Dell Vostro 3491 Service Manual
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Dell Vostro 3491 Service Manual

Dell Vostro 3491 Service Manual

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Dell Vostro 3491
Service Manual
Regulatory Model: P89G
Regulatory Type: P89G007

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Summary of Contents for Dell Vostro 3491

  • Page 1 Dell Vostro 3491 Service Manual Regulatory Model: P89G Regulatory Type: P89G007...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer......................6 Safety instructions.................................6 Before working inside your computer........................... 6 Electrostatic discharge—ESD protection........................7 ESD field service kit ................................ 7 Transporting sensitive components..........................8 After working inside your computer..........................8 2 Removing and installing components..................... 9 Recommended tools................................9 Screw list....................................
  • Page 4 Removing the heatsink - discrete..........................34 Installing the heatsink - discrete..........................35 Speakers....................................36 Removing the speakers..............................36 Installing the speakers..............................38 IO board....................................39 Removing the IO board..............................39 Installing the IO board..............................41 Touchpad....................................42 Removing the touch pad assembly..........................42 Installing the touch pad assembly..........................44 Display assembly..................................46 Removing the display assembly...........................
  • Page 5 Enhanced Pre-Boot System Assessment (ePSA) diagnostics..................91 Running the ePSA diagnostics............................91 System diagnostic lights..............................91 Flashing BIOS (USB key)..............................92 Flashing the BIOS................................92 Backup media and recovery options..........................93 WiFi power cycle................................. 93 Flea power release................................93 5 Getting help..........................94 Contacting Dell..................................94 Contents...

  • Page 6: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 7: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 9: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document require the following tools: • Phillips #0 screwdriver • Phillips #1 screwdriver • Plastic scribe NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4. Screw list The table provides the list of screws that are used for securing different components.

  • Page 10: Secure Digital Card

    Component Screw type Quantity Screw image Power button with fingerprint M2x2 reader (optional) Solid-state drive M2x2 Solid-state drive M2x3 System board M2x4 Touchpad M2x2 Wireless-card bracket M2x3 Secure Digital Card Removing the Secure Digital card Prerequisites 1. Follow the procedure in Before working inside your computer Steps 1.

  • Page 11: Installing The Secure Digital Card

    Installing the Secure Digital card Steps Slide the secure digital into the slot until it clicks into place. Next steps 1. Follow the procedure in after working inside your computer Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer 2.
  • Page 12 3. Using a pry, remove the base cover from the system [3]. 4. Lift the base cover and remove it off the system [1]. Removing and installing components...

  • Page 13: Installing The Base Cover

    Installing the base cover Steps 1. Replace the base cover on the palmrest and keyboard assembly [1]. 2. Press the edges and sides of the base cover until it snaps into place. 3. Tighten the three captive screws and replace the six (M2.5x6) screws that secure the base cover to the palmrest and keyboard assembly [1, 2].

  • Page 14: Battery

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 15: Removing The Battery

    Removing the battery Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the base cover Steps 1. Disconnect the battery cable from the system board [1]. 2. Remove the four (M2x3) screws that secure the battery to the palmrest and keyboard assembly [2]. 3.

  • Page 16: Memory Modules

    Next steps 1. Replace the base cover 2. Replace the SD memory card 3. Follow the procedure in after working inside your computer Memory modules Removing the memory module Prerequisites 1. Follow the procedure in before working inside your computer 2.

  • Page 17: Installing The Memory Module

    Installing the memory module Steps 1. Align the notch on the memory module with the tab on the memory module slot and slide the memory module firmly into the slot at an angle [1]. 2. Press the memory module down until the clips secure it [2]. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 18: Wlan Card

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover 3. Replace the SD memory card 4. Follow the procedure in after working inside your computer WLAN card Removing the WLAN card Prerequisites 1.

  • Page 19: Installing The Wlan Card

    Installing the WLAN card About this task CAUTION: To avoid damage to the WLAN card, do not place any cables under it. Steps 1. Replace the WLAN card into the connector on the system board [1]. 2. Connect the WLAN cables to the connectors on the WLAN card [2]. 3.

  • Page 20: Solid-State Drive/Intel Optane (Optional)

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover 3. Replace the SD memory card 4. Follow the procedure in after working inside your computer Solid-state drive/Intel Optane (Optional) Removing the M.2 2230 Solid-state drive Prerequisites 1.

