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Teltone TLS-5C User Manual

Telephone line simulator
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Telephone Line Simulator
TLS-5C and TLS-5D
User's Manual
40-400-00003, Rev. E

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Summary of Contents for Teltone TLS-5C

  • Page 1 Telephone Line Simulator TLS-5C and TLS-5D User’s Manual 40-400-00003, Rev. E...
  • Page 2 Note This manual covers Models TLS-5A, TLS-5B, TLS-5C, and TLS-5D. Copyright Notice Copyright © 1994 - 2003 Teltone Corporation All Rights Reserved Trademarks Teltone is a registered trademark of Teltone Corporation. Windows is a registered trademark of Microsoft Corporation. Other company and product names may be trademarks or registered trademarks of their respective owners.

  • Page 3: Table Of Contents

    TLS-5C-01 and TLS-5D-01 Features........
  • Page 4 Manual Continuous Ring Test ........... . 28 Line Wiring/Basic Function Test .

  • Page 5: Important Safety Instructions

    CONTENTS IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3.

  • Page 6: Compliance Information

    TLS-5 Reference Manual COMPLIANCE INFORMATION Part 15 Class A Notice: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial environment.

  • Page 7: Chapter 1: Overview

    Chapter 1: Overview This manual describes the Telephone Line Simulators TLS-5A, TLS-5B, TLS-5C, and TLS-5D which test Caller ID telephone sets and other telecommunications devices. The TLS-5B/5D operates on 230 VAC input power which make it ideal for international use. The TLS-5A/5C operates on 120 VAC input power and includes a power cord where the TLS-5B/D does not.

  • Page 8: Features Added With Upgrade From -01 To -02 Firmware

    Programmable Date/Time and pseudo real time clock operation Selectable dial tone frequencies 17 Hz ring frequency selection Calling Party Control TLS-5C-01 and TLS-5D-01 Features SCWID (Spontaneous Call Waiting with caller ID) also known as CIDCW (Caller ID in Call Waiting) Distinctive Call Waiting...
  • Page 9 The TLS-5 is a portable unit weighing just over 4 pounds. A detachable power cord is supplied with the TLS-5A and TLS-5C; it is not supplied with the TLS-5B and TLS-5D. As shown in Figure 1, the front panel provides four...

  • Page 10: Table 1 Front Panel Switch Functions

    Position Center Bottom LED Operation The table below explains how the six LEDs on the front panel operate and what the different blinking patterns indicate. Indicator Line 1—Line 4 AUDIO Page 4 Table 1 Front Panel Switch Functions Label MAN/RING Momentary contact position with multiple uses: (1) Restore defaults: Within 1 second of turning power ON, press and hold for 5 seconds to clear all programming and...

  • Page 11: Chapter 2: Feature Applications

    Chapter 2: Feature Applications Two Numbers Per Line Each of the four lines can be assigned two telephone numbers, each number a maximum of 16 digits long. This feature may be used to program one number with a standard ring cadence and the other with a nonstandard ring cadence.
  • Page 12 calls. Any additional callers will receive a busy signal. This feature is supported only when calling using the four lines, calls to Test Tones or the Audio port do not support Call Waiting tones. The TLS-5 supports the ability to Cancel Call Waiting, just like the telephone network, by dialing *70 prior to dialing a telephone number.

  • Page 13: Uses For Off-Hook Modes

    Chapter 2: Feature Applications Compatibility with Caller ID Devices Since there are a variety of Caller ID devices, the appearance of the information and the amount displayed may differ slightly. For example, the format of the date and time may be displayed differently. Note the following items when using Caller ID equipment: 1) Some Caller ID devices cannot display the calling name and, therefore, do not accept the multiple message format (default).
  • Page 14 TLS-5 Reference Manual Figure 1 Telephone Line Simulator Page 8...

