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Troubleshooting
Problem
Leaks water.
Has odours.
No bubbles are seen
(Bubbleshot models
only).
Can I open the Add
Door at any time?
If a problem persists, contact a local Samsung service centre.
54
English
• Make sure the door is properly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and
secured to the drain system.
• Avoid overloading.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Excessive suds collect in recesses and can cause foul odours.
• Run cleansing cycles to sanitize periodically.
• Clean the door seal (diaphragm).
• Dry the washing machine interior after a cycle has finished.
• Overloading may screen bubbles.
• Severely contaminated laundry may not generate bubbles.
• The Add Door can be opened only when the
However, it does not open in the following cases:
- When the boiling or drying process is running and the
internal temperature becomes high.
- When the drum wash or drum drying cycle is running that
does not involve additional laundry.
Action
indicator is on.
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