter Bending Cover One Connect One Invisible Connection Power Cable Samsung Smart Remote / Cleaning Cloth User Manual / Batteries (AAA x 2) Regulatory Guide Product Code. No Product Code.

  • Page 28: Viewing The Functions

    2. Product specifications 2-5. Viewing the Functions 2-5-1. 2018' Concept An intelligent way to enjoy the smart TV „ Get to your entertainment the faster, easier, and intelligent way. A personal assistant that has you covered, a remote to control all, and a simple hub to control all devices. Search less, and watch more. Enjoying TV has never been this easy. One Remote Control „...
  • Page 29 2. Product specifications Smart Hub „ Easily control all connected devices and content with just One Remote Control. It also has an auto detection feature, which automatically connects and labels all connected devices. Easy to find, easy to use. Just one remote control. NOTE •...

  • Page 30: Quick Guides

    Connect the Samsung Smart Remote to your TV to operate the TV. When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the remote control sensor of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.
  • Page 31 2. Product specifications Using Smart Hub „ Connect to Smart Hub for apps, games, movies, and more. Enjoy the multiple functions provided by Smart Hub simultaneously on a single screen. NOTE • The image on your TV may differ from the image above depending on your model and geographical area. When you press the button on your remote control, you can use the following functions and features.
  • Page 32 TV is turned off, the TV turns on in Ambient Mode. • If you use a remote control other than the Samsung TV remote control, there may be restrictions to entering Ambient Mode. Universal Guide Universal Guide is an app that allows you to search for and enjoy content such as TV shows, dramas, movies, sports broadcasts, and music being provided by other apps.
  • Page 33 2. Product specifications Using Bixby „ Speak into the microphone on your Samsung Smart Remote to control your TV. NOTE • This function may not be supported depending on the model or geographical area. • The supported language may differ depending on the geographical area.

  • Page 34: The Samsung Smart Remote

    About the Buttons on the Samsung Smart Remote • The images, buttons, and functions of the Samsung Smart Remote may differ depending on the model. The images, buttons, and functions of the Samsung Smart Remote may differ depending on the model.
  • Page 35 Samsung Smart Remote. The body will pop out slightly from the body button at the top rear of the Samsung Smart Remote. The body will pop out slightly from the body cover. 2. Turn the remote over, and then slide the body of the remote upwards until the battery compartment is revealed.

  • Page 36: Using The Tv Controller

    Control Stick The screen may dim if the protective film on the SAMSUNG logo or the bottom of the TV is not detached. Please The screen may dim if the protective film on the SAMSUNG logo or the bottom of the TV is not detached. Please •...

  • Page 37: Rear View & One Connect

    2. Product specifications 2-5-5. Rear View & One Connect The TV turns off when the One Invisible Connection cable is disconnected, and turns on when it is connected. The TV turns off when the One Invisible Connection cable is disconnected, and turns on when it is connected.

  • Page 38: Hdmi Uhd Color

    2. Product specifications 2-6. HDMI UHD Color Viewing UHD videos „ • Settings General External Device Manager HDMI UHD Color £ £ £ £ If an external UHD player is connected to the TV, use the HDMI UHD Color function to convert the TV's HDMI connector to a mode optimized for the UHD 50P/60P signals.
  • Page 39 2. Product specifications 2-7. Supported Formats Supported external subtitles „ Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Supported internal subtitles „...
  • Page 40 2. Product specifications Supported music formats and codecs „ File extension Format Codec Note *.mp3 MPEG MPEG1 Audio Layer 3 *.m4a *.mpa MPEG4 *.aac *.flac FLAC FLAC Supports up to 2 channels *.ogg Vorbis Supports up to 2 channels WMA is supported up to 10 Pro 5.1 channels, M2 profile. *.wma WMA1, WMA lossless / Voice are not supported.

  • Page 41: Troubleshooting

    4. Troubleshooting 4. Troubleshooting 4-1. Diagnostic Methods (Flashing Symptom Codes) After TV is "COLD BOOTED" (AC Power Re-Cycled), Flashing symptom codes will operate and show the defect block with number of LED flash. Place a mirror or phone directly under Standby LED to observe flashing. Defect type and Number of LED flash „...
  • Page 42 4. Troubleshooting How to COLD BOOT the TV „ Unplug and re-plug in the power cord. While TV is on, Press & Hold Power Button of TV remote for 4 seconds. TV will turn off and on by itself. • When wrong OCB is connected to TV and power consumption is different, an error message will display.