  • Page 15: Uses For Hunt Mode

    (Caller ID in Call Waiting) is a function that supports Caller ID after a Call Waiting Tone. This feature is invoked in the TLS-5C/D whenever a third party places a call to an existing call, if Caller ID is enabled and Cancel Call Waiting has not been enabled.
  • Page 16 Speed Dialing The TLS-5C/D allows the caller to dial any line using a speed dial number that is the line number followed by #. Dialing using this method will send the primary telephone number and name for Caller ID purposes.
  • Page 17 Demonstration / Test Mode A special demonstration or test mode is available in the TLS-5C/D. This will allow features that would normally require three telephones to demonstrate or test a feature to be accomplished with only two phones. For example, dial from Line 1 to Line 2 and establish a call, then Flash to invoke a Conference Call.

  • Page 18: Chapter 3: Installation

    Chapter 3: Installation Caution: The TLS-5 generates up to 95 VAC ringing voltage. Be sure the TLS-5 power switch is off before handling cord ends. Step 1: Connect power cord Connect the AC power cord to the TLS-5 and to the wall receptacle. (A power cord is not supplied with the TLS-5B/D.) Step 2: Connect telephones Plug up to four telephones or other telecommunications devices into the...

  • Page 19: Restoring Defaults

    Restoring Defaults If your TLS-5 does not operate as expected, a previous user’s feature programming may be the cause. To restore the unit to default operating conditions: Be sure all phones are on-hook, then toggle the front panel switch to OFF, then to MAN/RING and hold until the POWER LED comes on, then release.

  • Page 20: Chapter 4: Operation

    4 seconds off. The secondary numbers will ring at a distinctive ring cadence (see command 23), the default is 800 ms on, 400 ms off, 800 ms on, and 4 seconds off. The TLS-5C/D supports a Speed Dial feature that uses the line number plus # to dial.

  • Page 21: Transferring A Call

    Calling) or PBX call conferencing connects all remaining parties if one goes on-hook. Transferring a call: Note: TLS-5C/D users must first set Conference Type to PBX call conference to be able to transfer calls. Step 1: Establish call With devices connected to three or more TLS-5 lines, establish a call between two parties.

  • Page 22: Caller Id

    Forced Disconnect (Function 38) and/or Tone Following Disconnect (Function 39). The command for Device Disconnect Timer is: *09#x# where default = 20 (2 seconds) The command for Forced Disconnect is: *38#x# where The command for Tone Following Disconnect is: *39#x# where Caller ID The TLS-5 provides optional Caller ID (FSK) signaling on all lines.

  • Page 23: Using Caller Id Prefixes

    (FSK data) back to this line. In the case of the manually sent VM “OFF” signal, the dial tone will revert back to normal from the three burst stuttered dial tone. Message formatting is programmable on the TLS-5C and TLS-5D. Note:...

  • Page 24: Multiple Message Format - Name Selection

    To call Line 3 (using the default number) simulating a Caller ID checksum error, enter: 88 103 The Caller ID display will indicate that an error occurred in Caller ID transmission. Note: Caller ID displays react differently to a checksum error. Some attempt to display the data, others display “line error”, and others ignore the data.

  • Page 25: Tls-5C/D Features

    Name and Number are sent to the called party. This feature is invoked in the TLS-5C/D whenever a third party places a call to an existing call, if Caller ID is enabled (using the *50 programming command), and Cancel Call Waiting has not been enabled.
  • Page 26 Waiting tone will be 100 ms on, 100 ms off, 100 ms on. The TLS-5C will have a new programming command to enable this feature on a per-line basis. The new command is : *40#x# where x = 0 TLS-5A/5B)
  • Page 27 Automatic Callback DTMF code, *66 or 66#, Line 2 will be called. If Line 2 is available, the call will ring through as normal. However, if Line 2 is still BUSY, the TLS-5C/D will return a confirmation tone to the caller on Line 1 (three burst stutter, then continuous dial tone) informing that Automatic Callback has been activated.
  • Page 28 (on-hook) for greater than 30 minutes after Automatic Recall is activated, Automatic Recall is canceled. Automatic Recall may be canceled by dialing *89 or 89#. The TLS-5C/D will return a recall dial tone (three burst stutter, then continuous dial tone) when canceled. If a Line has Caller ID activated, the Caller ID sequence is generated as would be seen in the Public Network.

