Cisco SPA301 Series Quick User Manual

Phone Quick User Guide
Cisco Small Business
SPA300 Series and SPA500 Series
IP Phone with Cisco Unified
Communications UC320W
This guide helps you to get started using your IP
Phone with the Cisco Unified Communications System
UC320W. For details, see the phone user guide (links
in the Where to Go from Here section of this guide).
Available features depend on the phone model
N
OTE
and the phone setup at your site. Some features may
be unavailable on your phone.
• Some functions require pressing a phone button,
such as .
• Some functions require pressing keys on the
keypad, such as # .
• For some functions, you can use the softkeys on the
phone screen, such as
Redial
• The LED buttons next to the phone screen may
be used as line buttons for a call, or as feature
buttons for special functions (see the Using
Feature Buttons section).
Placing a Call
1. Lift the handset, press to use the speaker, or
press to use a headset (not included).
2. Press a line button (optional). If you do not
choose a line button, the first line button is used.
3. Dial an extension number or an external number.
Dialing an External Number
• Use an outside line (if allowed): Select the line
button
any long-distance prefix required by your phone
service. No access code is needed.
• Use a personal extension (if allowed): Enter the
access code, such as 9. Enter the phone number,
including any long-distance prefix required by your
phone service. Check with your phone administrator
for details.
Making a Conference Call
• Create a conference call: During a call with one
party, press
Conf
phone number of the third party. When the party
answers, press the button again.
• End the conference for everyone: Hang up, or
press
• Exit the conference while the other parties
continue: Press
SPA301 or SPA501G.
Transferring a Call
• SPA301 and SPA501G: Press
number. Anytime after the call starts ringing, press
the button again.
• Other models:
– Attended Transfer: Press
After speaking to the other party, press
or
– Immediate Transfer with softkey: Press
Bxfer
phone number.
– One Button Transfer (if available): If your phone
.
has an Auto-Dial or BLF feature button for a user,
you can press this button during a call to
immediately transfer the call to that user. The
transfer is non-consultative.
Holding and Resuming Calls
• SPA301: To hold a call, press
held call, press
• Other models: To hold a call, press
Hold
line button
, and enter the phone number, including
(SPA301), (SPA501G), or
FLASH
(other models). Dial the extension or
.
End Call
. Not available on
Join
(SPA301) or
FLASH
(SPA501G). Dial the extension or phone
or
Transfer
. Dial the extension or phone number.
Xfer
again.
Xfer
or . Dial the extension or
BlindXfer
. To resume a
FLASH
twice.
FLASH
. To resume a held call, press the flashing
or .
Resume
Handling Missed Calls
If you miss a call, an alert appears on the phone
screen, along with two soft keys.
• Return a missed call: Press
Return) or
Call Rtn
recent missed call. To return the call, press
.
Dial
• View a list of missed calls: Press
can use the navigation button to choose a call, and
then press
Note: The Call History is available at any time. Press
, and then choose Call History > Missed Calls to
view or return missed calls.
Using Your Voicemail Box
• Set up your voicemail: Press
password, 12345, followed by
prompts to change your password and record your
greetings.
• Check messages for your primary personal
extension (if enabled): Press
password, followed by
• Check messages outside the office: Call your own
extension. When the call goes to voicemail, press
for the menu. Enter your password, followed by
#
.
#
Using a Group Voicemail Box
• Use the Messages button: Press
the menu. Enter the mailbox number, followed by
# . When prompted, enter the password (default
12345), followed by
Transfer
• Use a feature button (if available): Press the
feature button
and the name of the group or line. Press
the password (default 12345), followed by
the mailbox is not yet set up, follow the prompts.)
or
(Last Call
LCR
to view information for the most
. You
Miss
.
Dial
. Enter the default
. Follow the
#
. Enter your
# .
. Press # for
# .
, which displays the letters VM
.
Enter
. (If
#