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Factory Service
Technical Questions
Arrakis Systems maintains a staff of friendly broadcast engineers, design engineers, and technicians who have many years of in depth field experience in broadcast-
ing. All of our technical resources are available to you to answer installation questions, solve problems, and repair equipment. If you have a question or problem,
please feel free to call us. We can not solve every problem, but our people are here to try.
Our customer support department is open from:
Voice:
970-461-0730
Fax:
970-663-1010
email:
support@arrakis-systems.com
IMPORTANT:
Collect calls will not be accepted
Warranty Service Procedure for the ARC console hardware
Arrakis Systems assumes that its customers have on staff (or access to) competent technical personnel and adequate test equipment.
If a product fails, Arrakis will first seek to ascertain the problem over the phone and solve it at the modular replacement level where we find the specific part(s) that have failed and repair or replace them. This is
the least expensive and time consuming solution for you. Depending on the circumstances and at our discretion, Arrakis will replace the specific PC board suspected to be at fault. If replacing PC boards does not
resolve the problem, then the console is to be returned to the factory where it will we repaired and returned to you. Repair time at the factory is normally two week days. If the customer chooses to repair the
console in the field, then Arrakis will, at its sole discretion, send replacement parts under warranty. Arrakis can not warranty labor performed in the field.
Shipping- The customer is responsible for payment for shipping to the factory. Parts returned to the factory freight collect will be refused. Return shipping over and above the cost of UPS ground will be born by
the customer. In the case of international shipments, all cost of shipping and duties are born by the customer, both to and from the factory.
Under no circumstances will Arrakis replace a defective console with a replacement console.
IMPORTANT- Under no circumstances does Arrakis take any responsibility for non-factory technical expenses.
8AM - 4:30PM, Monday -Friday (except for Holidays)
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