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What should I do if my robot won't connect to Wi-Fi, or loses connection with Wi-Fi or the app?
Your robot may temporarily lose connectivity when it goes under furniture, moves far from your
router, or enters a zone that blocks Wi-Fi. Your robot should automatically reconnect to Wi-Fi on
its own. If your robot loses connectivity and does not reconnect:
• Make sure your phone is connected to your home Wi-Fi network before trying to connect
your robot.
• Typical home Wi-Fi networks support both 2.4 GHz and 5 GHz. Make sure you are connected to
a 2.4 GHz network when you enter your username and password.
• Make sure the robot's power switch is turned to the (I) ON position. There should be an audio
prompt when the robot's power is turned on.
• Do not use a VPN or a proxy server. Make sure Wi-Fi isolation is turned off on the router.
To reconnect your robot:
• Press and hold both the Dock and Clean buttons simultaneously until you hear the audio
prompt and the Wi-Fi light on the robot blinks.
• If you are using an iOS phone, exit the app at this point. Open Wi-Fi settings and select your
robot from the menu. Exit settings and return to the SharkClean app.
• Select your 2.4 GHz Wi-Fi network to connect your robot.
If the robot still won't connect:
1. Press the switch on the side of the robot to the (O) position to turn off the power. Wait 10 sec-
onds, then turn the power back on and wait for the audio prompt.
2. Power off your phone. Wait 30 seconds, then power your phone back on.
3. Open Wi-Fi settings on your phone. Find the Shark network, then select Forget Network.
4. Reopen the SharkClean app and try the connection process again. For more help, please con-
tact robot support at 1-888-228-5531.
How do I select specific rooms to clean?
Use the SharkClean™ app. From the home screen of the app, select Clean. If your map is
complete and you have defined and named the rooms on the map, a list of the rooms will appear.
You can choose up to 3 rooms from the list to clean immediately. Select Start Cleaning to begin.
Or you can use voice commands through Amazon Alexa or Google Home to clean one room at a time:
• "Alexa, tell Shark to clean the (name of the room)."
• "Okay Google, tell Shark to clean the (name of the room)."
For more help, contact robot support at 1-888-228-5531.
FAQ
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Why isn't my robot charging?
• Verify that the base is connected to power and the power switch on the back of the base is in
the (I) ON position. When the base is plugged in and the power switch is turned on, the GREEN
power indicator light
on the base will illuminate. If the green light is not on, try connecting to a
different electrical outlet.
• If the BLUE charging indicator light on the base is not on, verify that the power switch on the
side of the robot is set to the (I) ON position. If the robot still is not charging, verify that the
power switch on the back of the base is set to the (I) ON position.
• The robot must be aligned correctly on the base, with its back side against the debris intake on
the base. The two metal pads on the bottom of the robot must be touching the metal charging
contacts on the base.
When charging begins, the robot will beep. The BLUE charging indicator light on the base will
PULSE, and the battery light on the robot will flash blue.
When charging is complete, the battery light on the robot and the blue charging indicator light
on the base will both illuminate steadily.
NOTE: Charge the battery completely before first use. A full charge may take up to 6 hours. When charging
is complete, the battery indicator light on the robot and the blue charging indicator light on the base will
illuminate steadily. For more help, contact robot support at 1-888-228-5531.
How long will it take my robot to generate an interactive map?
It may take several cleanings for the robot to finish building the interactive map in the app. Make
sure your robot is fully charged before sending it out to clean. It may take 4-6 hours to reach
a full charge. If the robot has a problem when mapping, resolve the issue and restart the robot
from the same spot. Make sure to open interior doors in rooms to be cleaned and that the robot
is operating in well-lit areas. If the robot is running at night, make sure to turn on the lights in all
rooms to be cleaned.
NOTE: Avoid picking up or moving the robot or the base. If either are relocated, the robot may not be able to generate a
map or find its way back to the base. For more help, please contact robot support at 1-888-228-5531.
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