Teltone M-395 Product Manual
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Teltone M-395 Product Manual

Substation line sharing switch
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Substation Line Sharing Switch
(SLSS)
M-395 and M-396
Product Manual
40-400-00031, Rev. A

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  • Page 1 Substation Line Sharing Switch (SLSS) M-395 and M-396 Product Manual 40-400-00031, Rev. A...
  • Page 2 Note This manual covers Models M-395-A-02, M-396-A-02, M-395-B-01, M-396-B-01, M-395-D-01, M-396-D-01, M-395-E-01, and M-396-E-01. Copyright Notice Copyright © 1994 - 2003 Teltone Corporation All Rights Reserved Trademarks Teltone is a registered trademark of Teltone Corporation. Windows is a registered trademark of Microsoft Corporation.

  • Page 3: Table Of Contents

    Figure 2 Installing the Central Office Telephone Line ....5 Figure 3 Substation Line Sharing Switch (SLSS) ..... . . 6 Figure 4 SLSS Wiring Example.
  • Page 4 Substation Line Sharing Switch Chapter 5: Polling Controller and SLSS Operation/Features ..... . 25 Chapter 6: Standalone SLSS Operation and Features ......36 Chapter 7: Daisy-chain Operation .
  • Page 5 Reference Manual Routing Delays........... 54 Fax Routing Problems.
  • Page 6 Part 15 Class A Notice (M-395-A, B, D, E, M-396-A, B, D, E and M-390-A): This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 7: About This Manual

    About This Manual This manual describes how to install, program, and operate the Teltone M-395-A, B, D, and E four-port models and the M-396-A, B, D, and E eight-port models of the Substation Line Sharing Switch (SLSS). Conventions Used In This Manual Underlined terms in the text are defined in Appendix 5.
  • Page 8 Substation Line Sharing Switch Page vi...

  • Page 9: Chapter 1: Getting Started

    Reference Manual Chapter 1: Getting Started Where To Start Select one of the three configurations below to start. Read all instructions and the examples in the text thoroughly before you begin. SLSS and Polling Controller Configuration See Chapter 5 for a detailed description of operation before continuing. Follow the Are You Ready?, Installing the SLSS and Installing the Polling Controller instructions in Chapter 3.

  • Page 10: Table 1 Led Indicators On The Slss

    Port and Port 1. Auxiliary Relay The relay is only available on models M-395/396-B, D,& E. The relay can be opened, closed, or pulsed when its functionality is enabled. It may be used to reset or to cycle power to a modem or other microprocessor-controlled device.

  • Page 11: Chapter 2: Overview

    It can work with a Teltone Polling Controller as a system (U.S. Patent No. 5,241,587) or it can operate as a standalone unit to give you a flexible, cost-effective way to eliminate extra substation telephone lines and route calls.

  • Page 12: Chapter 3: Installation

    Are You Ready? Check that you have: Received an SLSS model M-395-A,B, D, E, M-396-A, B, D, or E. (The model number is printed on the back of the unit.) Models ending in “-B , -D, or -E” have the Auxiliary Relay.

  • Page 13: Figure 2 Installing The Central Office Telephone Line

    Reference Manual To front-mount the SLSS in Equipment Rack, remove the screws below the threaded insert closest to the front of SLSS. Use the screws provided in the installation kit to attach the the mounting bracket to the two vertical holes closest to the SLSS front panel.
  • Page 14 INTERFERENCE RECEIVED, INCLUDING TYPE AND RATING OF FUSE. INTERFERENCE UNDESIRED OPERATION. 1.5AMP, SLO-BLO, 3AG, 250V FUSE 42-150 VDC ALARMS Figure 3 Substation Line Sharing Switch (M-396-B-01) Page 6 12.00" ® PORTS SLSS Front Panel OPERATION IS MODEL NO.: UNIT NO.: PART NO.:...

  • Page 15: Figure 4 Slss Wiring Example

    Reference Manual (Optional) Connect alarm monitoring equipment to the internal dry contact alarm relay terminating at the barrier strip screws labeled A1 and For the “A” and “B” models, connect the power (42 - 150 VDC) leads to the positive (+) and negative (-) screws on the barrier strip on the back of the SLSS.

  • Page 16: Install Polling Controller (Optional)

    Substation Line Sharing Switch Install Polling Controller (optional) If you are using the SLSS with the Polling Controller, follow these steps. These instructions are repeated in the Polling Controller Reference Manual, 40-400-00013. These steps require a person at both the Polling Controller and SLSS locations.

