Troubleshooting - LG Signature OLED97M3PUA Manual

Troubleshooting

• If you notice any of the problems below while using the product, please check again. It may not be a fault.
• Before contacting the LG Electronics Service Center, press the
model name and serial number. You will be able to receive faster assistance.
Power and Screen
The product does not turn on.
The product turns off suddenly.
Dots on the screen.
Zero Connect Box Connection
A power connection image appears on
the screen.
A Zero Connect Box connection image
appears on the screen.
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button on the remote control three times in TV/HDMI input mode to check the product
» Is the power cord plugged in properly?
Check if the power cord is plugged properly into the product and socket.
» Is there a problem with the socket?
Plug the power plug of another device into the socket where the product was plugged in to check if the
socket is functioning properly.
» Is the sleep timer set?
→ [ ] → [General] → [System] → [Time & Timer] → [Timers] → Set [Sleep Timer] / [Power Off
Time] to [Off] / [Off].
» Check if the external devices are working together.
Stop using the external devices you are using together and check if the TV is working normally.
» Did the auto-off feature work?
This product is equipped with an auto-off function that automatically turns off the power if the remote
control is not used for 15 minutes without an input signal.
» Do you see white dots, bright dots, dark dots, or flickering dots on the screen?
This product is an advanced product containing millions of pixels. You may see flickering dots of about
1/1,000,000 (1 PPM). These are not considered product defects or malfunctions.
• White Dots: dots that appear bright,
• Bright Dots: dots that appear brighter than normal image
• Dark Dots: dots which part of a letter or an object is invisible or blurry
• Flickering Dots: Dots that flicker
» Is the Zero Connect Box connected properly?
Ensure that the Zero Connect Box power cord is plugged firmly into the socket.
» Are there any objects interfering with the wireless signal transmission?
Clear any objects between the TV screen and the Zero Connect Box.
» Is the wireless signal from the Zero Connect Box properly oriented?
Adjust the dial and sliding box on top of the Zero Connect Box according to the recommended installation
method for each location of the Zero Connect Box.