  • Page 29: Using The Audio Port

    Call Forwarding has been activated. Demonstration / Test Mode A special demonstration or test mode is available in the TLS-5C/D. This will allow features that would normally require three telephones to demonstrate or test a feature to be accomplished with only two phones. For example, dial from Line 1 to Line 2 and establish a call, then Flash to invoke a Conference Call.

  • Page 30: Generating A Tape From A Telephone

    Step 4: End message At the end of the message, pause for at least three seconds, then speak one more word. If you wish to record the message more than once, or make a series of recordings, pause briefly before beginning the next message. Generating a Tape from a Telephone Step 1: Program audio port With a tone (DTMF) telephone connected to Line 1, lift the handset and...

  • Page 31: Playing A Message From The Audio Port

    Figure 2 Audio Port Connector Cable Step 3: Turn on player Turn on the cassette recorder/player and press the RECORD button. Step 4: Lift handset Lift the Line 1 telephone handset. The AUDIO light turns on. Step 5: Speak message Speak the message, taking care that you do not pause for more than three seconds before the end of the message.

  • Page 32: Figure 3 End Of Message Tape Sequence

    Key the following: *33#1#. (This enables audio port access for Line 1. You will hear three beeps if the command is accepted.) *05#1#0#1# (this configures the audio port for immediate access, single user, disconnect at end-of-message.) Hang up. Step 2: Connect Audio Source Use a standard cassette player cable (not supplied) with a 5-pin DIN Figure 3 End of Message Tape Sequence connector at one end and three connectors at the other (refer to Figure 2 to...

  • Page 33: End Of Message Tape Sequence

    Step 3: Play message Lift the Line 1 telephone handset. The message will begin playing. At the end of the message, the TLS-5 will turn off the cassette player. Hang up. Each time the telephone handset is lifted, the message will be repeated (continuous loop tape) or the next message will be played (normal tape.) To cancel immediate access, lift the handset on Line 1 and press the MAN/RING switch position until the Line 1 light blinks.

  • Page 34: Chapter 5: Testing Equipment And Installations

    Chapter 5: Testing Equipment and Installations Note: Default options are assumed. If you have trouble with any of the following procedures, a previous user’s programming may be the cause. Refer to Programming. To test key system and PBX lines, connect TLS-5 lines to Tip and Ring of PBX or key system Central Office loop start trunks (E&M, DID, or ground start trunks cannot be tested with the TLS-5.

  • Page 35: Nonstandard Ring Cadence Test

    Nonstandard Ring Cadence Test To test equipment that looks for particular ring cadences, proceed as follows: Note: Line 1 is used to enter programming mode, but any line can be used for test. Lines 1 and 2 are used as examples in the steps below. Go off-hook on Line 1 and press and hold the MAN/RING switch position until the Line 1 LED blinks and three beeps are heard.

  • Page 36: Telephone Handset Check

    Telephone Handset Check Check that the telephone mouthpiece works by doing one of the following: go off-hook, break dial tone, blow on the mouthpiece, and listen for that sound in the ear piece. Call Progress Tone Test Go off-hook on Line 1 and dial any seven-digit number that is not assigned to a TLS-5 line.

  • Page 37: Figure 4 Key System Test Connections

    Chapter 5: Testing Equipment and Installations Figure 4 Key System Test Connections Figure 5 Clip Cable Connectors (Used with Terminal Block) 40-400-00003, Rev. E Page 31...

  • Page 38: Chapter 6: Programming

    Chapter 6: Programming The TLS-5 allows the user to program items such as telephone numbers, delays, call progress tone responses, ring frequency, and Caller ID functions. Other functions may be turned on or off. This is done by accessing the Program mode and keying commands using a tone (DTMF) telephone plugged into the Line 1 jack.
  • Page 39 Commands having multiple data fields can be abbreviated if the latter fields are to be set to zero. For example, access, single user, disconnect at off-hook. If the TLS-5 accepts the code, you will hear a confirmation tone of three short beeps.

