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Memory
Description
Memory
For use with products with Intel 6th generation processors:
2 GB 2133 MHz 1.2v DDR4 shared, not for products with AMD Radeon hybrid graphics
4 GB 2133 MHz 1.2v DDR4 shared
8 GB 2133 MHz 1.2v DDR4 shared
For use with products with Intel 7th generation processors:
2 GB 2400 MHz 1.2v DDR4 shared
4 GB 2400 MHz 1.2v DDR4 shared
8 GB 2400 MHz 1.2v DDR4 shared
IMPORTANT:
and replacement.
Before removing the memory, follow these steps:
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION:
various system problems.
To update BIOS:
1.
Navigate to http:\\www.hp.com.
2.
Select Support > Support & drivers.
3.
In the Enter my HP model number box, type the computer model information, and then select Find my
product.
-or-
Select Identify now.
4.
Select the link for the computer model.
5.
Select the language and the operating system.
6.
Under the downloads heading, select the BIOS link.
7.
Select the link for the most recent BIOS.
8.
Select the Download button, and then follow the on-screen instructions.
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
42
Chapter 5 Removal and replacement procedures for authorized service provider parts
Make special note of each screw and screw lock size and location during removal
Failure to update the computer to the latest BIOS prior to installing new memory may result in
Spare part number
851379-005
820569-005
820570-005
864271-855
862397-855
862398-855
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