  • Page 17: Setup Standalone Operation

    Reference Manual Setup Standalone Operation Follow the steps below to setup the SLSS to work without a Polling Controller. Remember that if the SLSS will ever work with a Polling Controller, Note: the Polling Controller must be re-programmed with transfer codes which match those of the SLSS.
  • Page 18 The guesswork involved in determining the correct number of pauses Note: is why many users decide to use the Teltone Polling Controller. (Optional.) Continue to Chapter 4: Programming to review the Programming Tips before following the Setup for Local, Remote or Standalone Programming instructions.

  • Page 19: Chapter 4: Programming

    30 seconds before trying again. If three consecutive invalid attempts are made, the SLSS will lock out all further access for 1 hour. (M-395-B, D, E models only: If secure relay access is enabled, the SLSS will allow 5 consecutive invalid attempts.)

  • Page 20: Setup For Remote Programming With A Polling Controller

    Substation Line Sharing Switch Transfer Codes When assigning transfer codes for remote programming or for ports (commands 07#n#x# and 12#y#n#x#), follow these rules: Transfer codes must have the same number of digits, be no more than four digits long, be unique (i.e., all codes must be different), and can use any of the 16 DTMF digits.

  • Page 21: Example: Remote Programming With Polling Controller

    (This is the Polling Controller default for the Remote Programming Transfer code.) When the Polling Controller connects to the switch (you will hear three beeps and the LED flashes), enter the password within 30 seconds: 8358663# (The default is “Teltone”.) If an invalid password is entered, there will be no acknowledgment of any kind.

  • Page 22: Setup For Local Programming

    Go off-hook and dial # # within 15 seconds. You will not hear a confirmation tone from the SLSS. Enter the password within 30 seconds. (The default password is: 8358663# “Teltone”). If an invalid password is entered, you won’t hear three beeps. Hang up Note: and wait for 30 seconds before trying again.

  • Page 23: Example: Local Programming

    Reference Manual Example: Local Programming If you follow the steps in this example, remember to reprogram the settings to match your application when you finish. Enter 11#2#1# to enable audible ringback on Port 2. When you hear 3 beeps, you may enter another command or exit programming mode. If you hear error tone, enter the command again.

  • Page 24: Setup Slss Standalone Programming

    Substation Line Sharing Switch Setup SLSS Standalone Programming Please see Chapter 6 for detailed descriptions of Standalone SLSS operation and features. If you are using the SLSS as a Standalone unit, you can access the unit from a standard touchtone telephone.

  • Page 25: Access Standalone Remote Programming

    Reference Manual Access Standalone Remote Programming Continue if: You have assigned a remote programming transfer code. If not, please return to Standalone Local Programming and follow the instructions. Remote Programming is enabled (default). If it is not, follow the Standalone Local Programming instructions to enable it.

  • Page 26: Example: Standalone Call With Post Call Routing

    Substation Line Sharing Switch Example: Standalone Call with Post Call Routing With the above example programmed into the SLSS, you could do the following: Dial the SLSS telephone number and listen for the first ring. Enter the Port 3 transfer code: 33 within 4 seconds.

  • Page 27: Table 2 Slss Programming Commands

    Central Office dial tone. 40-400-00031, Rev. A Chapter 4: Programming Valid Factory Customer entries Default Settings (x=/y=/n=) 1-50 0=disabled 1=enabled 3-10 digits, any DTMF 8358663 digits except ÉTeltoneÊ 0=standard 1=stuttered Standalone Defaults 8358663 ÉTeltoneÊ Page 19...
  • Page 28 Substation Line Sharing Switch Command Description *05#x# Privacy Timeout: Enables or disables the privacy timeout feature. A port will timeout and hang up the C.O. line if it goes off-hook for 30 seconds and no digits are dialed. (See page 30.)
  • Page 29 *74#x# Auxiliary Relay: Enables or disables Secure Mode of the auxiliary relay. (Models M-395/396-B, D, and E only) See page 33 for operating commands. *75#x#x# Password Access to Aux Relay: Programs a password that must be entered to access the aux relay.
  • Page 30 Substation Line Sharing Switch Command Description *79#x# Speed Mode Detect Method: Sets whether SLSS will look for proprietary only or proprietary and standalone transfer codes in Speed Mode *07#n#x# Transfer Code for Remote Programming: Sets the transfer code for remote programming. Replace n with the number of digits in the transfer code, 0-4.