  • Page 40: Dial Prefixes

    Note: If you make a mistake while programming a Caller ID name, you will have to program the entire name again to erase the error. Dial Prefixes The following dial strings are dialed as a prefix before a primary or secondary telephone number: 50+telephone # 51+telephone #...

  • Page 41: Command Dictionary

    Command Dictionary With this table, commands are listed in numerical order, split between System Wide commands, and Per Line Commands. The description provides information explaining the basic use of each command. In-depth explanations are provided in the text on the indicated page. There are two types of programming commands: system wide and per-line.
  • Page 42 Command Command Number A u d io P o rt A c ce s s Number Ring Type Confirmation and Error Tones D e v ic e D i s co n ne c t Timer Dial Tone Number Busy Tone Number Reorder Tone Number Ring Back Tone Number Use this command to program a number that will respond with ring Silence Number...
  • Page 43 Command Command Number Time/Date for Caller ID Dial Tone Selection Visual Message Waiting Audible Response Visual Message Waiting Format Conference Type Note: A line must be selected before using the following commands. See commands 01 - 04. First Phone Number Second Phone Number Di al T o ne /Ho t L in e Number...
  • Page 44 Command Command Number Second Dial Tone Delay Use this command to set the time from the end of dialing until dial Ring Cadence Second Phone Number Response to Busy Signal Use this command to set the response that calls from other lines will Response to Invalid Number Off-hook...

  • Page 45: Systemwide Commands

    Use this command to turn on or off the Call Waiting Tones for the line selected. (TLS-5A and 5B default is OFF) TLS-5C default is ON. (Normal Call Waiting) TLS-5C and TLS-5D users are allowed to select Distinctive Call Waiting. Use this command to select the format of caller identification information, if sent.
  • Page 46 **99##: Programming Mode Use this command to enter programming mode from Line 1 with the other lines on-hook. Reset to Defaults This command resets the factory default operating conditions, either for the entire unit, or for one or more lines. Each command must be entered twice, as shown below.
  • Page 47 To select Line 4, enter: Audio Access Mode Use this command to specify the methods of access to and disconnection from the audio port. This command is effective system wide. You can also enable or disable each line’s access to the audio port. See command 33, Audio Port Permission.
  • Page 48 where: *05#2#0#0# - One user can dial up the port and remain connected *05#2#0#1# -One user can dial up the port and remain connected *05#2#1#0# - Multiple users can dial up the port and remain *05#2#1#1# - Multiple users dial up the port and remain Note: If programmed for single user access, the TLS will send a Reorder tone, if a second line attempts to connect.
  • Page 49 Confirmation and Error Tones This command determines whether or not the TLS-5 will return confirmation and error tones at the end of each programming command. To disable the function so that no tones will be given. 08#0# To enable the function so that tones will be given (default), enter: 08#1# Device Disconnect Timer This command sets the time that the TLS-5 will wait before sending a...
  • Page 50 Reorder Tone Number This command programs a number that you can dial to hear reorder tone. It is used to test or demonstrate how a device responds to reorder tone. *62#x# where: x = 0 - 16 digits 83783 or “TEST3” (default) Ring Back Tone Number This command programs a number that you can dial to hear ring back tone.
  • Page 51 Visual Message Waiting for a line. Visual Message Waiting audible response The TLS-5C/D can be programmed with a distinctive tone to alert the user of a message waiting. This distinctive dial tone will be one of three choices and is...

