Troubleshooting - Masterbuilt MB20075617 Manual

Troubleshooting

SYMPTOM
Power light won't come on
Smoker takes excessive amount of
time to heat up (longer than 60-70
min)
There is a gap between the door and
the smoker when in use and door latch
has no more adjustment
Grease is leaking out of smoker
through door and legs
No smoke
Temperature rapidly decreased, or
shut down after a few hours of use
Controller displaying error message
Power light is on but smoker isn't
heating
Controller does not adjust heat
Interior light does not come on
Meat probe temperature does not
show on display
Remote will not control smoker
26
service.uk@masterbuilt.com • service.europe@masterbuilt.com
CAUSE
Not plugged into wall
House breaker tripped
Wire connector on controller not
properly connected to smoker
Controller malfunctioning
Smoker plugged into an extension
cord
Door not closed properly
Controller malfunctioning
Door alignment
Damaged door seal
Drip pan not in place
Excess grease or oil build-up in
smoker
Drain tube in back of smoker is not
draining
No wood chips
Internal wiring issue
Temperature sensor malfunctioning
Element failure
Controller/smoker malfunctioning
Bulb burned out
Switch is in off position
Meat probe malfunctioning
Batteries are weak or installed
incorrectly
Remote is not linked properly to
controller
Remote malfunctioning
Masterbuilt Customer Service
44 20 8036 3201 (UK) • 0031 4 7799920 (EU)
POSSIBLE SOLUTION
Check wall connection
Make sure other appliances are not
operating on the same electrical
circuit. Check household breakers.
See step 2 on page 16
Contact Masterbuilt.
Set smoker so extension cord does
not have to be used
Close door and fasten latch
securely
Contact Masterbuilt
Contact Masterbuilt
Reposition so hole lines up with
drain hole in bottom of smoker
Clean smoker
Check drain tube positioning at
back of smoker
Add wood chips
Contact Masterbuilt
Contact Masterbuilt
Contact Masterbuilt
Contact Masterbuilt
Replace bulb with 15W-25W bulb
made for ovens
Turn switch on
Contact Masterbuilt
See instruction
Contact Masterbuilt