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For further problem solving see the eGuide or contact Customer Support. (See the inside front
cover for how to contact us.)
The power light doesn' t come on
n
Check that the AC power cord is securely connected to the device and
plugged into the wall outlet.
n
Check that the wall outlet is working correctly by plugging in something
that you know works.
n
Firmly press the
POWER
should glow green.
There is no picture on the screen
Check that the AC power cord is securely connected to the device and
n
plugged into the wall outlet.
If the
button is glowing amber, the unit is in " sleep" mode. If the
n
POWER
unit has not been used for a little while, the screen goes dark to
conserve energy. Move the scroll mouse or press any key on the
keyboard to bring the display back on.
The display may be turned off. Turn it on by pressing the
n
on the front of the e Villa device.
Cursor doesn' t move properly or doesn' t move at all
n
Check that the mouse cable is plugged securely into the connection on
the back of the unit.
Sound is too low or too high or there is no sound at all
Adjust the volume accordingly using the up/down
n
located on the front of the device.
Check the rear connector panel to ensure that nothing, other than
n
speakers, is plugged into the speaker connector.
I am unable to connect to the Internet
n
Check that the phone cord is securely plugged into the back of the
device and into the phone jack on the wall.
n
Make sure that no one else in the house is using a telephone connected
to the phone line your e Villa device is trying to dial from.
n
Check that the phone jack is working properly by plugging a working
telephone into it.
The device is behaving abnormally or is unresponsive
You may have to reset the device by slowly inserting a pushpin, or other
n
similar item, into the sytem reset hole. The system will shut down and
restart.
The picture is not centered or sized properly
Click the
icon, then click
n
SETUP
proportions, brightness, contrast and more.
The keyboard isn' t functioning
n
Be sure the keyboard is securely plugged into the back of the device.
There' s a black/gray line running down the screen' s right side
This is normal for the Trinitron monitor and is not a malfunction. It is a
n
shadow from the damper wire used to stabilize the aperture grille and is
most noticeable when the screen' s background is light (usually white).
The aperture grille is the essential element that makes a Trinitron
picture tube unique by allowing more light to reach the screen, resulting
in a brighter, more detailed picture.
There is no picture and the power light continually flashes
amber or alternates between amber and green
n
Unplug the AC Power Cord, waiting one minute before reconnecting.
n
If condition continues, unplug the AC Power Cord and please contact
Customer Support.
S
OLVING
button on the front panel of the device. It
. You can change the size,
DISPLAY
P
ROBLEMS
button
POWER
buttons
VOLUME
31
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