  • Page 43: Function Control Operation Test

    4. Troubleshooting 4-2. Function Control Operation Test <To CN1501 Main Board> <Standby LED Status> <5 Function Switch> CN1501 (FUNCTION & IR) IR_GND A3.3V_PW SENSOR_SCL_I2C SENSOR_SDA_I2C KEY_INPUT1 KEY_INPUT2 LED_STB_OUT FUNCTION/IR Control Test „ Place TV in Power Standby : Check Status. LED is OFF LED 1.7Vdc (pin 8) and VCC for 3.3Vdc (pin 3) •...

  • Page 44: Power

    4. Troubleshooting 4-3. Power 4-3-1. TV POWER STANDBY • 65 / 75 inches : LD/SMPS A CN9003A CNM803B CNM803A Main Connector (POWER) CNM803A (MAIN Connector) B-GND B-GND B350V B350V VAMP B13V VAMP B13V VAMP B13V A13V PS_ON 20 POWER_LOW Fault 5.5V CN9003A (LD/SMPS A Connector) SEAMLESS...
  • Page 45 4. Troubleshooting TV in Standby Check Standby LED Indicator If Not Lit: Check One Connect Box is Powered. • If OK Check OCB Cable to TV (Miss Connections or damaged cable) • If OK Check A13V CNM803A Pin 17 on TV LD/ SMPS A •...

  • Page 46: Tv Power On Sequence

    4. Troubleshooting 4-3-2. TV POWER ON SEQUENCE • 65 / 75 inches : LD/SMPS A FUSE CNM803A Main Connector (POWER) VAMP / B13V 35Vdc LED Supply (ver. A) 18Vdc LED Supply (ver. B) CNM803A (MAIN Connector) B-GND B-GND B350V B350V VAMP B13V VAMP...
  • Page 47 4. Troubleshooting Power TV On Check A13V pin 17 (Supplied by One Connect Box) • If missing check One Connect Operation & Cables to the TV Check PS_ON pin 19 0.2Vdc (when off) changes to 3.3Vdc (on) NOTE • Will stay On for short time when powered off. If PS_ON Error (won’t change or missing voltages) Check &...

  • Page 48: One Connect Power On Sequence

    4. Troubleshooting 4-3-3. One Connect POWER ON SEQUENCE • 65 / 75 inches : One Connect SMPS CNM803 CNM803 (POWER) IR_SMPS FAIL COUNT PS_ON POWER_LOW A13V A13V A13V A13V B350V B350V B_GND B_GND Power On Connect OCB to TV & Place in Power Standby Check A13V for 12.8Vdc on pins...

  • Page 49: Ocb Self Power Supply

    4. Troubleshooting 4-3-4. OCB Self Power Supply • 65 / 75 inches : One Connect SMPS CNM803 CNM803 (POWER) IR_SMPS FAIL COUNT PS_ON POWER_LOW A13V A13V A13V A13V B350V B350V B_GND B_GND Remove AC Power to the OCB & Remove Cover (follow Disassembly Procedure). Connect Discharge Tool across leads of each large Capacitors to remove its charge.
  • Page 50 4. Troubleshooting IF TEST CABLE IS NOT AVAILABLE „ • Perform steps 1 through 3. Check A13V for 12.8Vdc at board locations Labeled A11.8V and GND (See the picture below.) 13Vdc Check B350 for approx 360Vdc at board test wire locations Labeled B332V and BGND (See the picture below.) 350Vdc 350Vdc GND 4-10...

  • Page 51: Backlight Dimming Control & Bl Supply Path

    4. Troubleshooting 4-3-5. BACKLIGHT Dimming Control & BL Supply Path • Over 400 Sections of BACKLIGHT Control • 65 / 75 inches LD/SMPS B <Example with panel ribbons removed from> LD/SMPS A LED Panel Connectors LD/SMPS A 35Vdc LED Supply CN9003A CNM803B CNM803A...

