Types Of Warranty Service - Lenovo 90W AC Adapter User Manual

Types of Warranty Service

1. Customer Replaceable Unit ("CRU") Service
Under CRU Service, your Service Provider will ship CRUs to you for you to install. Most
CRUs are easy to install whereas others may require some technical skill and tools. CRU
information and replacement instructions are shipped with your product and are available
from Lenovo at any time upon request. You may request that a Service Provider install some
CRUs under one of the other types of warranty service designated for your product.
Installation of external CRUs (such as mice, keyboards, or monitors) is your responsibility.
Lenovo specifies in the materials shipped with a replacement CRU whether the defective
CRU must be returned. When return is required, 1) return instructions, a prepaid return
shipping label, and a container are included with the replacement CRU, and 2) you may be
charged for the replacement CRU if your Service Provider does not receive the defective
CRU within thirty (30) days of your receipt of the replacement.
2. On-site Service
Under On-Site Service, your Service Provider will either repair or exchange the product at
your location. You must provide a suitable working area to allow disassembly and
reassembly of the Lenovo product. For some products, certain repairs may require your
Service Provider to send the product to a designated service center.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a designated
service center, with shipping arranged by your Service Provider. You are responsible for
disconnecting the product. A shipping container will be provided to you for you to return
your product to a designated service center. A courier will pick up your product and deliver
it to the designated service center. Following its repair or exchange, the service center will
arrange the return delivery of the product to you.
4. Customer Carry-In or Mail-In Service
Under Customer Carry-In or Mail-In Service, your product will be repaired or exchanged at
a designated service center, with delivery or shipping arranged by you. You are responsible
to deliver or mail, as your Service Provider specifies, (prepaid unless specified otherwise)
the product suitably packaged to a designated location. After the product has been repaired
or exchanged, it will be made available for your collection. Failure to collect the product
may result in your Service Provider disposing of the product as it sees fit. For Mail-in
Service, the product will be returned to you at Lenovo's expense, unless your Service
Provider specifies otherwise.
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