  • Page 31: Changing Transfer Codes

    Note: digits. If you are using the four-port model SLSS (M-395), you will use only the first four routing codes. Codes 01- 08 are used with the eight-port model SLSS (M-396). Routing code *16 is used to pulse the Auxiliary Relay on M-395-B-01, D-01, E-01...
  • Page 32 Substation Line Sharing Switch Program the Polling Controller to send the new transfer codes when it receives the indicated routing codes. (Refer to Reference Manual PC-100 for Polling Controller programming instructions.) Page 24...

  • Page 33: Chapter 5: Polling Controller And Slss Operation/Features

    You can select a variety of SLSS operations by programming the unit remotely or locally (on-site) using a touchtone telephone. The SLSS can be used with or without a Polling Controller. However, Teltone highly recommends that the SLSS be used with a Polling Controller. When used without a Polling Controller, the caller must be sure the SLSS answers the call before transfer codes are sent to route the call.

  • Page 34: Typical Call Sequence

    Substation Line Sharing Switch An advantage of using the Polling Controller is that the user does not need to generate the pause time (,,,,) in the dial string between the telephone number and routing code to accommodate network delays. (The pause time is a series of commas which gives the SLSS time to answer the call before it receives the transfer code.) In addition, the Polling Controller will hang-up polling calls at the...

  • Page 35: Operational Details

    Reference Manual Operational Details Transfer Codes When the Polling Controller receives routing code, it translates it into a transfer code and sends the transfer code to the SLSS. These codes determine the SLSS port to which a call is routed. The SLSS arrives from the factory with unpublished transfer codes which you can change.
  • Page 36 Substation Line Sharing Switch If the SLSS receives no response from the Polling Controller after trying to disconnect three times, the SLSS disconnects and the calling party hears dial tone from the Central Office. In Emergency Priority Mode, the telephone at Port 1 receives dial tone and the caller can dial one of the programmed emergency numbers.
  • Page 37 Reference Manual Modem Disconnect on Loss of Carrier Priority disconnection delay during a polling call is minimized if the polling modem “Loss of Carrier” disconnect time is set to a minimum acceptable duration. This duration is called the Modem Disconnect on Loss of Carrier and is a programmable option on most modems.

  • Page 38: Polling Controller And Slss Feature Operation

    Substation Line Sharing Switch Polling Controller and SLSS Feature Operation Programming Transfer Codes The Polling Controller sends transfer codes telling the SLSS the port to which calls should be routed. Calls can also be manually routed to any of the ports using a one- to four-digit transfer code.
  • Page 39 Hang up the Port 1 phone when you no longer hear the caller. Post Call Routing With this feature enabled you can send a transfer code to switch from one port to another after your current call is complete or the port you are calling does not answer.
  • Page 40 Substation Line Sharing Switch To route to another port on the SLSS during the same call, enter 44 when you hear dial tone. Port 4 will ring, but you won’t hear the Acknowledge Tone or three beeps. Hang up when the last call is finished.
  • Page 41 300 - 400 ms after start of the first ring. Auxiliary Relay If you have an M-395-B, M-395-D, M-395-E, M-396-B, M-396-D, or M-396-E model, your SLSS includes a latching Auxiliary Relay. If a modem or other...
  • Page 42 Substation Line Sharing Switch the Pulse Auxiliary Relay command, the SLSS will not accept any other commands for ten seconds. To CLOSE the relay, enter: *11#1# and listen for four beeps. To OPEN the relay, enter: *11#0# and listen for two beeps.

  • Page 43: And Speed Mode Transfer Codes

    Reference Manual Table 4 Auxiliary Relay Secure Mode Commands Secure Mode Com- mands Auxiliary Relay Closed/Open: Toggles the relay “Closed” or “Open.” *11#x# Auxiliary Relay Status: Checks the status of the relay. Four beeps indicate that the *21# relay is closed, two beeps indicate it is open.

  • Page 44: Figure 6 Standalone Slss

    If you are installing the SLSS, please return to Where To Start in Chapter 1 after reading this chapter. Although Teltone strongly recommends using the Polling Controller, the SLSS can be used alone, as a standalone unit. To use the SLSS in this application, you must program the modem dialing string to direct calls to assigned ports.

