TROUBLESHOOTING
Common fixes
Many minor issues can be resolved by
hard resetting, or power cycling the
unit or upgrading the firmware.
To perform a hard reset, or power cycle,
please use the following steps.
• Unplug it from the main power socket
and leave it for 10-15 minutes.
• Press and hold the power button on
the TV for 5 seconds.
• Connect the TV back to the power and
turn it on.
Poor picture and sound quality
• Try a different channel
• Adjust the antenna
• Check all connections
No picture or sound in TV status
• Try another channel
• Press the TV/AV button
• Make sure TV is plugged in
• Check the antenna connection
No sound or sound is too low at
maximum volume
• Check the volume settings on any
external speakers connected to your
television
• Adjust the TV volume accordingly
• Check another channel or input
• Check that MUTE hasn't been turned
on
Picture rolls vertically
• Check all connections
No colour, wrong colour or tints
• Make sure the program itself is broad-
cast in colour
• Select the picture menu, then adjust
the colour and tint submenus
Blurred or snowy picture, distorted
sound
• Check direction, location and connec-
tions to your antenna
• Issues may be caused by the use of an
indoor antenna (poor signal)
Remote control malfunctions
• Replace remote control batteries
• Check battery terminals
• Remote is out of range, move closer to
TV
• Remove any obstructions between
remote and IR sensor of TV
• Make sure the power cord to your TV is
plugged in and turned on
Image is not centred on the screen
• Adjust the horizontal and vertical
position
"No Signal" on HDMI source
• Test the device with a different HDMI
cable
• Plug the device into another HDMI
port
• Try a different device connected to the
same cable and port
• Perform a factory reset on your TV
Care & maintenance
Unplug the television from the power supply
before cleaning. Do not use any liquid cleaners
or harsh chemicals. Always use a so , damp
cloth.
Cleaning the screen
Wet a so cloth in a mixture of lukewarm water
and a little fabric so ener or dish washing
detergent. Wring the cloth until it's almost dry,
and then use it to wipe the screen.
Make sure the excess water is o the screen,
and then let it air-dry before you turn on your
TV.
Cleaning the casing
To remove dirt or dust, wipe the TV casing with
a so , dry, lint-free cloth. Please be sure not to
use a wet cloth.
For our full TV troubleshooting guide
and extended User Manual for this
TV, head online to help.kogan.com
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