  • Page 52: Backlight

    4. Troubleshooting 4-3-6. BACKLIGHT • 65 / 75 inches : LD/SMPS A/B LD/SMPS B LD/SMPS A 35Vdc LED Supply 35Vdc LED Supply (ver. A) VAMP / B13V 18Vdc LED Supply (ver. B) CN9003B CNM803A LD/SMPS A Connector MAIN Connector 35Vdc (65") CN9003B (LD/SMPS A Connector) CONTACT SERIAL_DATA 4...
  • Page 53 4. Troubleshooting If TV Powers On but BACKLIGHTS OFF Check BLU_ON 0V (when Off) to 3.6Vdc (on) at CN9003B pin 11 • If no change replace TV Main Board or OC Box • If BLU_ON is OK Check B350Vdc Pins 5 , 6 with B-GND REF Pins CNM803A •...

  • Page 54: Backlight Quick Test

    4. Troubleshooting 4-3-7. Backlight Quick Test • One Connect Power Supply to TV SMPS CNM803 ONE CONNECT BOX CNM803A LD/SMPS A CNM803 (POWER) FAIL_COUNT IR_SMPS POWER_LOW PS_ON Backlight Test Cable A13V A13V A13V CNM803 CNM803 A13V A13V B350V B350V B350V B_GND B_GND ONE CONNECT BOX...
  • Page 55 4. Troubleshooting TV LD/SMPS A & LD/SMPS B „ Remove TV Back Cover (Follow Repair Preparation Procedure). Connect Discharge Tool across leads of each large Capacitors to remove its charge. Discharge Tool Remove Connector CNM803A on LD/SMPS A Board. Remove CN9003A on LD/SMPS B Board (Backlight Control).

  • Page 56: Video

    4. Troubleshooting 4-4. Video 4-4-1. ONE CONNECT Main Section „ Cable Video Operation • If No Video Check connection status of One Connect Cable Reconnect One Connect Cable both side (TV and OCL) • If NG: Replace One Connect Box / Cable (defective) TV MAIN (defective) 4-16...

  • Page 57: Main/T-Con Board

    4. Troubleshooting 4-4-2. MAIN/T-CON BOARD • Scaller & US Post of KANT-M2 Main CPU Section £ PRE FRC Main Section £ POST FRC Main Section £ T-CON Section Scaller & US Post of KANT-M2 Main CPU Section „ Customer Picture Test 1 Mute >...
  • Page 58 4. Troubleshooting POST FRC Main Section „ POST FRC (Factory Mode) Video Operation Generated at Post FRC in TV Main Board • If OK: Check/Replace defective TV Main Board • If Noisy: Mute £ 3 £ 6 £ 9 £ Mute T-CON Section „...

  • Page 59: Panel

    4. Troubleshooting 4-4-3. PANEL If Noisy Video: Soc T-CON Pattern in Factory Mode • Use type of Noise observed (Bars, single lines, video distortion, etc to help.) • If noise is only on one half of screen check / swap panel cables. •...

  • Page 60: Check Test Patterns

    4. Troubleshooting 4-4-4. Check Test Patterns • ENTER : Factory mode Test Pattern £ £ Main Board KANT-M2s Scaler Pattern / US Post Pattern FRC Pre Test Pattern FRC Post Test Pattern T-CON SoC TCON Test Pattern [Factory Mode] Verify " Scaler Pattern"...

  • Page 61: Audio

    4. Troubleshooting 4-5. Audio • £ £ Source (One Connect) One Connect/TV Main Board Speakers Source (One Connect) „ • No TV Sound Menu £ Audio £ Speaker Settings set to TV Speaker • Noisy / Distorted TV Audio Customer Menu £...

  • Page 62: Network

    4. Troubleshooting 4-6. Network <TV> <Router> <Internet> TV to Router " Failure" „ Check Network Status Check Network Status (TV Router Internet) Wired & Wireless MAC Address in Customer Support Menu. • No Wired MAC Address : Replace Main Board. •...

  • Page 63: Smart Hub

    Samsung Apps „ • If it Fails: Reset Smart Hub. Samsung Apps load correctly. Perform " Apps Reset" in Factory Mode. Go to Smart Hub and complete Terms of Agreement and set up information. Samsung Apps load correctly. Before selecting an App, allow Apps to load or failure wilre-occur.
  • Page 64 4. Troubleshooting For Netflix Operation/Connection Issues: Check Certificate & Netflix ESN Status in Factory Mode. • If Certificate and ESN exists, " CO", "NfO", change the 8.8.8.8 • If Certificate is missing, " C/" replace the TV’s Main Board. • If ESN number is missing: NF/ do not replace the Main Board.