  • Page 45: Example: Standalone Slss Call

    Example: Standalone SLSS Call A typical polling call from the host computer to a Standalone SLSS would progress as described below: For this example, the user has programmed the SLSS so that 33 is the code to route the call to Port 3. The host modem dials the SLSS to access a modem on Port 3.

  • Page 46: Standalone Operational Details

    Substation Line Sharing Switch The dial tone allows the host dial string to include a W indicating a wait for dial tone before proceeding. (The SLSS has been designed to accept DTMF transfer codes in the presence of SLSS dial tone, but certain network noise and attenuation conditions may prevent this feature from operating in all cases.)
  • Page 47 Reference Manual Calling Party Supervision The U.S. telephone network typically uses Calling Party Supervision, meaning that even though the called party hangs up, she/he may be reconnected to the calling party when the phone is taken off-hook again. The calling party must hang up for the called party to be fully disconnected before initiating a new call.
  • Page 48 Substation Line Sharing Switch If the telephone is not answered in 1-50 rings (default is 12 rings) or a forced disconnect is received from the Central Office, or dial tone is detected, the SLSS disconnects. If you enter a transfer code before the default port answers, your call will be sent to the port you specified.

  • Page 49: Standalone Feature Operation

    Reference Manual Standalone Feature Operation Standalone Defaults Entering the Fetch Standalone Defaults command, 00# 02#, enables the defaults for standalone operation listed in Table 2. These default values offer basic standalone operation, and, like other defaults, can be changed to values that better suit your application.
  • Page 50 Hang up the Port 1 phone when you do no longer hear the caller. Post Call Routing With this feature enabled you can send a transfer code to switch from one port to another after your current call is complete or the first port to which your call was routed has completed the programmed number of rings.
  • Page 51 300 - 400 ms after start of the first ring. Auxiliary Relay If you have an M-395-B, M-395-D, M-395-E, M-396-B, M-396-D, or M-396-E model, your SLSS includes a latching Auxiliary Relay. If a modem or other microprocessor-controlled device locks up, this relay can be closed/opened or it can be pulsed closed for ten seconds to activate an external latching relay.
  • Page 52 Substation Line Sharing Switch the Port 1 telephone, or remotely in either Secure or Speed Mode from a touchtone telephone or modem. Secure Mode Operation Secure Mode requires you to enter a password before gaining access to Auxiliary Relay operation. This mode involves more steps and works similarly to entering programming commands, except that a special Relay Password is used, and the user is restricted to only relay commands.

  • Page 53: And Speed Mode Transfer Codes

    Reference Manual To OPEN the relay, send transfer code 98 to the SLSS. You will hear two beeps after the relay opens, To QUERY the relay about its status, send transfer code 99 to the SLSS. You will hear four beeps if the relay is closed, two beeps if it is open. Hang up when finished.

  • Page 54: Figure 7 Daisy-Chain Slss Application

    SLSS units and the Polling Controller work together to route calls. If you are daisy-chaining the M-395-A, B, D, or E, four-port models, up to four SLSS units can be daisy-chained; however, if you are using the M-396-A, B, D, or E, eight-port models, a maximum of two SLSS units can be daisy-chained.

  • Page 55: Daisy-Chain Features

    Reference Manual Daisy-chain Features All of the features described in Chapter 5 are available in daisy-chain operation with a Polling Controller; however, the function of priority modes (Emergency, Total, and No Priority) is slightly different. For information on changing the proprietary defaults for transfer codes Note: in daisy-chain applications, please refer to the tables in Chapter 3.

  • Page 56: Programming For Daisy-Chained Slss Units

    Fill in the table on the next page by assigning the transfer codes to units and ports. Note: Submitting the routing code *16 to a Polling Controller will generate a transfer code which will pulse the Auxiliary Relay on M-395-B, M-395-D, M-395-E, M-396-B, M-396-D, and M-396-E models of the SLSS. Page 48...

  • Page 57: Table 5 Routing Codes

    For example, Table 5, below, is complete with the information needed to program routing codes 06 to access M-395-A Unit 2, Port 3 using 23 as the transfer code. For example: To program the SLSS with this information, enter: 12#3#2#23# into the second SLSS.

