Table of Contents
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Troubleshooting
Symptom
No focusing in the
night mode
No images are output
in the 1080/59.94p
format
The images appear
jerky when the
1080/29.97PsF format
is selected
Ring-shaped
reflections appear
in the four corners of
the images
Something is wrong
with the coloring of
the pictures
The pictures are too
light or too dark
The images are in
black and white
The auto white
balance adjustment
(AWB) does not work
The screen is
excessively bright
in the night mode
The iris cannot be
operated in the night
mode
48
(continued)
Cause and remedial action
● ● Are you shooting in visible light?
The focusing position differs between visible light conditions and
infrared conditions due to the difference in the index of refraction.
It is assumed with this unit that the infrared light has a wavelength
in the vicinity of 900 mm (35-7/16 inches) when the night mode is
used. Focus manually as required.
● ● Is the model AW-HE60S being used?
1080/59.94p video signals cannot be used with the model
AW-HE60S. Use the model AW-HE60H instead.
● ● Has "59.94p" been selected as the Format setting?
Select the Format setting after completing the upgrade.
● ● Operation is problem-free.
What happens with the PsF (progressive segmented frame)
system is that the same images as the progressive system are
output by recording the same images in field 1 and field 2 so that
the resulting images may appear somewhat jerky.
● ● These are caused by the reflections of the light between the lens
and the cover in front of the lens. Find a way of optimizing the
position of the lighting relative to the position of the unit, and
install and use the unit in a location where the reflections will not
occur.
● ● Activate the ATW (Auto tracking white adjustment) function.
● ● In some situations, the proper colors may not be reproduced
using the ATW function.
In cases like this, proceed with the white balance adjustment.
● ● Either select the auto setting for the iris or select the manual
setting and adjust the iris manually.
● ● The pictures may be dark if the analog video signal cables are too
long because this will cause signal attenuation.
● ● Is the night mode established?
In the night mode, the images are output in black and white.
● ● Is the night mode established?
The auto white balance adjustment (AWB) cannot be used in the
night mode.
● ● In the night mode, the iris is set to open as a measure to prevent
video spying. Adjust the brightness at the light source.
Reference
pages
<Operations and
Settings>
P.16
–––
<Operations and
Settings>
P.47, P.80
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–––
<Operations and
Settings>
P.25
<Operations and
Settings>
P.23 to 26
<Operations and
Settings>
P.17
–––
<Operations and
Settings>
P.41, P.44, P.74
<Operations and
Settings>
P.23 to 25,
P.41, P.44, P.74
<Operations and
Settings>
P.41, P.44, P.74
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