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Troubleshooting
Symptom
The images are not
refreshed
The images are
not refreshed
satisfactorily or
they are not displayed
H.264 images are not
displayed
(continued)
Cause and remedial action
● ● The images may not be refreshed or other trouble may occur with
some web browsers or their version which is being used.
● ● Image display may be suspended if the network is congested or
the unit is being accessed excessively.
● ● When the IP video settings of the unit have been changed, the
display of the images may be suspended temporarily.
Check the status of access to the unit including the multi-screen
displays, and stop any access which can be suspended.
Then take one of the following steps.
[When using Windows]
Press the [F5] key on the keyboard of the personal computer to
request that the settings be acquired.
[When using Mac OS X]
Press the [Command] + [R] keys on the keyboard of the personal
computer to request that the settings be acquired.
[When using a mobile terminal]
Refresh the screen by, for instance, pressing the [Refresh] button
of the web browser to request that the settings be acquired.
● ● Follow the steps below to delete the temporary Internet files
(Cache).
[When using Windows]
A In Internet Explorer, select [Tools] [Internet Options].
B Click the [General] tab, and click the [Delete...] button in
"Browsing history".
C In the [Delete Browsing History] dialog box, set the check box of
[Temporary Internet files] to ON, and click the [Delete] button.
D Click the [OK] button.
[When using Mac OS X]
A In Safari, select [Safari] [Empty Cache...].
B Click the [Empty] button in "Are you sure you want to empty the
cache?" pop-up.
● ● Reset the Wi-Fi by taking the following steps.
[When using a mobile terminal (iOS)]
Select [Settings] icon [General] [Reset].
Execute [Reset Network Settings], and then establish the new
Wi-Fi setting.
● ● The unit's ports may be filtered by the firewall or other function of
the anti-virus software.
Change the HTTP port number of the unit to a port number which
will not be filtered.
● ● The H.264 images are not displayed if the "Network Camera
View 4" plug-in viewer software has been deleted in an
environment where the "Network Camera View 3" plug-in viewer
software was installed.
In a case like this, first delete "Network Camera View 3", and then
install "Network Camera View 4".
● ● Have the camera and personal computer been connected via the
internet?
Select "On" as the "Internet mode" setting.
Reference
pages
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<Operations and
Settings>
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