  • Page 52: Per-Line Commands

    Per-line Commands Before entering any of the following commands, you must select a line by entering a 01, 02, 03, or 04 command. First Telephone Number Each of the four TLS-5 lines can be rung by other lines upon dialing one of two numbers.
  • Page 53 13#xx...x# where xx...x is any number up to 16 digits long. Any combination of digits 0 through 9 may be used. Default: 711. Note:. The TLS-5C/D Call Forwarding is not compatible with hotline/ringdown. Dial Tone Delay This command establishes the interval from the time the receiver is lifted to the time dial tone is heard on the line.
  • Page 54 Ring Cadence, Second Phone Number This command sets second phone numbers which can be programmed to ring a single, double, or triple ring, with on and off times as specified in this command: 23#a#b#c#d#e#f# where: a is the “on” time of the first ring, b is the “off” time of the first ring, c is the on time of the second ring, and so on.
  • Page 55 Response to Invalid Number This command determines the response that will be given to callers on this line who dial a number that does not match any of phone numbers programmed for the other lines. The fourth response, connecting a caller to the audio port, can be used to play a recorded message or to simulate pre-recorded Special Information Tones (SITs) used by the telephone network.
  • Page 56 To put this line in silent mode so that no dial tone is provided and the line will not respond to dialing, enter: 32#2# Note: To ensure that the caller cannot dial out if the line stays off-hook at the end of a call, set the tone following disconnect command to silence: *39#3# The default for Tone Following Disconnect is dial tone...
  • Page 57 This feature is activated from the line making the call and must be programmed on each line that makes calls in hunt mode. Program the lines between which you want to hunt with the same number, either first or second. Note: All numbers in a hunt group must be programmed in the same number type: they must all be first or second numbers.
  • Page 58 Attenuation This command turns down the volume of sound transmitted on this line. When there are two active calls, the TLS-5 will apply attenuation to both calls; however, attenuation will not be doubled if one attenuated line calls another. To disable attenuation (default), enter: 36#0# To enable attenuation, enter: 36#1#...
  • Page 59 The Call Waiting tone is a 300 ms burst of 440 Hz. The distinctive Call Waiting tone is a 100 ms on/off/of burst of 440 hz (TLS-5C/D only). The connection to the far end caller will be interrupted for a maximum of 400 ms, so that they do not hear the Call Waiting tone.
  • Page 60 x=1, Fixed names from memory x=2, (default) Programmable names from EEPROM x=3, Rotating Names/Numbers Alternate between names for x = 0 and 2 using primary and secondary numbers. Note: When a line is cloned, Caller ID names are not cloned. when x = 3 each subsequent call from a line will alternate between the primary number/name (x=0) and the secondary number/name (x=2).
  • Page 61 Caller ID Sequence This command sets the sequence for the Caller ID transmission. *70#x# Where: see table NOTE: The default sequence for the TLS-5A/B is different from the table. The Private sequence is date, reason for no number. The Out-of-Area sequence is date, reason for no number.
  • Page 62 Programming Query This command is used to find out the current setting for any programmable feature. The TLS-5 will give a voice response to query commands. Enter the query command as: 99#xx# where: xx is any command. The following commands give special results: 99#99#, A voice speaks digits 0 through 9.

  • Page 63: Chapter 7: Warranty, Troubleshooting, And Return

    Teltone warrants this product to be free from defects in material and workmanship for a period of one year, given proper installation and usage. At its sole discretion, Teltone will repair or replace free of charge any unit found to be defective during the warranty period. Units found defective beyond the warranty period will be repaired or replaced at a flat rate.

  • Page 64: Return Procedures

    5. If the POWER light still does not come on, return the unit for repair as instructed below. Return Procedures If a unit is found to be defective, contact Teltone customer service to obtain a RMA (Return Material Authorization) number and shipping instructions. When returning units, provide the following information: •...

  • Page 65: Technical Support

    Technical Support For technical assistance on this product, call Teltone technical support at 425-951-3390 or send an email to support@teltone.com. Product History TLS-5A-01 TLS-5B-01 TLS-5A-02 TLS-5B-02 TLS-5C-01 TLS-5D-01 Manufacturer discontinued - replaced by TLS-5A-02. ** Manufacturer discontinued - replaced by TLS-5B-02.

