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BEFORE YOU CALL
Problem
Possible Causes
Oven portion of
Incorrect oven control
appliance does not
setting.
operate.
Oven lock may be active.
Entire appliance
Power supply to appliance
does not operate.
disconnected or electrical
power outage.
Service wiring is incomplete.
Range is not level.
Floor is not level, weak or
unstable.
The cooktop or oven racks
are not level.
Cabinet alignment may make
range appear not level.
Carpet interferes with range.
Cannot move
appliance easily.
Cabinets are built in too
Appliance must be
tightly to appliance sides.
accessible for
service.
Convect fan makes
The convect fan may turn ON
noise.
or OFF automatically.
Oven door is open.
Convect fan turns ON
and OFF while
cooking.
Convect fan turns on
For some models the convect
with features that
fan may turn ON while
should run without a
preheating.
fan (some models).
Oven control displays
The probe is not fully inserted
"Prob ERR". The
into the probe receptacle.
probe is not
If the error code persists, the
recognized by the
probe may be damaged or
oven control.
the probe cable has a short.
40
• Solutions to common problems
Solutions
Be sure the oven control was set correctly for the requested
feature. See Setting Oven Controls section and review
instructions for the desired cooking function in this manual or
see "Entire appliance does not operate" in this checklist.
Cancel the oven lock feature (some models).
Be sure appliance power cord is plugged properly to electrical
outlet. Check house circuit breaker; reset if needed. If the
electric service to the house is out, call your local electric utility
for service.
Contact your dealer, installing agent or authorized service agent
for assistance.
If floor under range is sagging or sloping, contact a carpenter to
correct the problem.
To correct, place oven rack in center of oven. Place a bubble (or
spirit) level centered on the oven rack. Adjust by turning
leveling legs at bottom of range until the oven rack rests level.
Be sure kitchen cabinets are square & have sufficient room for
appliance clearance.
Provide sufficient space so appliance may be lifted over carpet.
Contact builder or installer to make appliance accessible.
This is normal. On some cooking features the convect fan may
run until the feature is done or the door was opened or closed.
The convect fan will turn OFF if the oven door is opened while
any convect feature is active. Close oven door.
This is normal (some models).
Double check that the temp probe is fully inserted into probe
receptacle. Use only the probe originally supplied with range.
Remove the probe from receptacle and oven. The oven may
still be used normally without the probe. Call your authorized
service agent for a replacement probe.
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