  • Page 58: Daisy-Chain Remote Programming

    Substation Line Sharing Switch Daisy-chain Remote Programming If you are going to use remote programming in a daisy-chain, follow the steps below to configure the SLSS units. Using 07#n#x#, the Transfer Code for Remote Programming command, assign a different remote programming transfer code to each SLSS in the daisy-chain.
  • Page 59 Reference Manual Example: Table 6 Remote Programming Daisy-chained SLSS Units Transfer Code for Remote Programming Set the Remote Programming Code for each SLSS with the appropriate transfer code using the information you entered in the table, above. Following the example in Table 6, you would program the two-digit code for the third SLSS, by entering: After you have programmed each SLSS with a Remote Programming Code, follow the instructions in Chapter 3 to program settings for the...

  • Page 60: Appendix 1: About The Slss

    The M-395-B/M-396-B are similar to the A-02 models except that an Auxiliary Relay and operational control for the Auxiliary Relay are included. The M-395/M-396-D, and E are similar to the B-01 units, except they use AC voltage. Dimensions and Shipping Weight Each SLSS is enclosed in a housing 2.37"...

  • Page 61: Appendix 2: Troubleshooting

    Reference Manual Appendix 2: Troubleshooting If you are having difficulty with the SLSS, please follow these steps before calling Technical Support. On-site Troubleshooting Check the connections between the devices and the SLSS. Are they secure? Is the SLSS connected to the correct telephone line? This applies only if more than one telephone line comes into the substation.

  • Page 62: Routing Delays

    Modem Lock Up If a modem or another microprocessor-controlled device gets “stuck” off-hook, use the auxiliary relay to reset it. (The relay is only available with models M-395-B, M-395-D, M-395-E, M-396-B, M-396-D, and M-396-E.) You can send command *31# to pulse the relay on (i.e., close the contact) for ten seconds or command *11#1# to turn the relay on, thus cycling the power and resetting the device.

  • Page 63: Appendix 3: Warranty And Return

    Teltone warrants this product to be free from defects in material and workmanship for a period of 30 months, given proper installation and usage. At its sole discretion, Teltone will repair or replace free of charge any unit found to be defective during the warranty period. Units found defective beyond the warranty period will be repaired or replaced at a flat rate.

  • Page 64: Appendix 4: Specifications

    8 lb. All units meet the requirements of FCC Part 15 Class A. The M-395-A, B, & D’s and M-396-A, B, & D’s meet the requirements of FCC Part 68 and CSA. Latching, rated 1 amp at 125 VDC or 3 amps at 120 VAC...

  • Page 65: Appendix 5: Ordering Information

    Answer Transfer and programmable Ring Detect features. M-395-B-01 Same as M-395-A-02, with addition of Auxiliary Relay. M-395-D-01 Same as M-395-B-01 except the unit accepts a 90-150 VAC power input. M-395-E-01 Same as M-395-D-01 except the unit accepts a 90-220 VAC power input. M-396-A-02 Eight-port SLSS.

  • Page 66: Appendix 6: Glossary

    Also called touchtone. Dual-tone multi-frequency. Push-button telephone signaling. Factory Default A setting programmed by Teltone. If necessary, you can change this value with one of the programming commands. If necessary, use the Restore Defaults command to return to factory defaults.
  • Page 67 Reference Manual Ground start One of two types of switched telephone lines (outside lines) typically leased from telephone companies, the other type being “loop start”. A ground start telephone line initiates an outgoing telephone line seizure by applying a local resistance up to 550 ohms from ground to the tip conductor.

  • Page 68: Appendix 7: Index

    Substation Line Sharing Switch Appendix 7: Index 2500 set Defined Abbreviated dialing Defined Acknowledgement Tone Standalone Alarm Answer tone Standalone Three beeps Audible Ringback Auxiliary Secure Mode Commands Speed Mode Transfer Codes Auxiliary Relay enabling Feature Models with Operating commands...
  • Page 69 Key telephone system Defined LED2 LED indicators SLSS Light-emitting diode Defined Line Polarity Problem with modem Line Requirements Loop start Line Sharing Switch Installation testing Programming commands Local Programming CO line Example SLSS With CO line Without CO line Loop Start Defined...
  • Page 70 Substation Line Sharing Switch Priority Type Standalone Privacy Timeout Standalone With Polling Controller Programming Entering commands Exit after 60 sec. Exit remote Standalone Tips With touchtone phone Programming commands SLSS Programming Transfer Codes With Polling Controller PSTN Defined Remote Defined...

This manual is also suitable for:

M-396M-395-a-02M-396-a-02M-395-b-01M-396-b-01M-395-d-01 ... Show all

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