  • Page 65: Bluetooth / Wifi Module

    4. Troubleshooting 4-8. Bluetooth / WiFi Module Pin 1 Pin 16 Pin Description „ Pins Name Interface Description Standby Power ON BT_RESET Digital BT Block Reset 3.3 Vdc 3.3 Vdc BT_POWER DET Digital BT power detect 3.3 Vdc BT_WAKE_UP Digital BT host wake up 3.3 Vdc 3.3 Vdc...
  • Page 66 4. Troubleshooting About This TV < - Wired MAC Address : xx:xx:xx:xx:xx:xx Missing or Error : Replace Main Board. - Wireless MAC Address : xx:xx:xx:xx:xx:xx - Bluetooth Address : xx:xx:xx:xx:xx:xx Go to Menu Support About This TV £ £ Wireless MAC Address Bluetooth Address •...

  • Page 67: Replacing Main Board

    4. Troubleshooting 4-9. Replacing Main Board When replacing Main Board, certain values needs to be manually input in Factory menu to complete the replacement. Steps to Replace Main Board „ Enter Factory Menu (Use Factory Remote only). • Power TV on : Select TV Source Info/Factory Option...
  • Page 68 4. Troubleshooting SW Model • Check Label Rating of the TV(located on the Rear Cover). SW Model is digits after "/" in Version No. Choose same SW Model code from the list. Home Updates Exit Factory Reset Type 65A1MU9TN Local Set SW Model QNQ9F BOM Model...

  • Page 69: Factory Mode

    4-10. Factory Mode Setting TV into Factory Mode „ Factory Remote Power TV ON. Select TV Source. Info → Factory. MENU for return. AA81-00243A Samsung IR Remote TV Power Standby. Press as follows. • Remote Button NTSC MUTE POWER INFO MENU MUTE...
  • Page 70 4. Troubleshooting First Screen Appearing in Factory Mode • Ex. Sample Model 4-30...
  • Page 71 Option : 65A1MU9TN,US,9FNA,NONE DTCP : Not Supported (X) FRC-[KANT-M2 xxx][120Hz][HW:0x0F] DIMMING-[EDGE-xx1][03] TCON Version:[Kant-M2] FW[xxxx] DATA[xxxx] Model : QN65Q9FNAF Wired MAC Success Wired MAC SUCCESS Wireless MAC Success Wireless MAC SUCCESS WIFI Version : x.x.xx.xxx.xxx.xxxxxx CO Status CO NfO WO MO D/ HX P/ AO O S/ N/ RO SC/ SiO(P) NS// ("O"...
  • Page 72 4. Troubleshooting £ Test Patterns „ Main Board KANT-M2s Scaler Pattern / US Post Pattern FRC Pre Test Pattern FRC Post Test Pattern T-CON SoC TCON Test Pattern [Factory Mode] Verify " Scaler Pattern" and "US Post Pattern". Scaler Pattern Verify "...
  • Page 73 4. Troubleshooting £ Info £ ER Count „ • WD Count : Watch Dog (Hardware related issue). • AR Count : Auto Reset (software (i.e. Apps) related. important Error Count Status Screen. • Verify each item listed. 4-33...
  • Page 74 4. Troubleshooting Factory Mode £ Control £ EDID „ Remove ALL HDMI connections. Factory Mode → Control → EDID. (→ Enter Key) Option EDID Control Sub Option Debug Hotel Option Shop Option ADC/WB Asia Option Advanced Sound Select EDID/OFF to ON. (→ Right Arrow Key) EDID ON/OFF Select EDID WRITE ALL.

  • Page 75: Factory Mode Adjustments

    4. Troubleshooting 4-11. Factory Mode Adjustments 4-11-1. Entering Factory Mode To enter [ Service Mode] press the remote-control keys in this sequence : With Consumer Remote (IR Remote) Remote Button : NTSC POWER OFF MUTE POWER ON POWER OFF INFO MENU MUTE POWER ON...