  • Page 21: Installing The M.2 2230 Solid-State Drive

    4. Turn the thermal plate over. 5. Remove the single (M2x2) screw that secures the solid-state drive to the thermal plate [1]. 6. Lift the solid-state drive off the thermal plate [2]. Installing the M.2 2230 Solid-state drive Steps 1. Place the solid-state drive into the thermal plate slot [1]. 2.
  • Page 22 3. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 4. Slide and insert the tab of the solid-state drive into the solid-state drive slot [1,2]. 5. Tighten the captive screw that secures the thermal plate to the palmrest and keyboard assembly [3]. 6.

  • Page 23: Removing The M.2 2280 Solid-State Drive Or Intel Optane Memory - Optional

    Removing the M.2 2280 Solid-state drive or Intel Optane memory - Optional Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the base cover 4. Disconnect the battery cable from the connector on the system board. Steps 1.

  • Page 24: Coin-Cell Battery

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover 3. Replace the SD memory card 4. Follow the procedure in after working inside your computer Coin-cell battery Removing the coin-cell Prerequisites 1.

  • Page 25: Installing The Coin-Cell Battery

    Installing the coin-cell battery Steps 1. With the positive-side facing up, insert the coin-cell battery into the battery socket on the I/O board [1]. 2. Press the battery until it clicks into place [2]. Removing and installing components...

  • Page 26: Hard Drive

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover 3. Replace the SD memory card 4. Follow the procedure in after working inside your computer Hard drive Removing the hard drive assembly Prerequisites 1.
  • Page 27 4. Disconnect the interposer from the hard drive. 5. Remove the four (M3x3) screws that secure the hard drive bracket to the hard drive [1]. 6. Lift the hard drive bracket off the hard drive [2]. Removing and installing components...

  • Page 28: Installing The Hard Drive Assembly

    Installing the hard drive assembly Steps 1. Align the screw holes on the hard drive bracket with the screw holes on the hard drive [1]. 2. Replace the four (M3x3) screws that secure the hard drive bracket to the hard drive [2]. 3.
  • Page 29 4. Align the screw holes on the hard drive assembly with the screw holes on the palmrest and keyboard assembly [1]. 5. Replace the four (M2x3) screws that secure the hard drive assembly to the palmrest and keyboard assembly [2]. 6.

  • Page 30: System Fan

    System fan Removing the system fan Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the base cover 4. Disconnect the battery cable from the connector on the system board. 5.

  • Page 31: Installing The System Fan

    Installing the system fan Steps 1. Align the screw holes on the fan with the screw holes on the palm rest and keyboard board assembly [1]. 2. Replace the two (M2x5) screws that secure the fan to the palm rest and keyboard board assembly [2]. Removing and installing components...
  • Page 32 3. Route the display cable through the routing guides on the fan [1]. 4. Connect the display cable and fan cable to the system board [2, 3]. Next steps 1. Replace the hard drive assembly 2. Replace the battery Removing and installing components...

  • Page 33: Heat Sink

    3. Replace the base cover 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer Heat sink Removing the heatsink - UMA Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3.

  • Page 34: Removing The Heatsink - Discrete

    2. In sequential order (as indicated on the heatsink), tighten the four captive screws that secure the heatsink to the system board [2]. Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the hard drive assembly 3.

  • Page 35: Installing The Heatsink - Discrete

    Installing the heatsink - discrete Steps 1. Place the heatsink on the system board and align the screw holes on the heatsink with the screw holes on the system board [1]. 2. Replace the three (M2x3) screws that secure the heatsink to the system board [2]. 3.

  • Page 36: Speakers

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover 3. Replace the SD memory card 4. Follow the procedure in after working inside your computer Speakers Removing the speakers Prerequisites 1.
  • Page 37 3. Lift the speakers, along with the cable, off the palm rest and keyboard assembly [3]. Removing and installing components...

  • Page 38: Installing The Speakers

    Installing the speakers About this task NOTE: If the rubber grommets are pushed out when removing the speakers, push them back in before replacing the speakers. Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm rest and keyboard assembly [1]. 2.

