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Troubleshooting
Problem
The mouse pointer
moves erratically
Fingerprint Sensor
Problem
Reading of the
fingerprint was not
successful.
The fingerprint cannot
be read due to injuries
to the finger.
USB device
Refer also to your USB device's documentation.
Problem
USB device does not
work
10-14
Procedure
The mouse might be dirty. Refer to your mouse
documentation for instructions on cleaning.
If problems persist, contact your dealer.
Procedure
Please try again using the correct posture. Align
your fingertip with the sensor as shown in the
drawing and Swipe. Refer to
Fingerprint Sensor
Basics.
Try the recognition process again using another
enrolled finger.
Try the recognition process again using another
enrolled finger.
If fingerprints from all the enrolled fingers cannot
be read, please logon by using the keyboard to
input the password for the time being.
If problems persist, contact your dealer.
Procedure
Check for a firm cable connection between the
USB ports on the computer and the USB device.
Make sure the USB device drivers are properly
installed. Refer to your Windows XP
documentation for information on checking the
drivers.
If you are using an operating system that does
not support USB, you can still use a USB mouse
and/or USB keyboard. If these devices do not
work, make sure the USB KB/Mouse Legacy
Emulation item in HW Setup is set to Enabled.
If problems persist, contact your dealer.
Using the
in Chapter 4,
Operating
User's Manual
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