  • Page 76: Detail Factory Option

    4. Troubleshooting 4-11-2. Detail Factory Option NOTE If you replace the main board with new one, please change the factory option as well. The options you must change are "Type". QN65Q9FNAFXZA „ Ver. A • PANEL / lD/SMPS / MAIN / Assy One Connetor Information Side Version FA02 PANEL...
  • Page 77 4. Troubleshooting QN75Q9FNAFXZA „ Ver. A • PANEL / lD/SMPS / MAIN / Assy One Connetor Information Side Version AA01 PANEL LD/SMPS Vendor Vendor HANSOE Vendor HANSOE Code Spec Type Code Spec Code Spec BN95-04696C CY-TN075FLAV4V/H 75L1MU9TN BN44-00945A L75S9NAQ_NHS BN44-00946A L75S9NBQ_NHS MAIN Assy One Connetor ASSY CHASSIS...

  • Page 78: Factory Data

    4. Troubleshooting 4-11-3. Factory Data Option „ Factory Menu Name Data Range Factory Reset Type 65" 65L1MU9TN; 65A1MU9TN 75" 75L1MU9TN Local set SW Model QNQ9F BOM Model 9FNA TUNER S_T2C NTSC,ATSC Ch Table NONE MRT Option Engineer Option Control „ Factory Menu Name Data Range...
  • Page 79 4. Troubleshooting Factory Menu Name Data Range LMF LEAVE THRESHOLD LMF TRIM THRESHOLD LMF TERM THRESHOLD FAnet Thread CI CPLD Version ACM_MC UNIQUE TRIPLET T-CON Device KANT-M2 SPI Protection FKP Server Type Default Preloading Support Multitasking Support Browser preloading Support FULL EXT IR Boot Support APP BOOTING SUPPORT...
  • Page 80 4. Troubleshooting Factory Menu Name Data Range Game Motion Demo Asia Option Mono Last Memory SOUND • High Devi If the broadcast signal is not good, TV will complement the characteristics of the signal (most use when weak signal comes from the growing area countries) •...
  • Page 81 4. Troubleshooting Debug „ Factory Menu Name Data Range Spread Spectrum MAIN DDR SSC ON OFF MAIN DDR SSC Value MAIN Vx1 SSC ON/OFF MAIN Vx1 SSC Value TCON-B DDR SSC ON/OFF TCON-B DDR SSC Period TCON-B DDR SSC Modulation MAIN USIT SSC ON/OFF BYPASS MAIN USIT SSC MF...
  • Page 82 4. Troubleshooting Factory Menu Name Data Range Panel S/N 3 [Invalid UTF-8] Panel S/N 4 [Invalid UTF-8] MPEG Margin H.264 Margin Voice Debug Power Management Cert Option Waiting RM_BIST_DTV RM_BIST_ATV RM_BIST_CABLE Stress Mode Log Analyzer Error Popup On/Off DeadLock KILL CES Option CES Convergence Option CES ATSC 3_0...
  • Page 83 4. Troubleshooting „ Factory Menu Name Data Range • Self Test(for HW) the Output of test pattern from each IC Info Reset Apps Reset SVC Reset SPI Flash Reset Data Sync Reset Factory Data Reset OPTION_HDMI HOT PLUG DURATION 600ms HDMI FLT CNT SIG HDMI FLT CNT LOS HDMI MUTE TIME...
  • Page 84 4. Troubleshooting Factory Menu Name Data Range SOC TCON2 Pattern Level SOC TCON3 Pattern SOC TCON3 Pattern Level Upgrade T-CON DATA UPGRADE T-CON FW UPGRADE T-CON CheckSum T-CON2 DATA UPGRADE T-CON2 FW UPGRADE T-CON2 CheckSum PANEL EEPROM UPGRADE PANEL FLASH UPGRADE Logic Usb D/L •...
  • Page 85 4. Troubleshooting Factory Menu Name Data Range ATV IF AGC SPEED Upgrade UHD OSD Test Main USB Path JackP USB Path Apps Update Picture Direct Source Banner Hide Auto Detection Group V APP KantS Cutoff PEQ Restart No SVC Panel ORIGINAL Serial number Writing S/N...
  • Page 86 4. Troubleshooting Factory Menu Name Data Range White Balance R-Offset G-Offset B-Offset R-Gain G-Gain B-Gain WB-W2_R_Offset WB_W2_B_Offset WB_W2_R_Gain WB_W2_B_Gain WB_N_R_Offset WB_N_B_Offset WB_N_R_Gain WB_N_B_Gain MGA On/Off R1_Gain G1_Gain B1_Gain R2_Gain G2_Gain B2_Gain R3_Gain G3_Gain B3_Gain R4_Gain G4_Gain B4_Gain R5_Gain G5_Gain B5_Gain R6_Gain G6_Gain B6_Gain...
  • Page 87 4. Troubleshooting Factory Menu Name Data Range R8_Gain G8_Gain B8_Gain R9_Gain G9_Gain B9_Gain R10_Gain G10_Gain B10_Gain SPI White Balance SPI White Balance On/Off SPI R-Offset SPI G-Offset SPI B-Offset SPI R-Gain SPI G-Gain SPI B-Gain SPI N Rgain SPI N Bgain SPI N Roffset SPI N Boffset SPI W2 Rgain...