  • Page 39: Io Board

    Next steps 1. Replace the 2. Replace the battery 3. Replace the base cover 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer IO board Removing the IO board Prerequisites 1. Follow the procedure in before working inside your computer 2.
  • Page 40 4. Remove the two (M2x4) screws that secure the I/O board to the palm rest and keyboard assembly [1]. 5. Lift the I/O board, along with the cable, off the palm rest and keyboard assembly [2]. Removing and installing components...

  • Page 41: Installing The Io Board

    Installing the IO board Steps 1. Using the alignment posts, place the I/O board on the palm rest and keyboard assembly [1]. 2. Replace the two (M2x4) screws that secure the I/O board to the palm rest and keyboard assembly [2]. 3.

  • Page 42: Touchpad

    Next steps 1. Replace the speakers 2. Replace the battery 3. Replace the base cover 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer Touchpad Removing the touch pad assembly Prerequisites 1. Follow the procedure in before working inside your computer 2.
  • Page 43 3. Peel the tape that secures the touch pad to the palmrest and keyboard assembly [1]. 4. Open the latch and disconnect the touch pad cable from the system board [2]. 5. Remove the four (M2x2) screws that secure the touch pad to the palmrest and keyboard assembly [1]. 6.

  • Page 44: Installing The Touch Pad Assembly

    Installing the touch pad assembly About this task NOTE: Ensure that the touch pad is aligned with the guides available on the palm-rest and keyboard assembly, and the gap on either sides of the touch pad is equal. Steps 1. Place the touch pad into the slot on the palmrest and keyboard assembly [1]. 2.
  • Page 45 3. Adhere the tape that secures the touch pad to the palmrest and keyboard assembly [1]. 4. Slide the touch pad cable into its connector on the system board and close the latch to secure the cable [2]. 5. Place the touch pad bracket into the slot on the palmrest and keyboard assembly [1]. 6.

  • Page 46: Display Assembly

    Next steps 1. Replace the battery 2. Replace the base cover 3. Replace the SD memory card 4. Follow the procedure in after working inside your computer Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in before working inside your computer 2.
  • Page 47 4. Remove the four (M2.5x6) screws that secure the left and right hinges to the system board, and palmrest and keyboard assembly. Removing and installing components...
  • Page 48 5. Lift the hinges [1]. Lift the palmrest and keyboard assembly at an angle [2]. 6. Slide the palmrest and keyboard assembly. Remove the palmrest and keyboard assembly off the display assembly Removing and installing components...
  • Page 49 7. After performing all the preceding steps, you are left with display assembly. Removing and installing components...

  • Page 50: Installing The Display Assembly

    Installing the display assembly About this task NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on the palmrest and keyboard assembly. Steps 1. Align and place the palmrest and keyboard assembly under the hinges on the display assembly [1]. 2.
  • Page 51 4. Route the display cable through the routing guides on the palmrest and keyboard assembly [1, 2]. 5. Connect the display cable to the connector on the system board [3]. 6. Adhere the antenna cables to the system board [4]. Removing and installing components...

  • Page 52: Display Bezel

    Next steps 1. Replace the hard drive assembly 2. Replace the WLAN 3. Replace the base cover 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer Display bezel Removing the display bezel Prerequisites 1.
  • Page 53 2. Pry the display bezel to release it from the display back-cover and antenna assembly [1]. 3. Lift the display bezel off the display back-cover and antenna assembly [2]. Removing and installing components...

  • Page 54: Installing The Display Bezel

    Installing the display bezel Steps 1. Align the display bezel with the display back-cover and antenna assembly, and then gently snap the display bezel into place [1, 2]. Removing and installing components...
  • Page 55 2. Insert the tabs on the display-hinge cover to the slots on the display back-cover and antenna assembly. 3. Snap the display-hinge cover into place. Removing and installing components...

  • Page 56: Power-Button Board

    Next steps 1. Replace the display assembly 2. Replace the hard drive assembly 3. Connect the battery cable to the connector on the system board. 4. Replace the base cover 5. Replace the SD memory card 6. Follow the procedure in after working inside your computer Power-button board Removing the power button board...

  • Page 57: Installing The Power Button Board

    Steps 1. Open the latch and disconnect the power button board cable from the system [1]. 2. Peel the power button cable off the palmrest and keyboard assembly [2]. 3. Remove the two (M2x3) screws that secure the power button board to the palmrest and keyboard assembly [3]. 4.

