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5
Pre-Tech Support Checklist
Symptom
The screen color
• Check if Reader Mode is on.
does not display
When the Reader mode is on, turn the setting off.
properly.
- Press the Start button [
[All apps] > [LG Smart Assistant] > [Display
Setting] > [Reader Mode] settings off.
• Using the Reader mode and the Night mode at
the same time can cause color distortion. Turn the
Reader mode settings off or change the Night mode
to [Off].
- Turning off Night light: Press the Start button
[
] and select Settings [
[Display] > [Night light] > [Off].
• If the screen still does not properly display, contact
the LG Electronics service center.
- Reader mode controls the brightness and color
of the LCD screen to look like printed paper and
protect the user from eyestrain.
The power does not
• Check if the power cord is connected.
turn on.
• After disconnecting the power cord and
reconnecting it, press the power button of the
product.
• If the power is not on after reconnecting the power
cord, remove the adapter and hold the power
button for at least 6 seconds to reset the system.
Once the system is reset, press the power button
again to turn on the computer.
The system stops
• Remove the adapter and press the power button for
during use or does
approximately 6 seconds to reset the system. Once
the system is reset, press the power button again
not properly turn
to turn on the computer.
off.
- Caution: Unsaved data may be lost. Pressing the
power button while the PC is in use may cause
damage to the hard disk or a system error.
Cause and Solution
] to turn the
] > [System] >
Symptom
The touchpad is
• Press the Start button [
not functioning
[LG Smart Assistant]. Then press [Dashboard] >
properly.
[Touchpad].
• If the touchpad does not function properly, the
touchpad is either in the Touchpad Off (disabled)
state or Touchpad Auto (disabled when the mouse
is connected) state.
- For details on the touchpad settings, refer to the
LG Easy Guide of the LG PC Manuals.
The wireless
• Press [Fn] + [F6] to check if the wireless network
network is not
device is turned off.
connected.
- Press [Fn] + [F6] to set airplane mode to [OFF].
Click the Wi-Fi [
taskbar and check if AP displays properly.
• Every time you press [Fn] + [F6], the wireless
network and airplane mode turns on or off.
• You may not be able to connect to a secure wireless
network. Ask the wireless network administrator.
• Reinstall the wireless LAN driver.
I want to reinstall
• Press the Start button [
the driver.
Settings [
Then remove the driver to be reinstalled.
• Press the Start button [
[All apps] > [LG Update]. Then, use the
[Required Updates] or [Update list] menu to
reinstall the drivers.
An error message
• Check if the system is infected with a virus or a
appears.
malicious code.
Cause and Solution
] and run [All apps] >
] icon on the right side of the
] and then select
] > [Apps] > [Apps & features].
], select and run
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