  • Page 88: Rs-232C

    4. Troubleshooting 4-12. RS-232C • RS232C Control Port : COM#(Serial) Bit rate : 115200 Data Bit : 8 bit Parity : None Stop Bits : 1 Flow Control : None • Description of RS232C Pin# Name Full Name Pin# Name Full Name Pin# Name Full Name...

  • Page 89: Av Control Tabe

    4. Troubleshooting 4-13. AV Control Tabe Control Item Cmd1 Cmd2 Cmd3 Value General Power Power 0x00 0x00 0x00 0x00 0x01 0x02 Volume Direct 0x01 0x00 0x00 (0~100) 0x01 0x00 Down 0x02 0x00 Mute 0x02 0x00 0x00 0x00 Direct 0x04 Continuous 0x03 0x00 0x01...
  • Page 90 4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE BackLight(CellLight) 0~20 0x01 0x00 (0~20) Contrast 0~100 0x02 0x00 (0~100) Brightness 0~100 0x03 0x00 (0~100) Sharpness 0~100 0x04 0x00 (0~100) Color 0~10 0x05 0x00 (0~100) Tint 0x06 0x00 (0~100) Advanced Settings Black Tone 0x07 0x00...
  • Page 91 4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE Advanced Settings Color Space Custom Cyan 0x04 Color Magenta 0x05 Color Space Custom 0~100 0x13 0~100 Color Red Value Color Space Custom 0~100 0x14 0~100 Color Green Value Color Space Custom 0~100 0x15 0~100...
  • Page 92 4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE Film Mode Auto2 0x02 Cinema Smooth 0x03 Auto Motion Plus 0x06 0x00 Clear 0x01 Standard 0x02 Smooth 0x03 Custom 0x04 Blur Reduction 0x0b 0x01 value Judder Reduction 0x02 value LED Clear Motion 0x03 0x00 LED Clear Motion...
  • Page 93 4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE Screen Adjustment Position Position3 0x02 Position4 0x03 Reset Picture Reset Picture 0x0d 0x0b 0x00 0x00 3D Mode 0x0e 0x0c 0x00 0x00 2D->3D 0x01 Side By Side 0x02 Top Bottom 0x03 Line By Line 0x04 Vertical Line 0x05...
  • Page 94 4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE Sound_Select_ 0x01 Channel_Up 0x05 0x00 Channel_Down 0x01 Sound Sound Mode Standard 0x0c 0x00 0x00 0x00 Music 0x01 Movie 0x02 Clear Voice 0x03 Amplify 0x04 Equalizer Balance 0x01 0x00 (0~20) 100hz 0x01 (0~20) 300hz 0x02...
  • Page 95 4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value Sound TV Installation Type Stand 0x0c 0x00 0x00 Wallmount 0x01 Audio Delay Dealy Value (0~250) 0~250 0x0d 0x00 (0x00~0xFA) Key Generation *Refer for 0x0d 0x00 0x00 Table Show/Hide Control Show 0x0e 0x00 0x00 0x00 Hide...

  • Page 96: Updating The Tv's Software

    £ £ £ After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update. • To update using a USB flash drive, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder.