  • Page 58: Power Button

    Next steps 1. Replace the display assembly 2. Replace the hard drive assembly 3. Replace the system fan 4. Replace the WLAN 5. Connect the battery cable to the connector on the system board. 6. Replace the base cover 7. Replace the SD memory card 8.

  • Page 59: Installing The Power Button

    Steps Lift the power button off the palmrest and keyboard assembly. Installing the power button Steps Using the alignment posts, align and place the power button on the palmrest and keyboard assembly. Removing and installing components...

  • Page 60: System Board

    Next steps 1. Replace the power button board 2. Replace the display assembly 3. Replace the hard drive assembly 4. Remove the system fan 5. Replace the WLAN 6. Connect the battery cable to the connector on the system board. 7.
  • Page 61 11. Remove the power button board Steps 1. Disconnect the following cables from the system board: a) Power adapter port cable [1]. b) Power cable [2]. c) IO board cable [3]. d) Touchpad cable [4]. e) Keyboard cable [5]. f) Speaker cable [6]. 2.

  • Page 62: Installing The System Board

    Installing the system board Steps 1. Align the screw hole on the system board with the screw hole on the palmrest and keyboard assembly [1]. 2. Replace the single (M2x4) screw that secures the system board to the palmrest and keyboard assembly [2]. Removing and installing components...
  • Page 63 3. Connect the following cables to the system board: a) Speaker cable [1]. b) Keyboard cable [2]. c) Touchpad cable [3]. d) IO board cable [4]. e) Power cable [5]. f) Power adapter port cable [6]. Removing and installing components...

  • Page 64: Power-Adapter Port

    Next steps 1. Replace the power button board 2. Replace the display assembly 3. Replace the heatsink 4. Replace the system fan 5. Replace the hard drive assembly 6. Replace the 7. Replace the WLAN 8. Replace the battery 9. Replace the base cover 10.

  • Page 65: Installing The Power Adapter Port

    6. Remove the WLAN 7. Remove the 8. Remove the hard drive assembly 9. Remove the system fan 10. Remove the heatsink 11. Remove the display assembly 12. Remove the power button board 13. Remove the system board Steps 1. Remove the single (M2x3) screw that secures the power adapter port to the palmrest and keyboard assembly [1]. 2.

  • Page 66: Camera

    Next steps 1. Remove the system board 2. Replace the power button board 3. Replace the display assembly 4. Replace the hard drive assembly 5. Replace the system fan 6. Replace the heatsink 7. Replace the 8. Replace the memory 9.

  • Page 67: Installing The Camera

    6. Remove the 7. Remove the hard drive assembly 8. Remove the system fan 9. Remove the heatsink 10. Remove the display assembly 11. Remove the display bezel Steps 1. Using a plastic scribe, gently pry the camera off the display back-cover and antenna assembly [1]. 2.

  • Page 68: Display Panel

    Next steps 1. Replace the display bezel 2. Replace the display assembly 3. Replace the hard drive assembly 4. Replace the system fan 5. Replace the heatsink 6. Replace the 7. Replace the WLAN 8. Replace the battery 9. Replace the base cover 10.
  • Page 69 6. Remove the 7. Remove the hard drive assembly 8. Remove the system fan 9. Remove the heatsink 10. Remove the display assembly 11. Remove the display bezel 12. Remove the camera Steps 1. Remove the four (M2x2) screws that secure the display panel to the display back-cover and antenna assembly [1]. 2.

  • Page 70: Installation Display Panel

    Installation display panel Steps 1. Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable [1]. 2. Adhere the tape that secures the display cable to the back of the display panel [2]. Removing and installing components...
  • Page 71 3. Turn the display panel over and place it on the display back-cover and antenna assembly [3]. 4. Align the screw holes on the display panel with the screw holes on the display back-cover and antenna assembly [1]. 5. Replace the four (M2x2) screws that secure the display panel to the display back-cover and antenna assembly [2]. Removing and installing components...

  • Page 72: Display Hinges

    Next steps 1. Replace the camera 2. Replace the display bezel 3. Replace the display assembly 4. Replace the hard drive assembly 5. Replace the system fan 6. Replace the heatsink 7. Replace the 8. Replace the WLAN 9. Replace the battery 10.