  • Page 66: Chapter 8: Electrical Specifications

    Chapter 8: Electrical Specifications AC Power Input Voltage Frequency Current Fusing Unit dissipation Telephone Line Circuit (Loop Start) On-hook voltage Short circuit loop current Minimum loop current Transmission Specifications Nominal impedance Insertion loss Ring Source Ring voltage Square wave Ring frequency Drive capacity Ring termination on answer Ring waveform...

  • Page 67: Ringing Cadence

    Ringing Cadence Ring programming increment Rings per cycle Ring “on” time Ring “off” time Reminder Ring Call Progress Tone Characteristics Dial tone Busy and reorder tone Audible ring back tone Call Waiting Tone (aka SAS) Distinctive Ring/Call Waiting CAS Tone & timing Confirmation Dial Tone Recall Dial Tone 3 burst Stutter Dial Tone...

  • Page 68: Regulatory Compliance

    TLS-5 Reference Manual Regulatory Compliance Safety United States Canada United States Page 62 UL 1459 CSA C22.2 No. 225-M90 FCC Part 15, Class A...

  • Page 69: Chapter 9: Ordering Information

    Chapter 9: Ordering Information UPGRADE KIT for TLS-5 (upgrade from -01 to -02 firmware). Factory installation is optional. Upgrades a TLS-5A to a TLS-5C. Upgrades a TLS-5B to a TLS-5D. Telephone Line Simulator with AC power cord and reference manual (this document). This unit accepts 115 VAC.

  • Page 70: Appendix A: Glossary

    Appendix A: Glossary Some terms in this glossary were defined with the assistance of Newton’s Telecom Dictionary. To order a copy, call 1-800-LIBRARY or write to: Telecom Library Inc., 12 West 21 Street, New York, New York 10010. 2500 set The standard single-line Touch-Tone desk telephone.
  • Page 71 Appendix A: Glossary Off-hook The telephone is in an off-hook state when the handset is removed from the cradle. A modem or other device is off-hook when it answers a call or when it seizes a line to initiate a call. Public Switched Telephone Network (PSTN) Refers to the worldwide voice telephone network accessible to those with telephones and access privileges (It was formerly called the Bell System network or the AT&T long distance network.)

  • Page 72: Appendix B: Programming Quick Reference

    Appendix B: Programming Quick Reference Description Command Reset to Defaults 00#x# 00#x# S e l e c t L i n e fo r programming S e l e c t L i n e fo r programming S e l e c t L i n e fo r programming...
  • Page 73 0.1 sec 0.2 sec 0.5 sec TLS-5A/ B 1 sec on, 1 sec off, 1 sec on, 3 sec off TLS-5C/D .8 sec on, .4 sec off, .8 sec on, 4 sec off. busy 30#0# reorder 31#1# normal 32#0# enable 33#1#...
  • Page 74 = month (1-12) dd = day (1-31) hh = hour (0-23) mm = minute (0-59) Default TLS-5A/B, x = 0 TLS-5C , x = 1 — 83781 or “TEST1” 83782 or “TEST2” 83783 or “TEST3” 83784 or “TEST4” 83785 or “TEST5”...
  • Page 75 Description Command Selectable Dial Tone 69#x# Caller ID Sequence 70#x# Visual Message Waiting 71#x# Audible Response Visual Message Waiting 72#x# format Conference Type 73#x# Clone Line x 90#x# Programming query 99#x# 40-400-00003, Rev. E Appendix B: Programming Quick Reference Option x = 0, standard 350/440 Hz x = 1, 400 Hz single tone x = 2, 440 Hz single tone...

  • Page 76: Appendix C: Ascii Conversion Chart

    Appendix C: ASCII Conversion Chart Character Decimal Character SP (space) “ & ‘ < > Caution: Using ASCII codes 0-31 may cause unknown actions for Caller ID devices. It is recommended that only codes 32-127 be used for programming Command 52. Page 70 Decimal Character...

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