  • Page 97: Wiring Diagram

    5. Wiring Diagram 5. Wiring Diagram 5-1. Wiring Diagram • 65 / 75 inches_ Wiring Diagram LD/SMPS B CN9003A CNM803B CNM803A CNM803A CNM803B LD/SMPS A CN9003A CN1221_SPI CN1403 CN201 TV Board ACN01_B CN200 CN1300 CN1301_UT CN1501 SPEAKER R SPEAKER L LOGO BT/WIFI Func on...
  • Page 98 5. Wiring Diagram • 75 inches_inner...
  • Page 99 5. Wiring Diagram Cables „ • 65 / 75 inches LD/SMPS B CN9003A CNM803B CNM803A CNM803A CNM803B LD/SMPS A CN9003A CN1221_SPI CN1403 CN201 TV Board ACN01_B CN200 CN1300 CN1301_UT CN1501 SPEAKER R SPEAKER L LOGO BT/WIFI Func on ONE CONNECT Cable Infomation „...
  • Page 100 5. Wiring Diagram Part Name & Connection Part Spec Code No. 65" BN39-02397A LEAD CONNECTOR-DIMMING 16P/L800 LD/SMPS A - LD/SMPS B 75" BN39-02397A 26P/L750 65" BN39-02405B LEAD CONNECTOR-POWER LD/SMPS A - LD/SMPS B 26P/L850 75" BN39-02405C 65" BN39-02409A LEAD CONNECTOR-POWER 20P/L120 OC Main-OC Power 75"...

  • Page 101: Connector

    5. Wiring Diagram 5-2. Connector 5-2-1. Main Board • 65 / 75 inches CN1221_SPI (DIMMING) CN201 (POWER) CN1403 (BT/WIFI) CN200 ACN01_B (AMP) (OC CONNECTOR) CN1300 CN1501 CN1301_UT (USI-T LEFT) (FUNCTION & IR) (USI-T RIGHT) Main Board Pin Map „ CN201 (POWER) ACN01_B (AMP) PWM_1WIRE PWM_DIMMING_OUT1...
  • Page 102 5. Wiring Diagram CN200 (OC CONNECTOR) CN1221_SPI (DIMMING) SERDES_RX_L1- PWM_DIMMING_ SERDES_RX_L1+ OUT12_SDATA SERDES_TX_L1+ SERDES_TX_L1- PWM_DIMMING_ PWM_DIMMING_OUT10_ OCL_M_RXCLK-_HDMI OUT11_SSTT SCLK OCL_M_RXCLK+_HDMI 10 PWM_DIMMING_OUT9_ VSYNC OCL_M_RX0-_HDMI OCL_M_RX0+_HDMI OVD_ONOFF_LD_ OCL_M_RX1-_HDMI SDA_I2C OCL_M_RX1+_HDMI B5V_PW OCL_M_RX2-_HDMI OCL_M_RX2+_HDMI 14 OVD_LEVEL_LD_SCL_I2C PWM_DIMMING_OUT8_ SEAMLESS CABLE_DETECT A3.3V_PW IMON SIGNAL_DETECT B3.3V_PW 350V_DGND A13V_PW...
  • Page 103 5. Wiring Diagram CN1300 (USI-T LEFT) DEMURA_SSPHOLD_ FB_TRDY_1 DGND DGND DGND DEMURA_SSPWP_SPI TX_CH3_A+_USIT TX_CH7_A+_USIT PANEL_3.3V_PW 27 DEMURA_SSPRXD_SPI 51 TX_CH3_A-_USIT TX_CH7_A-_USIT PANEL_3.3V_PW 28 DEMURA_SSPTXD_SPI 52 DGND DGND FB_VCOM1_2_CELL 29 DEMURA_SSPFRM_SPI 53 TX_CH3_B+_USIT TX_CH7_B+_USIT VCOM1_CELL SFC2 TX_CH3_B-_USIT TX_CH7_B-_USIT VCOM2_CELL DGND DGND DGND VCOM3_CELL TX_CH0_A+_USIT TX_CH4_A+_USIT...
  • Page 104 5. Wiring Diagram CN1301_UT (USI-T RIGHT) FB_TRDY_2 DGND DGND ST_GOA TX_CH8_B+_USIT TX_CH12_B+_USIT LC1_VGP1_GOA AVDD_17V_PW TX_CH8_B-_USIT TX_CH12_B-_USIT STVP1_GOA AVDD_17V_PW DGND DGND CKVB4_GOA AVDD_17V_PW TX_CH9_A+_USIT TX_CH13_A+_USIT CKVB3_GOA AVDD_17V_PW TX_CH9_A-_USIT TX_CH13_A-_USIT CKVB2_GOA UH_CELL DGND DGND CKVB1_GOA UL_CELL TX_CH9_B+_USIT TX_CH13_B+_USIT CKV4_GOA HAVDD_8.5V_PW TX_CH9_B-_USIT TX_CH13_B-_USIT CKV3_GOA LH_CELL DGND...

