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Troubleshooting
What is a recovery image?
This refers to the operating system, drivers, and software that are
converted to a data image. It is required to recover the computer
and is embedded in the computer's HDD. However, this is not
provided for storage devices where the capacity is less than 64 GB.
How can I restore a computer that does not have the
Samsung Recovery application?
Restore the computer with the recovery function provided by
Windows. Refer to the Recover Functionality item in the help for
more details.
Miscellaneous
The camera and the microphone are not working.
How do I turn them on again?
When recording protect mode is activated, the camera and
microphone will not work.
Select the Start button ( ) → All apps → Samsung Security →
Block Recording and tap the switch to turn the features off.
The computer does not turn on automatically when
the display panel is opened.
To turn on the computer, the display panel should be opened
greater than a certain angle.
The angle may differ depending on the model.
If the computer LED does not turn on automatically, press the
Power button.
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