  • Page 73: Installing The Display Hinges

    5. Remove the WLAN 6. Remove the 7. Remove the hard drive assembly 8. Remove the system fan 9. Remove the heatsink 10. Remove the display assembly 11. Remove the display bezel 12. Remove the camera 13. Remove the display panel Steps 1.

  • Page 74: Display Cable

    Next steps 1. Replace the display panel 2. Replace the camera 3. Replace the display bezel 4. Replace the display assembly 5. Replace the hard drive assembly 6. Replace the system fan 7. Replace the heatsink 8. Replace the 9. Replace the WLAN 10.

  • Page 75: Installing The Display Cable

    4. Remove the battery 5. Remove the WLAN 6. Remove the 7. Remove the hard drive assembly 8. Remove the system fan 9. Remove the heatsink 10. Remove the display assembly 11. Remove the display bezel 12. Remove the camera 13.

  • Page 76: Display Back-Cover And Antenna Assembly

    Next steps 1. Replace the display hinges 2. Replace the display panel 3. Replace the camera 4. Replace the display bezel 5. Replace the display assembly 6. Replace the hard drive assembly 7. Replace the system fan 8. Replace the heatsink 9.
  • Page 77 3. Remove the base cover 4. Remove the battery 5. Remove the WLAN 6. Remove the 7. Remove the hard drive assembly 8. Remove the system fan 9. Remove the heatsink 10. Remove the display assembly 11. Remove the display bezel 12.

  • Page 78: Installing The Display Back-Cover

    Installing the display back-cover About this task Place the display back-cover on a clean and flat surface. Next steps 1. Replace the display cable 2. Replace the display hinges 3. Replace the display panel 4. Replace the camera 5. Replace the display bezel 6.

  • Page 79: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palmrest and keyboard assembly Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the base cover 4. Remove the battery 5. Remove the memory 6.
  • Page 80 Removing and installing components...

  • Page 81: System Setup

    Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

  • Page 82: System Setup Options

    System setup options NOTE: Depending on the and its installed devices, the items listed in this section may or may not appear. General options Table 2. General Option Description System Information Displays the following information: • System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date, Manufacture Date, and the Express Service Code.

  • Page 83: Video

    Option Description Drives Allows you to enable or disable the various drives on-board: • SATA-0 (enabled by default) • SATA-1 (enabled by default) • SATA-2 (enabled by default) • M.2 PCIe SSD-0 (enabled by default) Smart Reporting This field controls whether hard drive errors for integrated drives are reported during system startup.

  • Page 84: Secure Boot

    Option Description Allow Non-Admin Password Changes - This option is enabled by default. Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an administrator password is set. UEFI Capsule Firmware Updates This option controls whether this system allows BIOS updates via UEFI capsule update packages. This option is selected by default.

  • Page 85: Intel Software Guard Extensions

    Option Description • Audit Mode Expert key Management Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom Mode option is disabled by default. The options are: • PK (default) • •...

  • Page 86: Power Management

    Option Description • Enable Intel SpeedStep This option is set by default. C-States Control Allows you to enable or disable the additional processor sleep states. • C states This option is set by default. Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the processor.

  • Page 87: Post Behavior

    Adaptive—enabled by default Configuration • Standard—Fully charges your battery at a standard rate. • ExpressCharge—The battery charges over a shorter time using Dell’s fast charging technology. • Primarily AC use • Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.

  • Page 88: Virtualization Support

    Virtualization support Option Description Virtualization This field specifies whether a virtual Machine Monitor (VMM) can utilize the conditional hardware capabilities provided by Intel Virtualization Technology. Enable Intel Virtualization Technology—enabled by default. VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided by Intel®...

  • Page 89: System Logs

    System logs Option Description BIOS Events Allows you to view and clear the System Setup (BIOS) POST events. Thermal Events Allows you to view and clear the System Setup (Thermal) events. Power Events Allows you to view and clear the System Setup (Power) events. SupportAssist System Resolution Option Description...

  • Page 90: Deleting Or Changing An Existing System Setup Password

    • A password can have up to 32 characters. • The password can contain the numbers 0 through 9. • Only lower case letters are valid, upper case letters are not allowed. • Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3.

  • Page 91: Troubleshooting

    Running the ePSA diagnostics Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 92: Flashing Bios (Usb Key)

    4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu.

  • Page 93: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options.

  • Page 94: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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