  • Page 105: Ld/Smps Board

    5. Wiring Diagram 5-2-2. LD/SMPS Board • 65 inches - LD/SMPS A To LD/SMPS Board CN9003A CNM803B CNM803A To Main Board CN9005 CN9004 CN9003 CN9002 CN9001 • 65 inches - LD/SMPS B CN9001 CN9002 CN9003 CN9004 CN9005 CNM803A To LD/SMPS Board CN9003B To Main Board CN9003A...
  • Page 106 5. Wiring Diagram • 75 inches - LD/SMPS A To LD/SMPS Board CN9003A CNM803B CNM803A To Main Board CN9005 CN9004 CN9003 CN9002 CN9001 • 75 inches - LD/SMPS B CN9001 CN9002 CN9003 CN9004 CN9005 CNM803A To LD/SMPS Board CN9003B To Main Board CN9003A 5-10...
  • Page 107 5. Wiring Diagram LD/SMPS Board Pin Map „ CNM803A CN9003B (LD/SMPS B) B-GND B-GND CONTACT SERIAL_DATA B350V B350V SERIAL_STT SERIAL_UHR TEST_LD VSYNC_IN SDA_LED VAMP B13V BLU_ON/OFF TEST_SD VAMP B13V SCL_LED VAMP B13V SEAMLESS A13V CN9001/CN9002/CN9003/CN9004/CN9005 PS_ON POWER_LOW Fault 5.5V CN9003A SEAMLESS SCL_LED BLU_ON/OFF...

  • Page 108: One Connect Board

    5. Wiring Diagram 5-2-3. One Connect Board • 65 / 75 inches CN201_NQ9S (POWER) CN501 (USB1) CN502 (USB2) CN500 (USB3) TU1001_US CN602_LAN CN800_H2 CN900_H4 (TUNER) (LAN) (HDMI2_DVI) (HDMI4) CN603_RS OP700 CN801_H1 CN802_H3 CN301 (EX-LINK) (OPTICAL) (HDMI1_STB) (HDMI3) (SERDES) One Connect Board Pin Map „...
  • Page 109 5. Wiring Diagram CN802_H3 (HDMI3) CN201_NQ9S (POWER) HDMI3_RX2+_HDMI B350V_GND_TP B350V_GND HDMI3_RX2-_HDMI HDMI3_RX1+_HDMI HDMI3_RX1-_HDMI B350V_PW B350V_PW HDMI3_RX0+_HDMI HDMI3_RX0-_HDMI HDMI3_RXC+_HDMI HDMI3_RXC-_HDMI A13V_PW A13V_PW N.C. A13V_PW A13V_PW HDMI3_SCL_DDC HDMI3_SDA_DDC HDMI3_CABLE_DET HDMI3_5V_PW SW_POWER_350V SW_POWER_OCL HDMI3_HPD IR_SMPS 20 SMPS_FET_FAIL_DETECT CN900_H4 (HDMI4) HDMI4_RX2+_HDMI HDMI4_RX2-_HDMI HDMI4_RX1+_HDMI HDMI4_RX1-_HDMI HDMI4_RX0+_HDMI HDMI4_RX0-_HDMI HDMI4_RXC+_HDMI...

  • Page 110: One Connect Power Supply Board

    5. Wiring Diagram 5-2-4. One Connect Power Supply Board • 65 / 75 inches CNM803 (POWER) One Connect Power Supply Board Pin Map „ CNM803 (POWER) IR_SMPS FAIL COUNT PS_ON POWER_LOW A13V A13V A13V A13V B350V B350V B_GND B_GND 5-14...

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