Hover-1 Pro Series ACE R350 Owner's Manual page 22

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Submitting a warranty claim

1. To take advantage of your warranty services, please submit a ticket to

the Hover-1 Pro Series Customer Support by visiting www.hover-1.com

2. Hover-1 Pro Series will attempt to diagnose and resolve your issue.

Hover-1 Pro Series may require photos and/or videos to properly diagnose

the issue and verify warranty eligibility. A copy of your receipt or online

order confirmation with the purchase date, seller, and item name visible is

required. Hover-1 Pro Series reserves the right to verify purchases with the

retailer and/or asset protection databases. Warranty claims will be denied

if the receipt is invalid, cannot be verified, or if the item has been returned

or exchanged. If it is determined that a valid warranty claim exists. Hover-1

Pro Series may send replacement parts or issue an RMA number (Return

Material Authorization) to return the damaged product as Hover-1 deems

appropriate.

3. If an RMA is issued, the package must be shipped within 14 days of the

RMA issuance. If a package is received outside of this time frame, the

package will be refused and returned to the sender.

4. In the event that Hover-1 Pro Series technicians find that the product

lacks a manufacturer defect, and the malfunction is due to abuse, water

damage, debris, moisture exposure, or improper maintenance, the

customer will be charged for return shipping and no repairs will be

performed.

Hover-1 Pro Series will only accept parcels

that have been assigned an active RMA number.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM

EXTENT PERMITTED BY APPLICABLE LAW, HOVER-1 PRO SERIES' TOTAL

LIABILITY IN CONNECTION WITH THE APPLICABLE HOVER-1 PRO SERIES'

PRODUCTS OR THIS WARRANTY POLICY WILL NOT EXCEED THE

AMOUNT ORIGINALLY PAID FOR THE PRODUCT. PARTS AVAILABILITY IS

NOT GUARANTEED.

AT HOVER 1.COM

AFFIX SERIAL NUMBER LABEL HERE:

CHARGER TYPE: ES9

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Pro ace r350H1-ace3