Troubleshooting - Samsung VS20R90 Series User Manual

Troubleshooting

Before calling for service, review the problems and solutions below. If none of the suggested
solutions resolve your problem, please visit our website at www.samsung.com or call Samsung
Customer Care. Note that you will be charged for any service calls in which no defects were
found.
Problems
The vacuum
cleaner does not
work.
Suction force
decreases suddenly
and the vacuum
makes a vibrating
sound.
The vacuum
cleaner cannot be
charged.
The spinning brush
(drum) inside a
brush does not
work.
An odor is coming
from the air outlet
or filter of the
vacuum cleaner.
Cleaning is finished
but small dust
particles come out
of the brush.
• Check the battery level and charge the battery.
• Check whether the product is turned off, and then press the power
button to turn it on.
• Check whether the pipe, dustbin or brush is blocked.
• Check whether the washable micro filter is inserted correctly.
• If the vacuum has not been used for a long time, charge the battery.
• If the battery dies, replace the battery.
• Check whether a brush, dustbin or pipe is clogged with foreign matter
and remove it.
• Check whether the pipe, dustbin is fully filled with dust. If it is, empty
the bin.
• Check whether the filter is dirty. If it is, clean the filter.
• Confirm that the voltage provided to the charging stand matches the
requirements of the charging stand.
• Check if the vacuum cleaner is turned on, and then check if the LED of
the battery level indicator is turned on.
• Check if foreign matter (dust) is on the charging terminal. Remove any
foreign matter with a cotton swab or soft cloth.
• When the spinning brush stuck display is turned on, turn off the
vacuum and check whether the brush is clogged with foreign matter. If
so, remove the foreign matter and restart the vacuum.
• Check if the vacuum cleaner is turned on and then turn it off and on
again.
– For the Soft Action Brush and Wet brush, if the overheating
prevention device of the brush motor operates, it may take about
30 minutes to cool the motor.
• Empty the dustbin and clean the filters frequently.
– As your vacuum cleaner is a new product, it may have a slight odor
for the first 3 months after purchase.
– If you use the vacuum cleaner frequently, accumulated dirt in the
dustbin or dust on the filter may generate an odor.
• Replacement filters are available at your local Samsung service agent.
• After cleaning, operate the vacuum for 10 seconds or more to suction
up the small dust particles.
Solutions
English 13