Troubleshooting - Samsung WAM351 User Manual

troubleshooting

A
Refer to the table below if your M3 does not function properly. If the problem you are
experiencing is not listed below or if the instructions below do not help, turn off the M3, disconnect
the power cord, and then contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
Symptom
The unit will not turn on.
Hub and M3 is not paired.
A function does not work when
the button is pressed.
Sound is not produced.
The TV SoundConnect (TV pairing)
failed.
Check
• Is the power cord plugged into the
outlet?
• When the Hub is plugged in, do
the HUB's front indicators show
it's operating properly?
• Is the LAN cable connected to
the wireless router and the HUB
properly?
• Make sure the M3's front LED
turns from red to blue.
• Is there static electricity in the air? • Disconnect the power plug and
• Is the Mute function on?
• Is the volume set to minimum?
• Does your TV support TV
SoundConnect?
• Is your TV firmware the latest
version?
• Does an error occur when
connecting?
4444 67
Remedy
• Connect the power cord to the
outlet.
• Reset the HUB (see page 65).
Press here
Unplug the HUB and plug it in
again. Check whether the pairing
indicator on the front of the HUB is
blinking or not.
• Reset the M3 (see page 65).
Press here
Unplug the M3 and plug it in
again. Check whether the pairing
indicator on the front of the M3 is
blinking or not.
connect it again.
• Connect the M3 correctly.
• Press the Mute
button to
cancel the mute function.
• Adjust the volume.
• TV SoundConnect is supported by
some Samsung TVs released after
2012. Check your TV to see if it
supports TV SoundConnect.
• Press and hold the TV SoundConnect
button to try making the connection again.
• Update your TV with the latest
firmware.
• Contact the Samsung Call Center.
• Press and hold the TV SoundConnect
button for more than 5 seconds to reset TV
SoundConnect and connect a new TV.